Waldon Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 7)
- High staff turnover (55%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in INSPIRED HEALTHCARE MANAGEMENT chain · $120,279 in fines
What this means for your family
While the physical therapy department receives some praise, the recurring reports of staff neglect and the disregard for patient dignity are significant red flags. We strongly advise families to conduct unannounced visits and speak directly with current residents' families to verify the quality of daily care before choosing this facility.
Google Reviews
Google Reviews
21 reviews on Google“Waldon Health Care Center presents a deeply polarized experience for families, with recent reviews highlighting significant concerns regarding patient dignity, neglect, and staff responsiveness. While some families praise the physical therapy department and cleanliness, multiple reports of staff apathy, poor hygiene practices, and inadequate rehab progress suggest a facility with inconsistent standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Helpful social work staff
- Cleanliness in specific areas
Concerns
- Staff neglect and lack of responsiveness to patient needs (mentioned by 6 reviewers)
- Poor hygiene and lack of assistance with toileting/dignity (mentioned by 4 reviewers)
- Inadequate rehab progress or quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy and social work teams; how do these departments work together to support a resident's transition into the facility?
- 2How does the nursing staff ensure that personal hygiene and dignity are maintained during daily care routines like toileting and dressing?
- 3What specific steps has the facility taken recently to improve communication between the nursing staff and family members?
- 4Could you tell us more about the dining experience and how the facility is working to enhance the quality and variety of the meals provided?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mom progressed quickly post hip surgery. The nurses, nursing assistants and administration were all very helpful and accommodating.”
“They didn't answer the call button when she fell out of her bed, and she had to stay on the floor for almost an hour.”
“When she asked for help to go to the bathroom, she was told, "just go in the diaper, we'll be back to change you". It takes away the dignity of our valuable loved ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Waldon Health Care Center shows concerning patterns with many families filing complaints that triggered 20 deficiencies across recent surveys. The facility has recurring problems with medication management, safety hazards, and preventing abuse/neglect, with these issues appearing multiple times from 2023 through 2025. While all deficiencies show correction dates, the persistent nature of problems in critical areas like resident protection and pharmacy services suggests ongoing care quality challenges families should carefully consider.
Apr 14, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 14, 2026Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 26, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 16, 2025Routine9
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 30, 2024Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 5, 2024Complaint11
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Provide training in compliance and ethics.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Sep 5, 2024
$88,656
Payment Denial
Sep 5, 2024
28-day denial
Fine
Apr 17, 2024
$31,623
Ownership & Operations
Who Operates This Facility
Waldon Health Care Center
for profit
Chain Affiliation
Inspired Healthcare Management
6 facilities nationwide
Chain avg rating: 1.5/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Waldon Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit waldonhc.com
Medicare data downloads
Original nursing home datasets
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