Mustang Creek Estates Sachse House a
Families consistently rate this highly — reviewers highlight compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 83 Google reviews
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What this means for your family
This facility offers a beautiful, cottage-style environment and has demonstrated exceptional care in the past. However, recent reviews raise alarming concerns regarding hygiene, pest control, and resident neglect; families should conduct an unannounced visit to specifically inspect cleanliness and observe staffing levels during shift changes.
Google Reviews
Google Reviews
83 reviews on GoogleMustang Creek Estates is highly regarded by many families for its compassionate, family-oriented care and its unique, homelike cottage-style living environment. While many reviewers praise the leadership and attentive caregivers, there are serious, recurring allegations regarding hygiene issues, such as pests, and instances of severe neglect and understaffing in certain units.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Homelike cottage-style living environment
- Strong and empathetic leadership
- Engaging resident activities
Concerns
- Issues with cleanliness and pests (roaches) (mentioned by 2 reviewers)
- Severe neglect and lack of basic hygiene for residents (mentioned by 2 reviewers)
- Understaffing and overwhelmed caregivers (mentioned by 2 reviewers)
- Inconsistent food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 253 analyzed
How They Respond to Reviews
The owner uses a set of highly repetitive, templated responses. Positive reviews are met with pre-written scripts that vary only by the reviewer's name or specific staff member mentioned.
Questions for Your Tour
- 1It’s wonderful to see how much the leadership team engages with feedback; how has the facility's care plan evolved recently based on resident and family input?
- 2Since this is a cozy, cottage-style home, what specific routines do you have in place to ensure the living spaces and common areas stay impeccably clean and comfortable every day?
- 3With such a small, intimate community of 16, how do you ensure the staff is able to provide personalized attention to each resident's hygiene and daily needs even during busy shifts?
- 4Could you tell me more about the daily activity calendar and how you keep the residents engaged and socially connected within the house?
- 5What is the process for managing medical emergencies or sudden changes in health during the overnight hours?
- 6I'd love to hear more about the dining experience—how do you approach meal preparation and how much flexibility is there for specific dietary preferences?
Personalized based on this facility's data
Key Review Excerpts
“My sister became a resident at Mustang Creek Estates in the memory care unit about 3 weeks ago. Her response to their gentle approach, comforting care, and direct supervision has been amazing!”
“Every time I pick up or drop off residents here, I see how well cared for and respected they are. The facility is always clean, organized, and calm, and the staff consistently shows patience and genuine compassion.”
“He was still in his hospital gown which meant he wasn’t bathed, had bed sores. One of the staff told us he would lay in his own feces for hours because they di”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for Mustang Creek Estates Sachse House A took place on December 10, 2019. While two health code violations regarding food handling and menu planning were identified, both issues were corrected by the following day, and no enforcement actions are currently on record.
Dec 10, 2019Routine
Health Code (2 violations)
The facility failed to ensure that menus were prepared to provide a balanced and nutritious diet, that food was palatable and varied, or that menus were planned one week in advance, followed, posted and kept for 30-days, with variations documented.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
Ownership & Operations
Who Operates This Facility
Mce IV Op Co LLC
for profit
CLERMONT MANAGEMENT LLC
RENEE RAMSEY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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