Lake Bennet Center for Rehabilitation & Healing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 233 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Bottom 25% in FL · Below recommended RN staffing · Low staff turnover (stable workforce) · Below chain average · $74,744 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its clean environment and effective physical therapy programs. However, because multiple families have reported inconsistent responsiveness to call buttons and communication gaps, we strongly recommend visiting at different times of the day and asking specifically about their protocol for family updates and weekend staffing levels.
Google Reviews
Google Reviews
233 reviews on Google“Lake Bennet Center for Rehabilitation & Healing receives high praise for its cleanliness, professional therapy teams, and friendly, attentive staff who often make residents feel like family. However, a subset of families reports serious concerns regarding communication lapses, inconsistent responsiveness to call buttons, and occasional neglect in hygiene or medical oversight. Families should be aware that while many have excellent experiences, there are recurring reports of administrative friction and staffing shortages during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Warm, professional nursing and administrative staff
- Engaging activities and programs
Concerns
- Slow or ignored call button response times (mentioned by 6 reviewers)
- Inconsistent communication with families regarding medical status (mentioned by 4 reviewers)
- Inadequate hygiene or personal care for long-term residents (mentioned by 4 reviewers)
- Difficulty reaching staff via phone, especially after hours (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 166 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through how you help new residents integrate into these social programs to ensure they feel connected?
- 2Given the importance of timely assistance, what is your current protocol for monitoring and responding to call buttons, especially during shift changes or overnight hours?
- 3How do you ensure consistent and proactive communication with family members regarding a resident’s medical updates and care plan changes?
- 4Since medication management is a critical part of health, could you explain the oversight process you have in place to ensure accuracy and safety for residents?
- 5What steps are taken to ensure that personal hygiene and daily grooming needs are consistently met for long-term residents?
- 6I see you have a dedicated administrative team; what is the best way for families to reach a point of contact if they have questions or concerns after standard business hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff is really great with the patients, very attentive and kind. They are in fact well staff and not under staff. This makes a great difference in the way the CNAs operate and treat everyone.”
“The staff was very caring and extremely communicative with me about everything that was going on with my mother’s health. In that short time she was there I had 2 conferences with the her care team about her needs and any concerns I may have.”
“The clinical staff at Lake Bennett Rehab is skilled and knowledgeable. They do their jobs well, and I appreciate the care and expertise they bring to the table. However, I noticed that they could be more attentive to the needs and concerns of patients and families.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake Bennet Center has 16 deficiencies across 4 surveys, with families filing complaint-triggered reports that identified serious issues including abuse/neglect protection and inadequate treatment care. The most recurring problems involve quality of care, care planning, and medication management. While all deficiencies show correction dates, the pattern of complaints and repeated issues in similar care areas across multiple years suggests ongoing challenges with consistent quality care delivery.
Aug 7, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 17, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 30, 2023Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 30, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Feb 18, 2022Routine6
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 17, 2025
$74,744
Ownership & Operations
Who Operates This Facility
Lake Bennet Center for Rehabilitation & Healing
for profit
Chain Affiliation
Infinite Care
21 facilities nationwide
Chain avg rating: 3.2/5 · Rank 18 of 20
Ownership & Management
Owners
Lake Bennet Snf Operations Holdings LLC
Owner · Organization
Klein, Solomon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
233 reviews from families & visitors
Official Website
Visit lakebennetrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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