Cascades at Orchard Park
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 114 Google reviews

Watch Cascades at Orchard Park
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly regarded for its physical therapy program, which has helped many residents recover successfully. However, families must be vigilant; multiple reviewers have reported serious issues with call-light response times and medication management. We strongly recommend scheduling unannounced visits and ensuring a clear communication plan is in place with the nursing administration before admission.
Google Reviews
Google Reviews
114 reviews on Google“Cascades at Orchard Park receives highly polarized reviews, with many families praising the facility for its exceptional physical therapy team and warm, attentive staff. However, a significant number of reviewers report severe concerns regarding neglect, including delayed response times for basic needs, medication management errors, and poor communication during medical emergencies. While many long-term residents and rehab patients report positive outcomes, the recurring reports of understaffing and neglect suggest inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Clean, modern, and well-maintained facility
- Friendly and compassionate nursing staff
- Engaging daily activities for residents
Concerns
- Severe neglect and delayed response to call lights/basic needs (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 5 reviewers)
- Medication management and dietary errors (mentioned by 4 reviewers)
- Understaffing, particularly on weekends and evenings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to maintain mobility?
- 2How do you ensure that call lights are answered promptly, especially during the evening and weekend shifts?
- 3What is your process for managing medications and ensuring dietary needs are accurately met for each resident?
- 4Can you describe the daily activity calendar and how you keep residents engaged with social events?
- 5How does the nursing staff communicate important medical updates or changes in condition to family members?
- 6What specific protocols are in place for managing medical emergencies during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The hospital kept me alive, Orchard Park gave me my life back. Thank you, forever.”
“My sister is currently at this facility, and I would not recommend this place to my worst enemy. She called for a brief change and was left sitting in it for 5 hrs.”
“Prior to placing my mother, I researched and visited nearly a dozen rehab/long-term care facilities in the valley... Time and time again, Orchard Park (OP) was suggested. After being there for nearly 6 months, I trust OP with the care of my mother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with medication management, abuse prevention, and infection control that persist across multiple surveys from 2022 to 2025, indicating ongoing challenges. Families have filed complaints leading to 6 deficiencies, particularly around medication errors and failure to properly respond to abuse allegations. While all deficiencies show correction dates, the repeated patterns in critical care areas suggest systemic problems that warrant careful consideration before placement.
Mar 6, 2025Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 6, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 19, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 19, 2023Routine5
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jan 13, 2022Routine14
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Federal Penalties
Fine
Oct 19, 2023
$11,992
Ownership & Operations
Who Operates This Facility
Cascades at Orchard Park
for profit
Chain Affiliation
Cascades Healthcare
20 facilities nationwide
Chain avg rating: 1.9/5 · Rank 2 of 20
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit orchardparkrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Stonehenge of Orem
1.3 miNursing Home · Orem, UT
Orem Rehabilitation and Nursing Center
2.7 miNursing Home · Orem, UT
Aspen Ridge of Utah Valley
3.4 miNursing Home · Orem, UT
Mission at Alpine Rehabilitation Center
4.2 miNursing Home · Pleasant Grove, UT
Provo Rehabilitation and Nursing
4.5 miNursing Home · Provo, UT
Stonehenge of American Fork
6.4 miNursing Home · American Fork, UT