Heritage Hills Senior Living
Families consistently rate this highly — reviewers highlight warm and attentive staff. Schedule a visit to confirm the fit.
based on 29 Google reviews
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What this means for your family
This facility is an excellent choice if you value a personalized, home-like environment and a staff that truly knows the residents' names. However, if you are sensitive to property upkeep, you should specifically ask about the current timeline for facility repairs and maintenance.
Google Reviews
Google Reviews
29 reviews on Google“Heritage Hills is highly regarded for its friendly, dedicated staff and its unique offering of private, individual homes alongside a specialized memory care unit. While many families praise the welcoming atmosphere and the quality of the community, some residents have noted concerns regarding property maintenance and the need for more frequent repairs.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive staff
- Diverse housing options including private homes
- Specialized, high-ratio memory care
- Engaging community activities
Concerns
- Property maintenance and repair delays (mentioned by 2 reviewers)
- Inconsistency in memory care hygiene and activity scheduling
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community online; how does that same level of attentiveness translate to the daily care of the residents?
- 2With the variety of housing options available, could you show us how the private home-style layouts differ from the other living spaces?
- 3We'd love to hear more about the daily activity calendar and how you ensure residents stay engaged with the community throughout the week.
- 4For residents needing extra support, how do you manage the specialized care and scheduling within the memory care wing?
- 5Could you tell us about your current process for facility upkeep and how you handle any necessary maintenance or repairs?
- 6What is the protocol for handling medical emergencies or unexpected health changes during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff--everyone from Eric who facilitated the decision to Rhonda, the resident manager, to Tamara, the activities director, to Autumn in housekeeping, and all the other caregivers--made and continue to make Mom comfortable, happy, and at home.”
“This is the best facility in the Hendersonville and Asheville area dedicated solely to the various forms of dementia (vs a misc medical patients mix).”
“My parents really enjoyed living here. They were able to make their house their own, & keep their dog. They took used & took part in many of the amenities & activities that were offered.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jan 14, 2025Follow-up
The facility failed to maintain matching therapeutic diet menus for residents with physician-ordered diets. Specifically, during a kitchen observation, no therapeutic diet menus were available for staff reference, and residents were observed being served foods that did not align with their documented dietary needs, such as uncut meats for a resident ordered finger foods.
Jan 14, 2025Follow-up
The facility failed to provide a matching therapeutic diet menu for staff guidance. While a list of resident diets was posted, there were no specific therapeutic diet menus available for dietary staff to reference when preparing meals.
The facility failed to ensure therapeutic diets were served as ordered by physicians. Specifically, a resident requiring a minced and moist level 5 diet was served large pieces of meat, and a resident requiring finger foods was served an uncut chicken breast.
Oct 25, 2022Follow-up
The facility failed to maintain matching therapeutic diet menus for all physician-ordered therapeutic diets to guide food service staff. During an inspection, it was observed that no therapeutic menus were available in the kitchen for reference, despite residents having documented needs for pureed, gluten-free, and small portion diets.
Oct 25, 2022Follow-up
The facility failed to maintain matching therapeutic diet menus for all physician-ordered therapeutic diets to guide food service staff. Specifically, three sampled residents with orders for pureed, gluten-free, and small portion diets did not have corresponding therapeutic menus available for reference in the kitchen.
Jun 18, 2019Follow-up
The facility failed to ensure one of three sampled residents had an updated annual FL-2 medical examination. Specifically, Resident #2's most recent examination was dated 04/06/18, and no current FL-2 was available for review despite the resident being admitted in 2017.
The document indicates a deficiency regarding the assurance that medication preparation and administration are in accordance with orders by a licensed prescribing practitioner, though the specific finding details are truncated in the provided text.
Jun 18, 2019Follow-up
The facility failed to ensure one of three sampled residents had an updated annual FL-2 medical examination. A review of Resident #2's record showed no current FL-2 was available for review despite the resident being admitted in 2017.
The facility failed to administer medications as ordered by a physician for one of three sampled residents regarding potassium and vitamin B12 supplements. Specifically, vitamin B12 was not available for administration and was missed for 8 out of 14 opportunities, and potassium chloride was not properly managed.
Mar 1, 2018Other
The facility failed to ensure Special Care Unit (SCU) residents were served eight ounces of milk at least twice a day. Observations and record reviews showed that the facility's regular menu did not include required milk servings, and multiple residents were not provided milk during lunch and breakfast services.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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