Hollywood Premier Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in SERRANO GROUP chain · $17,342 in fines · Abuse citation
What this means for your family
While some families find comfort in specific nursing staff members, the facility has a significant pattern of reports regarding neglect, poor hygiene, and unresponsiveness to call lights. If you choose this facility, you must implement a rigorous daily check-in schedule to ensure your loved one's basic needs and hygiene are being met.
Google Reviews
Google Reviews
29 reviews on Google“Families should exercise extreme caution, as many reviewers report severe issues including neglect, poor hygiene, and inadequate staffing. While some individuals praise specific nurses and the facility's recent remodeling, frequent complaints regarding unresponsiveness to call buttons and lack of physical therapy are prevalent.”
Quality Themes
Tap a score for detailsStrengths
- Attentive individual nurses
- Recently remodeled facility
- Helpful front desk and social workers
Concerns
- Unresponsive staff and call button delays (mentioned by 2 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 2 reviewers)
- Lack of adequate physical therapy services (mentioned by 2 reviewers)
- Unprofessional or unorganized administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has been recently remodeled; could you show us some of the updated living areas and how they've improved the resident experience?
- 2We've heard wonderful things about the individual nurses and the social work team; how do they work together to support a new resident's transition?
- 3What specific steps are being taken to ensure the dining experience and meal quality meet the needs of all residents?
- 4How do you manage response times for call buttons to ensure that residents receive prompt assistance when they need it?
- 5Could you describe your protocols for handling medical emergencies or changes in health status during the overnight hours?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I went to visit my Dad for the first time and I loved it! so friendly...patient singing Selena Songs...it's felt like</em> like home away from home I say!”
“My son was a patient here for nine months after suffering a stroke. The staff was very accommodating in meeting doctors appointments and therapy.”
“I have been at Hollywood Premier healthcare services for three years now and that’s three years too much before you bring your family to this place you should know that all of the nurses here there is only one supreme nurse her name is Joanne ask for Joanne she will take care of your family like her own.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hollywood Premier Healthcare Center shows a concerning pattern with families filing numerous complaints that triggered federal investigations, particularly around resident safety, protection from abuse and neglect, and medication management. The facility has persistent issues across multiple surveys with care planning, infection control, and fire safety systems that repeatedly fail inspections. While all deficiencies show correction dates, the frequency of similar problems suggests ongoing operational challenges that families should carefully consider before visiting.
Feb 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 6, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 15, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Aug 14, 2025Routine24
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
Mar 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 7, 2025Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Federal Penalties
Payment Denial
Sep 12, 2025
43-day denial
Fine
Mar 18, 2025
$17,342
Ownership & Operations
Who Operates This Facility
Hollywood Premier Healthcare Center
for profit
Chain Affiliation
Serrano Group
11 facilities nationwide
Chain avg rating: 2.3/5 · Rank 10 of 11 (Worst)
Ownership & Management
Owners
Serrano Licensee 2 LLC
Owner · Organization
Bin Mendel LLC
Owner (parent company) · Organization
Bl Cali Partners LLC
Owner (parent company) · Organization
Js Fenton LLC
Owner (parent company) · Organization
Rgf Consulting LLC
Owner (parent company) · Organization
Serrano Group LLC
Owner (parent company) · Organization
Serrano Partners LLC
Owner (parent company) · Organization
Yaame LLC
Owner (parent company) · Organization
Fensterman, Howard
Owner (parent company)
Fensterman, Jordan
Owner (parent company)
Fensterman, Robert
Owner (parent company)
Jacobs, Dov
Owner (parent company)
Leibson, Staci
Owner (parent company)
Taub, Judah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit hollywoodpremier.com
Medicare data downloads
Original nursing home datasets
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