Chateau Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 62 Google reviews
Watch Chateau Living Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (25 vs median 7)
- High staff turnover (55%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in PLANTATION MANAGEMENT COMPANY chain · $159,972 in fines
What this means for your family
Given the high frequency of reports regarding neglect and poor communication, we strongly advise families to conduct frequent, unannounced visits if a loved one must stay here. While the rehab department receives occasional praise, the systemic issues with basic hygiene and responsiveness are critical risks that should be discussed directly with the administrator before admission.
Google Reviews
Google Reviews
62 reviews on Google“Chateau Living Center faces severe and recurring criticism regarding patient neglect, including reports of residents being left in soiled conditions for extended periods, lack of basic hygiene, and poor communication with families. While a small subset of reviewers reports positive experiences with the physical therapy team and specific staff members, the overwhelming majority of feedback describes a facility struggling with chronic understaffing and unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Some professional and helpful administrative staff
- Clean common areas noted by some visitors
Concerns
- Chronic understaffing leading to neglect (mentioned by 15 reviewers)
- Poor hygiene and failure to change soiled residents (mentioned by 10 reviewers)
- Unprofessional, rude, or dismissive staff (mentioned by 9 reviewers)
- Difficulty reaching staff via phone or getting timely updates (mentioned by 7 reviewers)
- Medication management and oxygen delivery errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through your current shift-change process and how you ensure consistent care coverage throughout the day and night?
- 2I noticed some concerns regarding hygiene and timely assistance; what specific protocols do you have in place to ensure residents are checked and assisted with personal care on a reliable schedule?
- 3How does your team manage medication administration and oxygen delivery to ensure accuracy and prevent errors for residents with complex health needs?
- 4I see that you actively respond to feedback online; what is your preferred method for families to communicate with staff to ensure they receive timely updates about their loved one's well-being?
- 5With the current activities program, how do you encourage engagement for residents, and are there specific opportunities for family members to participate in daily life at the facility?
- 6Could you explain the training process for your staff regarding professional communication and responsiveness to ensure that family concerns are addressed promptly and respectfully?
Personalized based on this facility's data
Key Review Excerpts
“My mom just passed away and no one notified the family for 4 hrs. Walked in to this facility and no one informed family she had passed away and we walked in the room to find my mom dead!!”
“The physical therapy team is the reason for my star. Some of the staff can be rude to the patients. Some of the nursing staff are careless and don't call the family when the patient is rushed to the hospital.”
“I was Skeptical about going to the rehab at the Château after reading A few of the review, which was not good reviews, but to my amazement, I have nothing bad to say the staff was superb the housing very comfortable entertainment was great”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
9
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies, with families filing 25 complaints that triggered federal inspections. Persistent problems appear in medication management, daily living assistance, infection control, and maintaining safe environments, with issues recurring across multiple surveys despite reported corrections. While all deficiencies show correction dates, the repeated violations in core care areas suggest ongoing operational challenges families should carefully evaluate.
Apr 1, 2026Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 11, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 23, 2025Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 10, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Mar 13, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Jan 6, 2025
$93,873
Fine
Sep 21, 2023
$66,099
Ownership & Operations
Who Operates This Facility
Chateau Living Center
for profit
Chain Affiliation
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 6 of 16 (Worst)
Ownership & Management
Owners
Highpoint Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit chateaulivingcenterkenner.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Waldon Health Care Center
1.9 miNursing Home · Kenner, LA
Metairie Health Care Center
2.7 miNursing Home · Metairie, LA
Colonial Oaks Living Center
4.7 miNursing Home · Metairie, LA
East Jefferson General Hospital - Snf
4.7 miNursing Home · Metairie, LA
St Anthony Community Care Center
4.8 miNursing Home · Metairie, LA
St Joseph of Harahan
6.3 miNursing Home · Harahan, LA