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Public Google reviewers rate this highly and often mention compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 83 Google reviews
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Public Google reviewers rate Mustang Creek Estates Sachse House C highly. Reviewers highlight: compassionate and attentive caregiving staff, homelike, cottage-style community design. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Mustang Creek Estates is highly regarded by many families for its warm, cottage-style environment and a compassionate leadership team, specifically mentioning April and Michelle. However, there are serious, recurring allegations regarding hygiene issues like pests, staff shortages in memory care, and instances of resident neglect or falls.
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Distribution · 113 analyzed
The owner provides highly personalized responses to positive reviews, frequently mentioning specific staff members and details from the reviewer's text. For negative reviews, the owner shifts to a more formal, defensive, or apologetic tone.
Personalized based on this facility's data
Key Review Excerpts
“Her response to their gentle approach, comforting care, and direct supervision has been amazing! She is truly blossoming and it is wonderful to watch.”
“Every time I pick up or drop off residents here, I see how well cared for and respected they are. The facility is always clean, organized, and calm, and the staff consistently shows patience and genuine compassion.”
“I am deeply disappointed and heartbroken by the level of care (or lack thereof) provided at this memory care facility. From the very beginning, it was clear the staff was overwhelmed and the facility severely understaffed—at times, I witnessed only one caregiver responsible for as many as 15 residents.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection for Mustang Creek Estates Sachse House C took place on December 7, 2021. While one violation of state standards was noted during this visit, there are currently no active enforcement actions on record for this facility.
No deficiencies are reported in this inspection record.
Mce IV Op Co LLC
for profit
CLERMONT MANAGEMENT LLC
RENEE RAMSEY
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TX HHSC — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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