The Greens at Hendersonville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews

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What this means for your family
This facility has a dedicated memory care team that many families appreciate, but there are recurring, serious reports of hygiene neglect and poor communication regarding patient safety. When touring, ask specifically about the nurse-to-patient ratio on weekends and request a detailed explanation of their fall prevention protocols for dementia patients.
Google Reviews
Google Reviews
31 reviews on Google“The Greens at Hendersonville receives polarized feedback, with many praising individual staff members for their compassion while others report serious concerns regarding neglect and inadequate care. Families should be aware of recurring reports of hygiene issues, such as residents being left in soiled briefs, and potential safety risks like falls and poor communication regarding medical history. While some families highlight a positive experience in memory care, others describe a facility struggling with staffing levels and basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing/CNA staff
- Effective physical therapy and rehab services
- Dedicated memory care support for families
- Clean and well-maintained facility environment
Concerns
- Neglect and hygiene issues (e.g., residents left in soiled briefs) (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Poor communication regarding medical history and patient safety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how do you use that input to improve the daily experience for residents?
- 2With the current staffing levels, what is your protocol for ensuring residents receive timely assistance with hygiene and personal care needs?
- 3Could you walk me through your process for updating families on changes in a resident's medical status or safety concerns to ensure we are always in the loop?
- 4Since physical therapy and rehab are noted as strengths here, how do you integrate those services into the daily routine for residents who need extra support?
- 5What steps are being taken to enhance the dining experience and variety of meal options for residents?
- 6How does your team handle communication during medical emergencies to ensure family members are notified promptly and accurately?
Personalized based on this facility's data
Key Review Excerpts
“The CNA’s and staff were great with my mother. I broughr a little cooler with Boost, and other drinks she likes. I was told I couldn’t leave it, that they needs to have a rider for the Boost.”
“My dad was transferred here after breaking his hip. He has dementia which was in his chart and I personally went to the facility and explained what kind of care he would require. They expressed understanding, but within less than 24 hours I got a call that he had fallen.”
“After 1.5 years of being their caregiver, and out of exhaustion, I needed to find a place where my parents could be together and have focused care for their dementia... We were able to secure a room for them at The Greens at Hendersonville where they wouldn't be separated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to 14 deficiencies, including recent concerns about abuse prevention and physical restraint policies. The facility shows recurring issues with resident care planning, abuse and neglect protections, and nutrition services spanning multiple surveys from 2023 to 2025. While most violations appear corrected, the pattern of complaint-driven findings and repeated deficiencies in core care areas suggests ongoing quality concerns that warrant careful evaluation during your visit.
Jan 16, 2026Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Feb 5, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 1, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 1, 2024Routine10
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 25, 2024Complaint8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Feb 5, 2025
$16,985
Fine
Apr 25, 2024
$84,748
Payment Denial
Apr 25, 2024
47-day denial
Fine
Aug 4, 2023
$4,475
Ownership & Operations
Who Operates This Facility
The Greens at Hendersonville
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 32
Ownership & Management
Owners
Bync Holdings LLC
Owner · Organization
Capital Holdings Trust
Owner (parent company) · Organization
Starlight Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit greenshendersonville.com
Medicare data downloads
Original nursing home datasets
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