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Nursing HomeMedicaid Investigative

Orchard Valley Health and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

200 Heritage Circle, Hendersonville, NC 28791134 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 25 Google reviews

5
4
3
2
1
Orchard Valley Health and Rehabilitation Nursing Home in Hendersonville, NC — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (28 vs median 4.0)

Bottom 25% in NC · Below recommended RN staffing · Worst in ASCENT HEALTHCARE MANAGEMENT chain · $16,452 in fines

Source: Medicare data

What this means for your family

The facility has received significant praise recently for its therapy team and clean environment, suggesting a positive shift in daily operations. However, because of serious reports regarding missed medications and communication barriers, we strongly advise you to visit in person during off-hours to observe staff responsiveness and ask specifically how they track and verify medication administration.

Google Reviews

Google Reviews

25 reviews on Google
Orchard Valley Health and Rehabilitation receives highly polarized feedback, with recent reviews praising a dedicated therapy team and a clean, welcoming environment. However, long-term concerns persist regarding medication management, communication responsiveness, and inconsistent care quality. Families should be aware that while many recent visitors report a positive atmosphere, some experiences highlight significant lapses in basic operational reliability.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean9.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated and passionate therapy team
  • Clean, odor-free facility environment
  • Friendly and welcoming front-desk staff
  • Active engagement and seasonal facility decorating

Concerns

  • Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
  • Inconsistent medication management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02014(1)5.02016(1)5.02017(1)1.02018(2)3.02024(2)4.52025(15)4.42026(7)

Distribution · 29 analyzed

5
22
4
0
3
0
2
0
1
7

How They Respond to Reviews

4%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure a resident's progress is consistent throughout the day?
  • 2Given that communication is so vital for families, what is the best way to receive regular updates on my loved one's condition, and who is our primary point of contact for non-emergency questions?
  • 3Since managing medications accurately is a top priority for us, could you walk me through the specific safety protocols and double-check systems you have in place to ensure residents receive the right doses at the right times?
  • 4I love how festive the facility looks with the seasonal decorations; what are some of the most popular daily activities or social programs that residents here look forward to the most?
  • 5With the current CMS staffing ratings, how does the facility ensure that residents receive timely assistance when they use their call lights, especially during evening or weekend shifts?
  • 6How does your team handle medical emergencies or sudden changes in health status, and at what point would a family member be notified of a change in care plan?

Personalized based on this facility's data


Key Review Excerpts

The hallways don’t smell like most nursing homes and I always see a house keeper available for room clean ups or spills.

Visitor · 2025★★★★★

Orchard Valley has been an unexpected Gem. The staff are positive and attentive. There has been excellent communication with all staff, nursing, therapy and social work.

Care manager · 2026★★★★★

Can't ever get anyone on the phone. Miss giving out medicine several times a week. A very sad place to have to live there.

Family member · 2025☆☆☆☆
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.12hrs
76%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

10

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility36.3%
Worse than Avg
Here
36.3%
US
19.5%
NC
21.5%
Henderson
26.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
15.4%
NC
14.1%
Henderson
13.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
15.3%
NC
20.2%
Henderson
19.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
14.4%
NC
16.4%
Henderson
15.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
12.1%
NC
5.4%
Henderson
5.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
19.4%
NC
21.0%
Henderson
21.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility61.0%
Worse than Avg
Here
61.0%
US
81.8%
NC
80.1%
Henderson
85.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.3%
Worse than Avg
Here
71.3%
US
79.7%
NC
78.1%
Henderson
86.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.5%
Worse than Avg
Here
3.5%
US
1.6%
NC
1.5%
Henderson
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Well above state avg (5.6)
31 complaint-triggered
$16,452 in fines

Families filed multiple reports triggering 29 deficiencies including a serious abuse protection violation. The facility shows recurring problems with medication management, nutrition and dietary services, and care planning that persist across multiple surveys from 2022 to 2024. While most issues have correction dates, the pattern of repeated violations in core care areas suggests ongoing quality concerns that families should carefully evaluate.

Feb 20, 2026Routine
5
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Feb 20, 2026Complaint
2
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jul 24, 2025Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

Dec 6, 2024Complaint
21
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0914Minimal · PatternCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

Dec 6, 2024Routine
20
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0352Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0680Minimal · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

Jun 21, 2024Complaint
3
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0850Minimal · WidespreadCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

Federal Penalties

Fine

Jun 21, 2024

$16,452

Ownership & Operations

Who Operates This Facility

Owner / Operator

Orchard Valley Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Ascent Healthcare Management

Chain Size

6 facilities nationwide

Chain avg rating: 2.0/5 · Rank 4 of 6 (Worst)

Ownership & Management

Key personnel

Friedman, YisroelOfficer / DirectorFord, AlbertManagerHardin, SteveManagerFord, AlbertAdp of the SnfHardin, SteveAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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