See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Optalis Health & Rehabilitation at Kent-Crossing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2320 E Beltline Se, East Beltline · Grand Rapids, MI 49546182 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 87 Google reviews

5
4
3
2
1
Optalis Health & Rehabilitation at Kent-Crossing Nursing Home in Grand Rapids, MI — Street View
Street View

Watch Optalis Health & Rehabilitation at Kent-Crossing

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (22 vs median 8.0)

Bottom 25% in MI · Below recommended RN staffing · Worst in OPTALIS HEALTH & REHABILITATION chain · No penalties on record

Source: Medicare data

What this means for your family

This facility's therapy department is highly regarded for helping patients regain independence, but the inconsistent quality of nursing care is a major red flag. If you choose this facility, you must be prepared to be a constant, daily advocate for your loved one to ensure basic hygiene and call-light responsiveness are maintained.

Google Reviews

Google Reviews

87 reviews on Google
Optalis Health & Rehabilitation at Kent-Crossing receives highly polarized feedback, with many reviewers praising the therapy department and specific staff members, while others report severe neglect and poor communication. Families frequently express concerns regarding hygiene, slow response times to call lights, and inconsistent staffing levels. While some visitors find the facility clean and engaging, others describe a distressing environment that requires constant family advocacy.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean4.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Engaging and creative activities department
  • Professional and helpful business office staff
  • Recent facility renovations

Concerns

  • Neglect and poor hygiene (e.g., failure to change soiled linens/diapers, lack of showers) (mentioned by 5 reviewers)
  • Slow or non-existent response to call lights (mentioned by 3 reviewers)
  • High staff turnover and inconsistent care quality (mentioned by 3 reviewers)
  • Staff observed using cell phones instead of attending to residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.72022(6)4.42023(49)2.32024(9)4.12025(14)3.62026(11)

Distribution · 89 analyzed

5
58
4
6
3
2
2
0
1
23
25 reviews posted between Apr 13, 2023Apr 15, 2023 · 21 were 5-star
11 reviews posted between Apr 18, 2023Apr 21, 2023 · 10 were 5-star

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has had some recent renovations; could you show me some of the updated living spaces?
  • 2We've heard great things about your therapy and activities teams; what kind of creative daily programs do you have planned for residents?
  • 3How do you ensure that call lights are answered promptly and that residents' immediate needs, like hygiene and linen changes, are attended to right away?
  • 4Could you explain your process for medication management and how you ensure there are no errors in administration?
  • 5With the recent inspections, what specific steps has the leadership team taken to improve communication with families and address staffing consistency?
  • 6What is the protocol for handling medical emergencies after hours, and how is the nursing staff notified?

Personalized based on this facility's data


Key Review Excerpts

The PT, OT and Speech therapists all do a great job as well. The facility social worker and nursing staff are professional, caring and efficient at their jobs.

Long-term resident's family · 2023★★★☆☆

My mother has been a resident at this facility for some time now and I have been shocked and disappointed by the level of care she has received. As a family, we make regular visits to see her and every time we are there, we witness something that leaves us feeling frustrated and concerned.

Long-term resident's family · 2024☆☆☆☆

I urge you to think twice before bringing your loved one here, unless you are prepared to be their constant advocate.

Long-term resident's family · 2024☆☆☆☆
Source: 87 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.74hrs
91%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
72%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

3

measures

Mixed Results

6

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
19.5%
MI
19.5%
Kent
16.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
14.4%
MI
11.2%
Kent
15.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
93.4%
MI
95.2%
Kent
94.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.1%
Mixed vs Avgs
Here
8.1%
US
12.1%
MI
4.2%
Kent
12.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
95.5%
MI
95.0%
Kent
96.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.2%
Worse than Avg
Here
17.2%
US
15.3%
MI
13.1%
Kent
16.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.4%
Better than Avg
Here
91.4%
US
81.8%
MI
83.0%
Kent
84.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.2%
Mixed vs Avgs
Here
79.2%
US
79.7%
MI
79.5%
Kent
78.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Mixed vs Avgs
Here
1.8%
US
1.6%
MI
1.2%
Kent
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

35deficiencies
Well above state avg (9.8)
44 complaint-triggered

Families have filed numerous complaint reports spanning recent years, with 26 complaint-triggered deficiencies indicating ongoing concerns about resident treatment and safety. The facility shows recurring problems with quality of care, resident rights protection, and safety hazards that repeat across multiple surveys despite correction efforts. Key issues include inadequate nursing care, medication errors, infection control failures, and building safety violations including fire safety and emergency preparedness problems.

Mar 19, 2026Complaint
13
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Aug 7, 2025Complaint
6
0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 29, 2025Routine
19
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0680Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

Jan 29, 2025Complaint
3
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 24, 2024Complaint
3
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 11, 2024Complaint
3
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Optalis Health & Rehabilitation at Kent-Crossing

Organization Type

for profit

Chain Affiliation

Chain Name

Optalis Health & Rehabilitation

Chain Size

37 facilities nationwide

Chain avg rating: 2.5/5 · Rank 36 of 37 (Worst)

Ownership & Management

Owners

Om Holdco 7 LLC

Owner · Organization

Pinal R. Patel 2020 Irrevocable Family Trust Uad 10-6-2020

Owner · Organization

Key personnel

Patel, RajanManaging Control - Governing BodyPatel, RajanOfficer / DirectorOptum Management Solutions. INCManagerLink, EricManagerMiller-Gill, DeshoniqueManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call