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Nursing HomeMedicaid Investigative

Hollywood Premier Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5401 Fountain Ave., Little Armenia · Los Angeles, CA 9002999 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 29 Google reviews

5
4
3
2
1
Hollywood Premier Healthcare Center Nursing Home in Los Angeles, CA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (21 vs median 13.0)

Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in SERRANO GROUP chain · $17,342 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families find comfort in specific nursing staff members, the facility has a significant pattern of reports regarding neglect, poor hygiene, and unresponsiveness to call lights. If you choose this facility, you must implement a rigorous daily check-in schedule to ensure your loved one's basic needs and hygiene are being met.

Google Reviews

Google Reviews

29 reviews on Google
Families should exercise extreme caution, as many reviewers report severe issues including neglect, poor hygiene, and inadequate staffing. While some individuals praise specific nurses and the facility's recent remodeling, frequent complaints regarding unresponsiveness to call buttons and lack of physical therapy are prevalent.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Attentive individual nurses
  • Recently remodeled facility
  • Helpful front desk and social workers

Concerns

  • Unresponsive staff and call button delays (mentioned by 2 reviewers)
  • Poor facility cleanliness and hygiene (mentioned by 2 reviewers)
  • Lack of adequate physical therapy services (mentioned by 2 reviewers)
  • Unprofessional or unorganized administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'19(5)'21(5)'23(5)'25(3)'26(1)

Distribution · 35 analyzed

5
12
4
4
3
2
2
3
1
14

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has been recently remodeled; could you show us some of the updated living areas and how they've improved the resident experience?
  • 2We've heard wonderful things about the individual nurses and the social work team; how do they work together to support a new resident's transition?
  • 3What specific steps are being taken to ensure the dining experience and meal quality meet the needs of all residents?
  • 4How do you manage response times for call buttons to ensure that residents receive prompt assistance when they need it?
  • 5Could you describe your protocols for handling medical emergencies or changes in health status during the overnight hours?
  • 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

I went to visit my Dad for the first time and I loved it! so friendly...patient singing Selena Songs...it's felt like</em> like home away from home I say!

Visitor · 2023★★★★★

My son was a patient here for nine months after suffering a stroke. The staff was very accommodating in meeting doctors appointments and therapy.

Rehab patient's family · 2022★★★★

I have been at Hollywood Premier healthcare services for three years now and that’s three years too much before you bring your family to this place you should know that all of the nurses here there is only one supreme nurse her name is Joanne ask for Joanne she will take care of your family like her own.

Long-term resident · 2024☆☆☆☆
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
4.32hrs
OK
All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.3%
Mixed vs Avgs
Here
11.3%
US
19.5%
CA
13.7%
Los angeles
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.2%
Worse than Avg
Here
15.2%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.0%
Mixed vs Avgs
Here
12.0%
US
19.4%
CA
10.7%
Los angeles
9.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
14.4%
CA
10.4%
Los angeles
12.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility93.5%
Worse than Avg
Here
93.5%
US
95.5%
CA
98.2%
Los angeles
97.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.7%
Worse than Avg
Here
64.7%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.2%
Worse than Avg
Here
74.2%
US
79.7%
CA
93.2%
Los angeles
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
2penalties
Above state avg (15.4)
34 complaint-triggered
$17,342 in fines

Hollywood Premier Healthcare Center shows a concerning pattern with families filing numerous complaints that triggered federal investigations, particularly around resident safety, protection from abuse and neglect, and medication management. The facility has persistent issues across multiple surveys with care planning, infection control, and fire safety systems that repeatedly fail inspections. While all deficiencies show correction dates, the frequency of similar problems suggests ongoing operational challenges that families should carefully consider before visiting.

Feb 9, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 6, 2026Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Sep 15, 2025Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Aug 14, 2025Routine
24
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0810Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0911Minimal · PatternCorrected

Environmental Deficiencies

Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.

Mar 18, 2025Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 7, 2025Complaint
1
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Federal Penalties

Payment Denial

Sep 12, 2025

43-day denial

Fine

Mar 18, 2025

$17,342

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hollywood Premier Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Serrano Group

Chain Size

11 facilities nationwide

Chain avg rating: 2.3/5 · Rank 10 of 11 (Worst)

Ownership & Management

Owners

Serrano Licensee 2 LLC

Owner · Organization

100%

Bin Mendel LLC

Owner (parent company) · Organization

Bl Cali Partners LLC

Owner (parent company) · Organization

Js Fenton LLC

Owner (parent company) · Organization

Rgf Consulting LLC

Owner (parent company) · Organization

Serrano Group LLC

Owner (parent company) · Organization

Serrano Partners LLC

Owner (parent company) · Organization

Yaame LLC

Owner (parent company) · Organization

Fensterman, Howard

Owner (parent company)

Fensterman, Jordan

Owner (parent company)

Fensterman, Robert

Owner (parent company)

Jacobs, Dov

Owner (parent company)

Leibson, Staci

Owner (parent company)

Taub, Judah

Owner (parent company)

Key personnel

Jacobs, DovOfficer / DirectorSerrano Licensee 2 LLCManagerCayabyab, JuhnManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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