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Nursing HomeMedicaid

The Greens at Hendersonville

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1870 Pisgah Drive, Hendersonville, NC 28791120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 31 Google reviews

5
4
3
2
1
The Greens at Hendersonville Nursing Home in Hendersonville, NC — Street View
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What this means for your family

This facility has a dedicated memory care team that many families appreciate, but there are recurring, serious reports of hygiene neglect and poor communication regarding patient safety. When touring, ask specifically about the nurse-to-patient ratio on weekends and request a detailed explanation of their fall prevention protocols for dementia patients.

Google Reviews

Google Reviews

31 reviews on Google
The Greens at Hendersonville receives polarized feedback, with many praising individual staff members for their compassion while others report serious concerns regarding neglect and inadequate care. Families should be aware of recurring reports of hygiene issues, such as residents being left in soiled briefs, and potential safety risks like falls and poor communication regarding medical history. While some families highlight a positive experience in memory care, others describe a facility struggling with staffing levels and basic patient needs.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0ActivitiesN/AMedsN/AMemory7.0Comms3.0ValueN/A

Strengths

  • Compassionate and friendly nursing/CNA staff
  • Effective physical therapy and rehab services
  • Dedicated memory care support for families
  • Clean and well-maintained facility environment

Concerns

  • Neglect and hygiene issues (e.g., residents left in soiled briefs) (mentioned by 3 reviewers)
  • Understaffing leading to slow response times (mentioned by 2 reviewers)
  • Poor communication regarding medical history and patient safety (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.32022(3)4.62023(15)3.52024(12)3.72025(3)4.02026(1)

Distribution · 34 analyzed

5
21
4
3
3
1
2
1
1
8

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to family feedback online; how do you use that input to improve the daily experience for residents?
  • 2With the current staffing levels, what is your protocol for ensuring residents receive timely assistance with hygiene and personal care needs?
  • 3Could you walk me through your process for updating families on changes in a resident's medical status or safety concerns to ensure we are always in the loop?
  • 4Since physical therapy and rehab are noted as strengths here, how do you integrate those services into the daily routine for residents who need extra support?
  • 5What steps are being taken to enhance the dining experience and variety of meal options for residents?
  • 6How does your team handle communication during medical emergencies to ensure family members are notified promptly and accurately?

Personalized based on this facility's data


Key Review Excerpts

The CNA’s and staff were great with my mother. I broughr a little cooler with Boost, and other drinks she likes. I was told I couldn’t leave it, that they needs to have a rider for the Boost.

Memory care family member · 2024★★★☆☆

My dad was transferred here after breaking his hip. He has dementia which was in his chart and I personally went to the facility and explained what kind of care he would require. They expressed understanding, but within less than 24 hours I got a call that he had fallen.

Rehab patient's family · 2025☆☆☆☆

After 1.5 years of being their caregiver, and out of exhaustion, I needed to find a place where my parents could be together and have focused care for their dementia... We were able to secure a room for them at The Greens at Hendersonville where they wouldn't be separated.

Memory care family member · 2024★★★★★
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.90hrs
OK
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.3%
NC
20.2%
Henderson
19.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
NC
5.4%
Henderson
6.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.9%
Better than Avg
Here
17.9%
US
19.5%
NC
21.5%
Henderson
27.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
14.4%
NC
16.4%
Henderson
15.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
15.4%
NC
14.1%
Henderson
14.2%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.0%
Worse than Avg
Here
9.0%
US
3.2%
NC
3.5%
Henderson
4.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.6%
Worse than Avg
Here
53.6%
US
81.8%
NC
80.1%
Henderson
86.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility65.2%
Worse than Avg
Here
65.2%
US
79.7%
NC
78.1%
Henderson
87.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
NC
1.5%
Henderson
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
4penalties
Well below state avg (5.6)
18 complaint-triggered
$106,208 in fines

Families filed complaints leading to 14 deficiencies, including recent concerns about abuse prevention and physical restraint policies. The facility shows recurring issues with resident care planning, abuse and neglect protections, and nutrition services spanning multiple surveys from 2023 to 2025. While most violations appear corrected, the pattern of complaint-driven findings and repeated deficiencies in core care areas suggests ongoing quality concerns that warrant careful evaluation during your visit.

Jan 16, 2026Routine
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Feb 5, 2025Complaint
3
0604Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0607Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 1, 2024Complaint
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Nov 1, 2024Routine
10
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 21, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 25, 2024Complaint
8
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Federal Penalties

Fine

Feb 5, 2025

$16,985

Fine

Apr 25, 2024

$84,748

Payment Denial

Apr 25, 2024

47-day denial

Fine

Aug 4, 2023

$4,475

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Greens at Hendersonville

Organization Type

for profit

Chain Affiliation

Chain Name

Cch Healthcare

Chain Size

32 facilities nationwide

Chain avg rating: 2.5/5 · Rank 8 of 32

Ownership & Management

Owners

Bync Holdings LLC

Owner · Organization

100%

Capital Holdings Trust

Owner (parent company) · Organization

47%

Starlight Healthcare LLC

Owner (parent company) · Organization

50%

Key personnel

Shogren, PaulW-2 Managing EmployeeJeremias, BaruchOfficer / DirectorStern, JacobOfficer / DirectorStern, JacobOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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