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Nursing HomeMedicaid Top Rated

Cascades at Orchard Park

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.

740 North 300 East, Sharon · Orem, UT 8405752 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 114 Google reviews

Cascades at Orchard Park Nursing Home in Orem, UT — Street View
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What this means for your family

This facility is highly regarded for its physical therapy program, which has helped many residents recover successfully. However, families must be vigilant; multiple reviewers have reported serious issues with call-light response times and medication management. We strongly recommend scheduling unannounced visits and ensuring a clear communication plan is in place with the nursing administration before admission.

Google Reviews

Google Reviews

114 reviews on Google
Cascades at Orchard Park receives highly polarized reviews, with many families praising the facility for its exceptional physical therapy team and warm, attentive staff. However, a significant number of reviewers report severe concerns regarding neglect, including delayed response times for basic needs, medication management errors, and poor communication during medical emergencies. While many long-term residents and rehab patients report positive outcomes, the recurring reports of understaffing and neglect suggest inconsistent care quality.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean8.0Activities9.0Meds3.0Memory2.0Comms3.0Value5.0

Strengths

  • Exceptional physical and occupational therapy teams
  • Clean, modern, and well-maintained facility
  • Friendly and compassionate nursing staff
  • Engaging daily activities for residents

Concerns

  • Severe neglect and delayed response to call lights/basic needs (mentioned by 8 reviewers)
  • Poor communication and difficulty reaching staff via phone (mentioned by 5 reviewers)
  • Medication management and dietary errors (mentioned by 4 reviewers)
  • Understaffing, particularly on weekends and evenings (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(13)'22(8)'24(11)'26(8)

Distribution · 117 analyzed

5
80
4
7
3
2
2
1
1
27
11 reviews posted between Aug 29, 2017Aug 29, 2017 · 11 were 5-star

How They Respond to Reviews

45%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to maintain mobility?
  • 2How do you ensure that call lights are answered promptly, especially during the evening and weekend shifts?
  • 3What is your process for managing medications and ensuring dietary needs are accurately met for each resident?
  • 4Can you describe the daily activity calendar and how you keep residents engaged with social events?
  • 5How does the nursing staff communicate important medical updates or changes in condition to family members?
  • 6What specific protocols are in place for managing medical emergencies during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

The hospital kept me alive, Orchard Park gave me my life back. Thank you, forever.

Rehab patient · 2025★★★★

My sister is currently at this facility, and I would not recommend this place to my worst enemy. She called for a brief change and was left sitting in it for 5 hrs.

Long-term resident's family · 2022☆☆☆☆

Prior to placing my mother, I researched and visited nearly a dozen rehab/long-term care facilities in the valley... Time and time again, Orchard Park (OP) was suggested. After being there for nearly 6 months, I trust OP with the care of my mother.

Long-term resident's family · 2023★★★★★
Source: 114 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.27hrs
OK
Registered nurses for medical care
Total Nursing
3.11hrs
76%
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility36.9%
Worse than Avg
Here
36.9%
US
19.5%
UT
24.7%
Utah
24.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
14.4%
UT
12.1%
Utah
11.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
15.3%
UT
16.8%
Utah
18.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
19.4%
UT
21.8%
Utah
22.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
15.4%
UT
14.6%
Utah
12.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility18.2%
Worse than Avg
Here
18.2%
US
12.1%
UT
16.5%
Utah
12.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.1%
Better than Avg
Here
94.1%
US
79.7%
UT
91.0%
Utah
86.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.6%
Mixed vs Avgs
Here
88.6%
US
81.8%
UT
93.8%
Utah
94.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Mixed vs Avgs
Here
0.9%
US
1.6%
UT
0.8%
Utah
0.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (9.1)
6 complaint-triggered
$11,992 in fines

This facility has recurring issues with medication management, abuse prevention, and infection control that persist across multiple surveys from 2022 to 2025, indicating ongoing challenges. Families have filed complaints leading to 6 deficiencies, particularly around medication errors and failure to properly respond to abuse allegations. While all deficiencies show correction dates, the repeated patterns in critical care areas suggest systemic problems that warrant careful consideration before placement.

Mar 6, 2025Routine
2
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Mar 6, 2025Complaint
2
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 19, 2023Complaint
4
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 19, 2023Routine
5
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jan 13, 2022Routine
14
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Federal Penalties

Fine

Oct 19, 2023

$11,992

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cascades at Orchard Park

Organization Type

for profit

Chain Affiliation

Chain Name

Cascades Healthcare

Chain Size

20 facilities nationwide

Chain avg rating: 1.9/5 · Rank 2 of 20

Ownership & Management

Key personnel

Barney, JanettManaging Control - Governing BodyBrown, GaryManaging Control - Governing BodyLangford, ScottManaging Control - Governing BodyMcspadden, DarinManaging Control - Governing BodyOakden, RichardManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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