Garden Crest Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 38 Google reviews
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What this means for your family
This facility is an excellent choice for seniors seeking a high-quality, socially active lifestyle with exceptional dining and beautiful grounds. However, because of a past serious allegation regarding injury transparency, families should proactively ask how the facility handles incident reporting and communication regarding resident falls.
Google Reviews
Google Reviews
38 reviews on Google“Families considering Kingsley Manor can expect a high-end, resort-like atmosphere with exceptional dining, beautiful historic grounds, and a vibrant social calendar. While the majority of residents and families praise the attentive staff and stimulating activities, there is a single highly critical report regarding patient care and management that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional dining and food variety
- Engaging social and cultural activities
- Beautiful, historic campus and grounds
- Attentive and friendly staff
Concerns
- Allegations of poor management and lack of transparency regarding resident injuries
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
The owner primarily uses a set of repetitive, templated phrases to acknowledge positive reviews. While a few responses are personalized with names and specific details, the vast majority are interchangeable scripts.
Questions for Your Tour
- 1The campus grounds look absolutely beautiful; how often do residents get to enjoy time outdoors in the gardens?
- 2We've heard wonderful things about the dining variety here; could you tell us more about how meals are planned and served?
- 3With the social and cultural activities mentioned in your community feedback, what kind of weekly schedule can a resident expect?
- 4How does the nursing team manage communication with families regarding any changes in a resident's health or unexpected incidents?
- 5What is the protocol for handling medical emergencies or sudden changes in condition during the overnight hours?
- 6We noticed you are very active in responding to community feedback; how does the management team use resident and family input to improve daily operations?
Personalized based on this facility's data
Key Review Excerpts
“The food here is very good! Great variety, delicious home made soups, excellent coffee, lovely atmosphere. I like that they have table clothes and linens for every meal.”
“The facility has the feel of resort and the dining experience accentuates that. The administrative staff went above and beyond in facilitating my friend's move.”
“My mother moved into KM nearly two years ago. I am comforted knowing that she is safe and that her needs, both medical and physical, are monitored and responded to around the clock.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of serious issues, with families filing 29 complaints that triggered federal investigations. The most recurring problems involve medication management (including high error rates and inadequate pharmacy oversight), infection control failures, and protection from abuse and neglect. While the facility has corrected most identified deficiencies, the persistent complaints about fundamental safety and care issues, combined with repeated violations in medication safety and infection prevention, suggest ongoing systemic problems that families should carefully consider.
Jan 13, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 17, 2025Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Aug 28, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 16, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Ownership & Operations
Who Operates This Facility
Garden Crest Rehabilitation Center
for profit
Ownership & Management
Owners
Barron, Paul
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit frontporch.net
Medicare data downloads
Original nursing home datasets
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