Ozanam Hall of Queens Nursing Home INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews

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What this means for your family
Ozanam Hall offers strong rehabilitation services and a warm, faith-based environment that many families appreciate. However, the recurring reports of understaffing and delayed responses to basic needs are significant red flags. We strongly recommend visiting during a weekend or evening shift to observe staffing levels firsthand and asking specifically about their process for escalating care concerns.
Google Reviews
Google Reviews
73 reviews on Google“Ozanam Hall of Queens Nursing Home presents a polarized experience, with many families praising the dedicated rehab staff and the compassionate presence of the Carmelite Sisters. However, a significant number of reviewers report serious concerns regarding chronic understaffing, neglectful care, and poor communication from administration. Prospective families should be aware that while some residents receive excellent, personalized care, others experience long wait times for basic assistance and inconsistent nursing attention.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated rehab therapy team
- Compassionate presence of the Carmelite Sisters
- Clean and well-maintained facility environment
- Strong, personalized care on specific floors
Concerns
- Chronic understaffing leading to neglect (mentioned by 14 reviewers)
- Unresponsive or rude nursing and aide staff (mentioned by 12 reviewers)
- Difficulty reaching administration or getting phone calls returned (mentioned by 8 reviewers)
- Delayed assistance with toileting and hygiene (mentioned by 7 reviewers)
- Poor communication regarding resident health and medication (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size and the presence of the Carmelite Sisters, how do you ensure that the spiritual and emotional support they provide is integrated into the daily care routine for every resident?
- 2I noticed that the rehab therapy team is highly regarded here; how do you coordinate their specialized care with the nursing staff to ensure consistent progress for residents?
- 3Communication is very important to our family; what is the standard process for updating families on changes in medication or health status, and who is the primary point of contact for these updates?
- 4With a larger facility like Ozanam Hall, what systems are in place to ensure that residents receive timely assistance with personal hygiene and toileting throughout the day and night?
- 5I see that the facility is active in responding to feedback online; how do you use that input to improve the dining experience and daily life activities for the residents?
- 6In the event of a medical emergency or a sudden change in condition, what is your protocol for notifying family members, and how quickly can we expect a return call from the administrative team?
Personalized based on this facility's data
Key Review Excerpts
“The staff is excellent with her. The aides take great care of her, especially regarding the bathroom. My mother is busier now than when she was at home. There are activities every day, and they have a mass that the nuns take her to!”
“My dad had stroke. The first night when he was transferred from hospital to this facility, he fell from bed to the ground. The nurse called me and said to me in a very mean tone “Does he like to sleep on the floor? “”
“My boyfriend had to go to the bathroom, I told three nurses and they just looked at each other and nobody took him to the bathroom. I told them three different times and they can care less.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across three surveys, with families filing at least one complaint that triggered an investigation into abuse reporting procedures. Fire safety issues appear most frequently, including problems with sprinkler systems, smoke barriers, and emergency exits that persist across multiple inspections. The facility also shows recurring problems with resident assessments and care planning, with some deficiencies reappearing in different surveys despite reported corrections.
Oct 3, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 3, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 19, 2022Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Oct 21, 2019Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Ozanam Hall of Queens Nursing Home INC
nonprofit
Chain Affiliation
Carmelite Sisters for the Aged and Infirmed
3 facilities nationwide
Chain avg rating: 3.7/5 · Rank 2 of 3 (Worst)
Ownership & Management
Owners
Carmelite Sisters for the Aged and Infirm, INC.
Owner · Organization
Roman Catholic Disocese of Brooklyn
Owner · Organization
Mcweeney, Brian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
O'brien, Deborah
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit ozanamhall.org
Medicare data downloads
Original nursing home datasets
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