Optalis Health and Rehabilitation of Sterling Heig
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 858 Google reviews
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What this means for your family
This facility has a strong reputation for physical therapy and concierge support, which can make for a positive rehab experience. However, the recurring, serious reports of slow response times and hygiene neglect are significant red flags. If you choose this facility, we strongly recommend having a family member present frequently to advocate for your loved one's basic needs.
Google Reviews
Google Reviews
858 reviews on Google“Optalis Health and Rehabilitation of Sterling Heights receives highly polarized feedback, with many praising the therapy team and concierge staff while others report severe concerns regarding patient neglect and safety. While many residents and families report successful rehabilitation and kind individual staff members, there is a recurring pattern of complaints regarding slow response times for call lights, poor food quality, and inconsistent nursing care. Families should be aware that while some experiences are described as excellent, multiple reviewers have raised critical alarms about the facility's ability to provide timely medical intervention.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and encouraging physical/occupational therapy teams
- Welcoming and helpful concierge staff
- Clean and well-maintained facility environment
- Compassionate individual nurses and aides
Concerns
- Slow or non-existent response to call lights (mentioned by 12 reviewers)
- Poor food quality, cold meals, and lack of dietary adherence (mentioned by 18 reviewers)
- Understaffing leading to neglect of basic hygiene (bathing, changing briefs) (mentioned by 10 reviewers)
- Medication management errors or lack of verification (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 233 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams; could you tell us more about how the physical and occupational therapists work with residents to help them regain independence?
- 2Since we want to ensure our loved one stays comfortable and well-nourished, how does the kitchen manage specific dietary needs and ensure meals are served at the right temperature?
- 3How does the nursing team manage call lights during busy shifts to ensure that residents receive timely assistance with their needs?
- 4What specific protocols are in place to ensure medication management is accurate and that every dose is double-verified by the staff?
- 5How do you ensure that daily personal care, such as bathing and hygiene, is consistently attended to even during high-census periods?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff provided the pain medication which was authorized whenever asked for. The aides also helped in a kind manner when changing the briefs and helping when getting used to using the toilet.”
“The concierge Keisha is amazing she is very helpful what ever I need she does for my mom she goes up and beyond for my family she always comes in my moms room and checks on my mom if she needs anything.”
“My mother sat in the wheelchair in pain for several hours in spite of her and her roommate yelling for help. My mother cried herself to sleep that night. Disgusting “care” here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Over half of deficiencies were triggered by family complaints, indicating ongoing concerns about resident care. The facility has persistent problems with food safety and meal service, pressure sore prevention and wound care, and medication management across multiple surveys. While all violations show correction dates, the recurring nature of complaints in core care areas suggests families should carefully evaluate whether quality improvements are sustained before choosing this facility.
Jan 21, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Aug 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 25, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 25, 2025Complaint12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Apr 7, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 13, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Oct 17, 2023
$4,233
Ownership & Operations
Who Operates This Facility
Optalis Health and Rehabilitation of Sterling Heig
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 9 of 37
Ownership & Management
Owners
Om Holdco 5 LLC
Owner · Organization
Optalis Lp Investors 5 LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
858 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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