A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 32 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
The Greens at Hendersonville has a middle-range Medicare overall rating. Strengths include compassionate and friendly nursing/cna staff. Some reviewers note concerns about neglect and hygiene issues (e.g., residents left in soiled briefs) (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Greens at Hendersonville receives polarized feedback, with many praising individual staff members for their compassion while others report serious concerns regarding neglect and inadequate care. Families should be aware of recurring reports of hygiene issues, such as residents being left in soiled briefs, and potential safety risks like falls and poor communication regarding medical history. While some families highlight a positive experience in memory care, others describe a facility struggling with staffing levels and basic patient needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 35 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The CNA’s and staff were great with my mother. I broughr a little cooler with Boost, and other drinks she likes. I was told I couldn’t leave it, that they needs to have a rider for the Boost.”
“My dad was transferred here after breaking his hip. He has dementia which was in his chart and I personally went to the facility and explained what kind of care he would require. They expressed understanding, but within less than 24 hours I got a call that he had fallen.”
“The food that is served to the residents here is absolutely horrible, often inedible. I know, I've tasted some the food on my husband's tray. However, I would give more than 5 stars for the nurses, CNAs and Physical Therapists at this facility.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints leading to 14 deficiencies, including recent concerns about abuse prevention and physical restraint policies. The facility shows recurring issues with resident care planning, abuse and neglect protections, and nutrition services spanning multiple surveys from 2023 to 2025. While most violations appear corrected, the pattern of complaint-driven findings and repeated deficiencies in core care areas suggests ongoing quality concerns that warrant careful evaluation during your visit.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Feb 5, 2025
$16,985
Fine
Apr 25, 2024
$84,748
Payment Denial
Apr 25, 2024
47-day denial
Fine
Aug 4, 2023
$4,475
The Greens at Hendersonville
for profit
Cch Healthcare
33 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 32
Owners
Bync Holdings LLC
Owner · Organization
Starlight Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
32 reviews from families & visitors
Official Website
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