Oxford Glen at Sachse
Families consistently rate this highly — reviewers highlight compassionate, family-oriented caregiving. Schedule a visit to confirm the fit.
based on 39 Google reviews
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What this means for your family
Oxford Glen is an excellent choice for families seeking a small, intimate, and highly engaged memory care environment. The staff's dedication to treating residents like family is a standout strength. However, while most reviews are glowing, you should verify the facility's current culture regarding professional conduct during your tour to ensure the reported incident of staff unprofessionalism was an isolated event.
Google Reviews
Google Reviews
39 reviews on Google“Oxford Glen is highly regarded by families for its warm, home-like atmosphere and its specialized approach to memory care. Reviewers frequently praise the attentive, family-oriented staff and the facility's ability to keep residents engaged through various activities and therapy visits. However, one highly critical review alleged unprofessional behavior and staff cruelty, which the management disputed.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-oriented caregiving
- Engaging resident activities and therapy programs
- Small, manageable community layout
- Clean and well-maintained environment
- Specialized memory care expertise
Concerns
- Allegations of unprofessional staff behavior and lack of empathy
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and echo specific details from the feedback. They consistently emphasize a 'family' theme in their community identity.
Questions for Your Tour
- 1With such a small and manageable community of 48, how do you ensure each resident receives personalized attention from the caregiving team?
- 2We've heard wonderful things about the engaging resident activities here; could you walk us through what a typical weekly schedule looks like for someone in assisted living?
- 3Since you are memory care certified, what specific specialized training does your staff undergo to support residents with cognitive changes?
- 4How do you foster a family-oriented environment and ensure that the staff maintains a high level of empathy and compassion in their daily interactions?
- 5In the event of a medical emergency during the night, what are your specific protocols for contacting both the family and emergency services?
- 6I noticed the facility is very well-maintained; what are your daily routines for ensuring the environment stays clean and safe for the residents?
Personalized based on this facility's data
Key Review Excerpts
“Oxford Glen has made that happen. I looked at MANY memory care communities before choosing Oxford Glen and there is absolutely no comparison.”
“The residents have a very warm and comfortable living area that feels like a home (they even have a rather large courtyard that they have access to). Always at least one staff member present in the area.”
“He was not able to eat on his own so they would feed him 1 on 1 which was important to us. We are really grateful for places like this where we felt completely comfortable with the care my dad received.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Oxford Glen at Sachse has had previous inspections identifying issues related to fire safety maintenance, staff training, and resident service plan documentation. While some violations regarding lighting and gas pressure testing were noted in 2020, there are currently no active enforcement actions listed against the facility.
Jul 7, 2022Routine
Health Code (3 violations)
The facility failed to search the NAR and EMR annually.
The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fireES extinguishers.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
Oct 28, 2020Routine
Life Safety Code (3 violations)
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
Ownership & Operations
Who Operates This Facility
Oxford Sachse Memory Care Ltd
for profit
JENNI KNUTSON
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit oxfordseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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