Maplewood Neurobehavioral Program

Strengths

• Highly skilled physical and occupational therapists
• Effective rehabilitation and recovery outcomes
• Well-maintained facility environment
• Comprehensive therapy programs

Concerns

• Neglect and failure to perform required patient checks (mentioned by 3 reviewers)
• Unprofessional or disrespectful staff behavior toward residents (mentioned by 3 reviewers)
• Poor communication and administrative issues regarding billing or discharge (mentioned by 2 reviewers)

How They Respond to Reviews

This facility rarely responds to reviews.

Questions for Your Tour

• 1Given your specialized focus on neurobehavioral care, what specific protocols do you have in place to ensure consistent, hourly monitoring and resident safety throughout the night?
• 2How do you foster a culture of respect and empathy among your staff to ensure that every interaction with residents remains dignified and supportive?
• 3Could you walk me through your process for keeping families updated on their loved one's progress, and who should we contact if we have questions about billing or administrative changes?
• 4Since therapy is a core strength here, how are the physical and occupational therapy sessions integrated into the residents' daily routines and social activities?
• 5What steps are taken to ensure that communication between the clinical team and family members is proactive, especially regarding changes in a resident's care plan or health status?
• 6In the event of a medical emergency or a sudden change in a resident's condition, what is the immediate chain of communication to ensure family members are notified promptly?

Personalized based on this facility's data