Winter Garden Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 268 Google reviews
Watch Winter Garden Rehabilitation and Nursing Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
- High RN turnover (62%)
Below average in FL · Critically understaffed (RN) · Chain outperformer · No penalties on record
What this means for your family
While this facility has a strong rehabilitation and activities program, the recurring complaints regarding slow response times to call bells and inconsistent hygiene are major red flags. If you choose this facility, ensure you have a plan for frequent family visits to monitor care and advocate for your loved one's needs, especially during weekends and evenings.
Google Reviews
Google Reviews
268 reviews on Google“Winter Garden Rehabilitation and Nursing Center receives polarized feedback, with many families praising the cleanliness of the facility and the kindness of specific staff members like Shanna and Jackie. However, significant concerns exist regarding inconsistent nursing care, slow response times to call bells, and occasional lapses in hygiene and communication. Families should be aware that while some report excellent rehab outcomes, others have experienced serious issues with neglect and administrative disorganization.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and kind nursing/therapy staff
- Engaging activities and events
- Strong rehabilitation services
Concerns
- Slow response to call bells and patient requests (mentioned by 12 reviewers)
- Inconsistent communication with families (mentioned by 6 reviewers)
- Hygiene issues (soiled linens, roaches, odors) (mentioned by 5 reviewers)
- Understaffing or high staff turnover (mentioned by 4 reviewers)
- Administrative/billing incompetence (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility is very active with events; could you walk me through a typical daily activity schedule for a resident and how you encourage participation?
- 2Given that staffing levels can fluctuate, what is your current protocol for ensuring call bells are answered promptly, especially during shift changes or overnight hours?
- 3I appreciate that you are very active in responding to online feedback; how do you translate that commitment to responsiveness into your day-to-day communication with families regarding their loved one's care?
- 4With the recent focus on facility maintenance, what specific steps are being taken to ensure consistent hygiene standards and cleanliness in resident living areas?
- 5How does your nursing team coordinate with the rehabilitation department to ensure that medication management remains accurate and consistent during a resident's recovery process?
- 6In the event of a sudden change in a resident's health status, what is your process for notifying family members and ensuring they are kept in the loop during medical transitions?
Personalized based on this facility's data
Key Review Excerpts
“My mom stayed here for respite care for 4 days from gentiva hospice care and came home with blister like rashes all over her bac”
“The nursing and therapy teams are wonderful and have been so attentive!! The facility is very clean and the staff are very friendly.”
“My mother was only there for 14 days before I had to rescue her from the treatment she was receiving here. When I arrived, my mother had an open wound leaking onto the floor from her leg.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including serious concerns about resident rights and failure to report suspected abuse or neglect properly. The facility shows recurring issues with resident care and treatment, care planning, and food safety that have persisted across multiple surveys from 2021 to 2025. While all deficiencies have correction dates, the pattern of repeated problems in core care areas suggests ongoing quality challenges.
Feb 4, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 25, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 7, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 11, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 2, 2023Routine6
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
Winter Garden Rehabilitation and Nursing Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 30
Ownership & Management
Owners
Wg Rehab Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
268 reviews from families & visitors
Official Website
Visit wintergardenrehabilitation.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Health Central Park
1.6 miNursing Home · Winter Garden, FL
Mission Grove at Stoneybrook
1.7 miAssisted Living · Winter Garden, FL
Vivo Healthcare West Orange
1.8 miNursing Home · Ocoee, FL
Lake Bennet Center for Rehabilitation & Healing
2.3 miNursing Home · Ocoee, FL
Aviata at Colonial Lakes
2.5 miNursing Home · Winter Garden, FL
Orlando Health Center for Rehabilitation
2.9 miNursing Home · Ocoee, FL