Mustang Creek Estates Sachse House C
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 83 Google reviews
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What this means for your family
This facility offers a lovely, home-like cottage environment and many families praise the leadership's compassion. However, you must investigate the recent reports of hygiene issues and significant staffing shortages in the memory care unit, as these have been cited as critical safety concerns.
Google Reviews
Google Reviews
83 reviews on Google“Mustang Creek Estates is highly regarded by many families for its warm, cottage-style environment and a compassionate leadership team, specifically mentioning April and Michelle. However, there are serious, recurring allegations regarding hygiene issues like pests, staff shortages in memory care, and instances of resident neglect or falls.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Homelike, cottage-style community design
- Welcoming and professional management
- Engaging resident activities and social connection
Concerns
- Staffing shortages and high turnover (mentioned by 3 reviewers)
- Hygiene and cleanliness issues (pests/housekeeping) (mentioned by 2 reviewers)
- Resident safety and frequent falls (mentioned by 2 reviewers)
- Inconsistent medication or basic hygiene care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, frequently mentioning specific staff members and details from the reviewer's text. For negative reviews, the owner shifts to a more formal, defensive, or apologetic tone.
Questions for Your Tour
- 1Since this is such a cozy, 14-resident cottage-style community, how do you ensure each resident gets personalized attention during busy morning routines?
- 2It is wonderful to see how much management values feedback and engages with the community; how does that communication style help improve daily care for the residents?
- 3What specific protocols do you have in place to ensure the home stays impeccably clean and well-maintained for the residents' comfort?
- 4Can you tell us more about the daily social activities and how you help residents build meaningful connections with their neighbors here?
- 5In the event of a medical emergency or a fall during the night, what is the immediate process for ensuring a resident is safe and cared for?
- 6How do you manage medication schedules and daily hygiene routines to ensure nothing is ever overlooked for any resident?
Personalized based on this facility's data
Key Review Excerpts
“Her response to their gentle approach, comforting care, and direct supervision has been amazing! She is truly blossoming and it is wonderful to watch.”
“Every time I pick up or drop off residents here, I see how well cared for and respected they are. The facility is always clean, organized, and calm, and the staff consistently shows patience and genuine compassion.”
“I am deeply disappointed and heartbroken by the level of care (or lack thereof) provided at this memory care facility. From the very beginning, it was clear the staff was overwhelmed and the facility severely understaffed—at times, I witnessed only one caregiver responsible for as many as 15 residents.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection for Mustang Creek Estates Sachse House C took place on December 7, 2021. While one violation of state standards was noted during this visit, there are currently no active enforcement actions on record for this facility.
Dec 7, 2021RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Mce IV Op Co LLC
for profit
CLERMONT MANAGEMENT LLC
RENEE RAMSEY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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