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Nursing HomeMedicaid

Holland Home - Raybrook Manor

Strong Medicare quality ratings; families often praise positive long-term resident experience. Still worth an in-person visit.

2121 Raybrook Se, East Beltline · Grand Rapids, MI 49546101 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 11 Google reviews

5
4
3
2
1
Holland Home - Raybrook Manor Nursing Home in Grand Rapids, MI — Street View
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What this means for your family

While some residents have reported positive experiences in the past, the most recent feedback is deeply concerning regarding staff oversight and safety. Families should conduct a thorough, unannounced tour and ask specific questions about staff vetting and incident reporting protocols before making a decision.

Google Reviews

Google Reviews

11 reviews on Google
Holland Home - Raybrook Manor receives polarized feedback, ranging from high praise for the living environment to severe allegations regarding staff conduct and oversight. While some residents and family members report a positive experience, recent concerns highlight significant issues regarding accountability and the quality of care provided.

Quality Themes

Tap a score for details
FoodN/AStaff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Positive long-term resident experience
  • Welcoming atmosphere for residents
  • Strong overall reputation in earlier years

Concerns

  • Lack of staff accountability and oversight

Rating Trends

Tap a year to see what changed

2345.02016(1)5.02017(2)5.02022(2)4.42024(5)1.02025(2)5.02026(3)

Distribution · 15 analyzed

5
12
4
0
3
0
2
1
1
2

How They Respond to Reviews

36%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the high staffing rating, how does your team ensure consistent oversight and accountability for individual care plans throughout the day?
  • 2I noticed the facility has had some recent state-level findings; what specific steps are you taking to address those areas and improve the inspection outcomes?
  • 3With a capacity of 101 residents, how do you foster a sense of community and ensure that each resident receives personalized attention?
  • 4I appreciate that the leadership team actively engages with feedback online; how do you incorporate that kind of family input into your daily operations?
  • 5What does a typical day look like for residents here, and how do you encourage participation in activities to keep everyone socially connected?
  • 6In the event of a medical emergency, what is your specific protocol for coordinating care and communicating with family members?

Personalized based on this facility's data


Key Review Excerpts

Worst place to leave your loved ones no one takes care of the people and they don't care when people are breaking the law they will continue to employ them and let them continue to do wrong

Family member · 2025☆☆☆☆

Lived here past 9 months. Love it

Long-term resident · 2022★★★★★

Excellent choice for loved ones when long term care is needed.

Family member · 2017★★★★★
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
4.71hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
14.4%
MI
11.2%
Kent
13.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
12.1%
MI
4.2%
Kent
10.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
15.3%
MI
13.1%
Kent
14.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MI
95.2%
Kent
94.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.5%
Better than Avg
Here
15.5%
US
19.5%
MI
19.5%
Kent
16.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
15.5%
MI
15.0%
Kent
15.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
79.8%
MI
79.5%
Kent
79.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
81.8%
MI
83.0%
Kent
84.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
MI
1.2%
Kent
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (9.8)
6 complaint-triggered

This facility has significant recurring safety issues, with families filing six complaints about resident protection failures and medication management problems. The facility repeatedly struggles with accident prevention, fire safety, and abuse protection across multiple surveys, though all deficiencies show correction dates. Given the pattern of serious safety concerns and family complaints about resident care, families should carefully evaluate whether this facility can consistently maintain safe conditions.

Dec 23, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 5, 2025Routine
10
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0583Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 26, 2024Routine
12
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0726Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jan 26, 2024Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 29, 2023Complaint
3
0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 11, 2023Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0751Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Federal Penalties

Payment Denial

Feb 5, 2025

10-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Holland Home - Raybrook Manor

Organization Type

nonprofit

Ownership & Management

Owners

Christian Living Services

Owner · Organization

100%

Key personnel

Demaagd, ScottOfficer / DirectorHidalgo, CarlosOfficer / DirectorJohnson, MarkOfficer / DirectorKnibbe, DavidOfficer / DirectorMalburg, GaryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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