Vivo Healthcare West Orange
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 262 Google reviews
Watch Vivo Healthcare West Orange
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High RN turnover (63%)
Above average in FL · Below recommended RN staffing · Chain outperformer · $16,801 in fines · Very few deficiencies
What this means for your family
While the facility has a dedicated therapy team and some standout staff members, the recurring reports of poor hygiene, pest issues, and slow response times are significant red flags. If you choose this facility, we strongly recommend conducting unannounced visits during weekends or evening shifts to verify the level of care and cleanliness firsthand.
Google Reviews
Google Reviews
262 reviews on Google“Vivo Healthcare West Orange receives highly polarized reviews, with many families praising individual staff members, particularly Yvette Kemp, for their compassion and attentiveness. However, a significant number of reviewers report critical failures, including chronic understaffing, poor hygiene such as the smell of urine, and pest infestations. Families should be aware that while some visitors have excellent experiences, others describe severe neglect and communication breakdowns.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional individual care from specific staff members
- Welcoming and professional front desk/admissions team
- Clean and well-decorated common areas
- Effective and compassionate rehab therapy department
Concerns
- Persistent odor of urine in hallways and rooms (mentioned by 7 reviewers)
- Chronic understaffing and slow response times to call lights (mentioned by 8 reviewers)
- Pest issues including roaches and bedbugs (mentioned by 4 reviewers)
- Inadequate communication and unprofessional management (mentioned by 5 reviewers)
- Poor quality or cold food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk me through your current process for responding to call lights and how you ensure residents receive timely assistance?
- 2I noticed some feedback regarding room and hallway maintenance; what is your current protocol for housekeeping and pest control to ensure a clean, comfortable environment for residents?
- 3We value clear communication; what is the best way for family members to stay updated on their loved one's care, and how do you handle routine updates versus urgent concerns?
- 4I see that your rehab department is highly regarded; how do you integrate those therapy services into the daily routine of residents who are not in active rehab?
- 5Could you tell me more about your dining services and how you ensure that meals are served at the appropriate temperature and meet the nutritional preferences of residents?
- 6I appreciate that your team actively engages with feedback online; how do you use that input from families to improve the day-to-day experience here at the facility?
Personalized based on this facility's data
Key Review Excerpts
“Yvette kemp gave my brother-in-law, extra great care. She was right on top of the program shaving cleaning him up and repositioning. He looks excellent after her care.”
“The place reeks of urine , the staff is clueless and administration especially the administrator is rude dismissive and uses profanity in meeting per staff . Clearly a gross lack of professionalism and last but not least the roaches in there are as big as can be.”
“I had to send my Dad to the ER because I was seeing blood in the urinary catheter bag, and they still argued with me to avoid calling 911.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering deficiencies in 2024 related to resident rights, care quality including pain management, and maintaining a clean, comfortable environment. The facility shows recurring issues with resident assessments, environmental cleanliness, and care quality across multiple surveys from 2021-2025, though all deficiencies have correction dates indicating the facility addressed identified problems.
Mar 5, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
May 8, 2025Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 10, 2024Complaint5
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 13, 2023Routine5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 26, 2021Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
May 10, 2024
$6,500
Fine
May 10, 2024
$10,301
Ownership & Operations
Who Operates This Facility
Vivo Healthcare West Orange
for profit
Chain Affiliation
Vivo Healthcare
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 4 of 11
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
262 reviews from families & visitors
Official Website
Visit vivohc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Lake Bennet Center for Rehabilitation & Healing
< 1 miNursing Home · Ocoee, FL
Orlando Health Center for Rehabilitation
1.1 miNursing Home · Ocoee, FL
Madison at Ocoee
2.0 miAssisted Living · Ocoee, FL
Mission Grove at Stoneybrook
2.6 miAssisted Living · Winter Garden, FL
Health Central Park
3.0 miNursing Home · Winter Garden, FL
Aviata at Colonial Lakes
4.3 miNursing Home · Winter Garden, FL