Orem Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 181 Google reviews

Watch Orem Rehabilitation and Nursing Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Above-median deficiencies (10 vs median 7)
Below average in UT · Meets national RN staffing standard · $38,357 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its physical therapy program, which has helped many patients regain mobility. However, families must be vigilant regarding basic care; we strongly recommend visiting frequently and unannounced to monitor hygiene and response times, as multiple reviewers have raised concerns about neglect during off-hours.
Google Reviews
Google Reviews
181 reviews on Google“Orem Rehabilitation and Nursing Center receives highly polarized feedback, with many reviewers praising the physical therapy department and the kindness of individual staff members. However, significant and recurring concerns exist regarding understaffing, slow response times to call lights, poor hygiene, and inadequate dietary management for patients with specific needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, compassionate individual nursing and CNA staff
- Clean, well-maintained facility environment
- Proactive management and admissions team
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Slow response times to call lights and patient requests (mentioned by 8 reviewers)
- Poor hygiene, including failure to bathe patients or change linens (mentioned by 7 reviewers)
- Inadequate dietary management and failure to accommodate allergens (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 182 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to regain their independence?
- 2Since we want to ensure all dietary needs are met, how does the kitchen staff manage specific food allergies and special dietary restrictions?
- 3What is the protocol for responding to call lights, and how do you ensure that residents' requests for assistance with personal hygiene or linen changes are addressed promptly?
- 4How does the nursing team manage medication administration to ensure everything is accurate and timely for each resident?
- 5What is the communication process like between the nursing staff and family members regarding any changes in a resident's health or daily care?
- 6Could you describe what a typical day looks like for residents in terms of social activities and group engagement?
Personalized based on this facility's data
Key Review Excerpts
“The PT & OT staff really care for you to recover. This my first time being in one of these. I give 3 stars, because there are times when it comes to meals that you barely get much. I also feel I been forgotten when comes to getting a meal.”
“My dad has been in this facility for just over a week... he threw up down the front of himself and on the floor, when my mother walked in to find him that way, she told 2 CNA's and it took nearly 2 hours for someone to come clean it up.”
“The therapy at Orem is incredible. Keith the therapist was so kind and got my Mom moving around and made her laugh so she could get through the pain.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of abuse and neglect issues, with families filing multiple complaints that triggered federal investigations across recent years. The most recurring problems involve resident protection from abuse and neglect, medication management, and care planning. While all deficiencies show correction dates, the persistence of serious abuse-related violations across multiple surveys (2023-2025) suggests ongoing challenges in maintaining consistent resident safety and proper oversight.
May 1, 2025Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
May 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 22, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 18, 2023Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 18, 2023Routine9
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Feb 10, 2022Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Federal Penalties
Fine
Jul 18, 2023
$38,357
Ownership & Operations
Who Operates This Facility
Orem Rehabilitation and Nursing Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 163 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
181 reviews from families & visitors
Official Website
Visit oremrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Aspen Ridge of Utah Valley
< 1 miNursing Home · Orem, UT
Provo Rehabilitation and Nursing
1.8 miNursing Home · Provo, UT
Stonehenge of Orem
2.1 miNursing Home · Orem, UT
Cascades at Orchard Park
2.7 miNursing Home · Orem, UT
Mission at Alpine Rehabilitation Center
6.7 miNursing Home · Pleasant Grove, UT
Stonehenge of Springville
8.3 miNursing Home · Springville, UT