Mustang Creek Estates Sachse Houses E and F
Families consistently rate this highly — reviewers highlight compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 83 Google reviews
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What this means for your family
This facility offers a lovely, home-like atmosphere that many residents find comforting and engaging. However, you must perform your own unannounced visits to verify cleanliness and staffing levels, as there are significant, recurring reports of pests and insufficient caregiver-to-resident ratios.
Google Reviews
Google Reviews
83 reviews on Google“Families often praise the facility for its warm, cottage-style environment and the compassionate, attentive nature of the caregiving staff. However, there are significant, serious allegations regarding understaffing in memory care, hygiene issues, and pest infestations that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Homelike, cottage-style living environment
- Clean and well-maintained facilities
- Engaging resident activities and events
Concerns
- Severe understaffing in memory care units (mentioned by 2 reviewers)
- Issues with cleanliness and pest infestations (roaches) (mentioned by 2 reviewers)
- Unprofessional management and staff behavior (mentioned by 3 reviewers)
- Loss or mismanagement of resident personal belongings
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With the smaller, intimate setting of Houses E and F, how do you foster a sense of community and connection among the 30 residents?
- 2I noticed how much the team values feedback from families; how do you typically incorporate resident or family suggestions into your daily operations?
- 3What kind of daily activities or social outings do you have planned to keep residents engaged with the Sachse community?
- 4Could you walk us through the specific protocols in place for handling a medical emergency or sudden change in health during the night?
- 5How do the staff members balance providing necessary physical assistance with encouraging residents to maintain as much independence as possible?
- 6What does the meal program look like, and how much input do residents have in their daily dining choices?
Personalized based on this facility's data
Key Review Excerpts
“Her response to their gentle approach, comforting care, and direct supervision has been amazing! She is truly blossoming and it is wonderful to watch.”
“I was deeply disappointed and heartbroken by the level of care (or lack thereof) provided at this memory care facility. From the very beginning, it was clear the staff was overwhelmed and the facility severely understaffed—at times, I witnessed only one caregiver responsible for as many as 15 residents.”
“Every time I pick up or drop off residents here, I see how well cared for and respected they are. The facility is always clean, organized, and calm, and the staff consistently shows patience and genuine compassion.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection for Mustang Creek Estates Sachse Houses E and F took place on December 6, 2021. While one violation of state standards was noted during this visit, there are currently no active enforcement actions on record for this facility.
Dec 6, 2021RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Mce IV Op Co LLC
for profit
CLERMONT MANAGEMENT LLC
RENEE D RAMSEY
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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