Twin Oaks Nursing Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Worst in INSPIRED HEALTHCARE MANAGEMENT chain · No penalties on record · Abuse citation
What this means for your family
Twin Oaks is praised for its recent renovations and welcoming, home-like environment. Because the negative reviews lack specific details, we recommend scheduling an in-person tour to observe staff-resident interactions and asking management about their current turnover rates to ensure the 'tight ship' mentioned in older reviews remains in place.
Google Reviews
Google Reviews
11 reviews on Google“Twin Oaks Nursing Home receives highly polarized feedback, ranging from glowing praise for its renovated environment and welcoming staff to vague, negative warnings. While some visitors and family members highlight a home-like atmosphere and strong management, others provide no context for their low ratings, making it difficult to discern specific operational patterns.”
Quality Themes
Tap a score for detailsStrengths
- Newly renovated, welcoming facility
- Home-like environment
- Accommodating and friendly staff
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has undergone some beautiful recent renovations; how have these updates impacted the daily experience and comfort of the residents?
- 2With 148 residents, what specific steps are you taking to ensure that each individual receives consistent, personalized attention throughout the day?
- 3Given the recent state citations, could you walk me through the specific improvements or changes in protocol you have implemented to ensure the highest standard of care?
- 4The atmosphere feels very welcoming and home-like, but how do you balance that warm environment with the rigorous medical oversight required for higher-acuity care?
- 5What does a typical daily activity schedule look like to keep residents engaged and connected with one another?
- 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The care received at Twin Oaks is wonderful! The facility is newly renovated and very welcoming with a home like environment. The staff is always nice and accommodating, I love my Twin Oaks family!!!”
“Karen does a great job running a tight ship”
“It’s good doing volunteer work and helping the elderly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against Twin Oaks Nursing Home, triggering nearly half of the facility's 55 federal deficiencies across 11 surveys. The most concerning pattern involves repeated violations for protecting residents from abuse and neglect, appearing in complaint investigations from 2023 through 2026. Additional recurring issues include medication management problems and fire safety violations. While all deficiencies show correction dates, the persistent nature of abuse protection failures across multiple complaint investigations raises serious concerns about resident safety.
Jan 15, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 13, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 13, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 30, 2025Complaint5
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Sep 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 7, 2024Routine13
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Twin Oaks Nursing Home
for profit
Chain Affiliation
Inspired Healthcare Management
6 facilities nationwide
Chain avg rating: 1.5/5 · Rank 3 of 6 (Worst)
Ownership & Management
Owners
Twin Oaks Nursing Home INC
Owner · Organization
Burch, Felix
Owner (parent company)
Burch, Guy S.
Owner (parent company)
Burch, Jeffery
Owner (parent company)
Burch, Paula
Owner (parent company)
Burch, Renee
Owner (parent company)
Kerl, Elise
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit ldh.la.gov
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.