Ormond Nursing & Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained, and odorless facility. Still worth an in-person visit.
based on 151 Google reviews
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What this means for your family
Ormond Nursing & Care Center is widely recognized for its clean environment and friendly staff, making it a popular choice for many families. However, given the serious reports of neglect in the memory care unit and occasional staffing shortages, we strongly recommend that you conduct unannounced visits and speak directly with current residents' families to gauge the quality of care during off-peak hours.
Google Reviews
Google Reviews
151 reviews on Google“Ormond Nursing & Care Center is frequently praised for its cleanliness, friendly staff, and welcoming atmosphere, with many families noting that their loved ones feel well-cared for. However, some reviewers have raised serious concerns regarding understaffing, slow response times for basic needs, and occasional lapses in professional conduct or communication. While many visitors report a positive experience, potential families should be aware of these inconsistent reports regarding the level of attention provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and odorless facility
- Friendly and compassionate nursing staff
- Effective rehabilitation services
- Secure and organized check-in process
Concerns
- Understaffing leading to slow response times for resident needs (mentioned by 4 reviewers)
- Rude or dismissive behavior from specific staff members (mentioned by 4 reviewers)
- Inadequate communication with families regarding care plans (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 158 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; how do you ensure the dining areas stay so organized and pleasant for meal times?
- 2Since we want to make sure we are always in the loop, what is your preferred process for updating families on changes to a resident's care plan?
- 3We are looking for a place where responsiveness is a priority; how does your team manage resident call lights during the busier shifts?
- 4How do you approach personalized engagement and daily activities for residents, especially those who may need extra support?
- 5What specific protocols are in place to handle medical emergencies or sudden changes in health during the night?
- 6We noticed your team is highly praised for their compassion; how do you support your nursing staff to maintain that high level of care during busy hours?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean. Very grateful for the care they give while Mom is away from home.”
“I wish they would have included the family so that we knew what to do when she came home..”
“The only complaint the resident had was they had run out of food to feed everyone the night before and had to eat a peanut butter sandwich. That should never happen, but I am glad the resident did receive at least a sandwich.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing concerns with families filing three complaint reports leading to federal citations, including recent medication errors and abuse prevention policy failures. The most recurring issues involve care planning problems, resident rights violations, and safety hazards, with care planning deficiencies appearing twice across different surveys indicating persistent challenges. While all deficiencies show correction dates, the pattern of complaints and recurring care planning issues suggests families should carefully evaluate the facility's ability to maintain consistent quality care.
Jul 23, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 22, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 31, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jul 17, 2024Routine2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nov 7, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 31, 2023Routine7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Ormond Nursing & Care Center
for profit
Ownership & Management
Owners
Oncc Management LLC
Owner · Organization
Stallard, David
Owner
Oncc Investments LLC
Owner (parent company) · Organization
Sadler, Joseph
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Official Website
Visit ormondnursing.com
Medicare data downloads
Original nursing home datasets
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