Aspen Ridge of Utah Valley
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
Aspen Ridge is widely recognized for its top-tier physical and occupational therapy, making it a strong candidate for post-surgical recovery. However, given recent reports of inconsistent care and poor call-light response times, we strongly recommend that families visit during off-hours and ask specific questions about staffing ratios and how the facility handles patient requests during night and weekend shifts.
Google Reviews
Google Reviews
38 reviews on Google“Aspen Ridge of Utah Valley is highly regarded for its exceptional physical and occupational therapy programs, with many families praising the facility's clean, resort-like environment and dedicated clinical staff. However, recent reviews highlight significant inconsistencies, specifically regarding food quality and responsiveness to patient call lights, suggesting that the quality of care may vary depending on the shift or individual staff availability.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean, modern, and welcoming facility
- Professional and caring nursing staff
- Effective post-surgical recovery support
Concerns
- Poor response time to call lights (mentioned by 2 reviewers)
- Inconsistent or poor food quality (mentioned by 3 reviewers)
- Inconsistent staffing quality and professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on post-surgical recovery, what specific steps are taken to ensure residents receive prompt assistance when they use their call lights?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these services into the daily routine for residents who are here for long-term care?
- 3We understand that dining is a key part of daily life; what initiatives are currently in place to improve the variety and quality of the meal service for residents?
- 4With a capacity of 24 residents, how do you foster a sense of community and social engagement to ensure residents feel connected throughout the day?
- 5Could you walk us through your process for maintaining consistent staffing standards and ensuring that every team member provides the same high level of professional care?
- 6I saw that you engage with feedback online; how does the leadership team use input from families to make tangible improvements to the care experience?
Personalized based on this facility's data
Key Review Excerpts
“The PT & OT Therapists are AMAZING! I am here post back surgeries and I couldn’t praise the CNAs and Nurses more highly! They all have been caring, kind and supportive!”
“The facility is wonderful, clean and the staff is amazing. They were absolutely amazing.”
“The people and PT program are superb. Love the people! they concentrate on your rehab to get you better as soon as possible. They are super friendly make you feel at home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Aspen Ridge shows a pattern of corrected deficiencies across infection control, medication management, and wound care, with recurring issues in pressure ulcer prevention appearing in both 2022 and 2024 surveys. The facility has addressed all cited problems including COVID-19 protocols, pharmaceutical services, and safety systems, though the persistence of wound care deficiencies suggests this area may need ongoing attention during your evaluation.
Feb 8, 2024Routine6
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jul 7, 2022Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Apr 25, 2019Routine1
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Ownership & Operations
Who Operates This Facility
Aspen Ridge of Utah Valley
for profit
Chain Affiliation
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 2 of 25 (Best)
Ownership & Management
Owners
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit aspenridgeofutahvalley.com
Medicare data downloads
Original nursing home datasets
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