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Nursing HomeMedicaid

Ozanam Hall of Queens Nursing Home INC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

42 41 201st Street, Bayside · Bayside, NY 11361432 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 73 Google reviews

5
4
3
2
1
Ozanam Hall of Queens Nursing Home INC Nursing Home in Bayside, NY — Street View
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What this means for your family

Ozanam Hall offers strong rehabilitation services and a warm, faith-based environment that many families appreciate. However, the recurring reports of understaffing and delayed responses to basic needs are significant red flags. We strongly recommend visiting during a weekend or evening shift to observe staffing levels firsthand and asking specifically about their process for escalating care concerns.

Google Reviews

Google Reviews

73 reviews on Google
Ozanam Hall of Queens Nursing Home presents a polarized experience, with many families praising the dedicated rehab staff and the compassionate presence of the Carmelite Sisters. However, a significant number of reviewers report serious concerns regarding chronic understaffing, neglectful care, and poor communication from administration. Prospective families should be aware that while some residents receive excellent, personalized care, others experience long wait times for basic assistance and inconsistent nursing attention.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0Activities8.0Meds3.0MemoryN/AComms2.0Value2.0

Strengths

  • Highly skilled and dedicated rehab therapy team
  • Compassionate presence of the Carmelite Sisters
  • Clean and well-maintained facility environment
  • Strong, personalized care on specific floors

Concerns

  • Chronic understaffing leading to neglect (mentioned by 14 reviewers)
  • Unresponsive or rude nursing and aide staff (mentioned by 12 reviewers)
  • Difficulty reaching administration or getting phone calls returned (mentioned by 8 reviewers)
  • Delayed assistance with toileting and hygiene (mentioned by 7 reviewers)
  • Poor communication regarding resident health and medication (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(1)'19(4)'21(6)'23(15)'25(13)'26(7)

Distribution · 76 analyzed

5
39
4
4
3
2
2
6
1
25

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's size and the presence of the Carmelite Sisters, how do you ensure that the spiritual and emotional support they provide is integrated into the daily care routine for every resident?
  • 2I noticed that the rehab therapy team is highly regarded here; how do you coordinate their specialized care with the nursing staff to ensure consistent progress for residents?
  • 3Communication is very important to our family; what is the standard process for updating families on changes in medication or health status, and who is the primary point of contact for these updates?
  • 4With a larger facility like Ozanam Hall, what systems are in place to ensure that residents receive timely assistance with personal hygiene and toileting throughout the day and night?
  • 5I see that the facility is active in responding to feedback online; how do you use that input to improve the dining experience and daily life activities for the residents?
  • 6In the event of a medical emergency or a sudden change in condition, what is your protocol for notifying family members, and how quickly can we expect a return call from the administrative team?

Personalized based on this facility's data


Key Review Excerpts

The staff is excellent with her. The aides take great care of her, especially regarding the bathroom. My mother is busier now than when she was at home. There are activities every day, and they have a mass that the nuns take her to!

Long-term resident's family · 2024★★☆☆☆

My dad had stroke. The first night when he was transferred from hospital to this facility, he fell from bed to the ground. The nurse called me and said to me in a very mean tone “Does he like to sleep on the floor? “

Family member · 2023★★★★★

My boyfriend had to go to the bathroom, I told three nurses and they just looked at each other and nobody took him to the bathroom. I told them three different times and they can care less.

Family member · 2025☆☆☆☆
Source: 73 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
3.77hrs
92%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
12.1%
NY
18.9%
Queens
28.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility77.4%
Worse than Avg
Here
77.4%
US
93.4%
NY
91.3%
Queens
93.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
19.5%
NY
13.3%
Queens
11.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
19.4%
NY
20.2%
Queens
14.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
15.3%
NY
13.8%
Queens
11.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.5%
NY
13.8%
Queens
10.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility49.9%
Worse than Avg
Here
49.9%
US
81.8%
NY
77.0%
Queens
73.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility67.0%
Worse than Avg
Here
67.0%
US
79.8%
NY
78.8%
Queens
79.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.6)
1 complaint-triggered

This facility has a concerning pattern of recurring deficiencies across three surveys, with families filing at least one complaint that triggered an investigation into abuse reporting procedures. Fire safety issues appear most frequently, including problems with sprinkler systems, smoke barriers, and emergency exits that persist across multiple inspections. The facility also shows recurring problems with resident assessments and care planning, with some deficiencies reappearing in different surveys despite reported corrections.

Oct 3, 2024Routine
11
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 3, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jul 19, 2022Routine
13
0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0374Potential for harm · Pattern

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Oct 21, 2019Routine
8
0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ozanam Hall of Queens Nursing Home INC

Organization Type

nonprofit

Chain Affiliation

Chain Name

Carmelite Sisters for the Aged and Infirmed

Chain Size

3 facilities nationwide

Chain avg rating: 3.7/5 · Rank 2 of 3 (Worst)

Ownership & Management

Owners

Carmelite Sisters for the Aged and Infirm, INC.

Owner · Organization

50%

Roman Catholic Disocese of Brooklyn

Owner · Organization

50%

Mcweeney, Brian

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

O'brien, Deborah

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Brennan, RobertOfficer / DirectorDevlin, LesleeOfficer / DirectorDomino, LedaOfficer / DirectorHaley, MargaretOfficer / DirectorHeery, MaryOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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