Medilodge of Sterling Heights
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 234 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (54%)
Below average in MI · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While the facility has a dedicated therapy team and some highly regarded social workers, the recurring reports of severe neglect, unsanitary conditions, and slow response times are critical red flags. If you are considering this facility, you must be prepared to be present daily to advocate for your loved one's basic needs, as multiple families report that care quality drops significantly without constant oversight.
Google Reviews
Google Reviews
234 reviews on Google“Medilodge of Sterling Heights receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and unresponsive management. While some reviewers praise specific staff members and the rehabilitation therapy team, these positive experiences are frequently overshadowed by reports of unsanitary conditions, slow call-light response times, and communication failures regarding medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehabilitation and therapy team
- Select compassionate nursing and social work staff
- Active and engaging activities department
Concerns
- Severe neglect and slow response to call lights (mentioned by 28 reviewers)
- Unsanitary facility conditions (urine odors, pests, sewage issues) (mentioned by 14 reviewers)
- Poor communication with families during medical emergencies (mentioned by 11 reviewers)
- High staff turnover and unprofessional behavior (mentioned by 9 reviewers)
- Inadequate food quality and nutrition (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active activities department; could you walk me through the current weekly schedule and how you encourage residents to participate?
- 2Given the importance of timely assistance, what is your current protocol for responding to call lights, and how do you monitor response times to ensure residents aren't waiting too long?
- 3We understand that maintaining a clean environment is a top priority; what is your daily cleaning schedule, and how do you handle deep cleaning or pest control maintenance?
- 4Communication is very important to our family; what is your standard procedure for updating family members when there is a change in a resident's health status or a medical emergency?
- 5I see that you are active in responding to feedback online; how does that feedback loop influence the changes or improvements you make to the facility's daily operations?
- 6How do you ensure that the dietary needs and preferences of residents are consistently met, and what steps do you take to improve food quality based on resident input?
Personalized based on this facility's data
Key Review Excerpts
“My dad stayed here in Spring 2025 for several weeks. He kept declining and I spoke with staff and management. I had this intuition that something wasn't right... They waited until it was too late and he ended up transferring to the hospital in septic and cardiogenic shock.”
“The physical therapy department people are awesome and I mean awesome. If I'm not there with my sister to see that she gets looked after and not chocking because of the flem in her trak tube I don't know what I would do, help doesn't come when you put the call light on.”
“This review is specifically regarding social worker Deidra Marshall and not Medilodge itself. I had a lot of concerns about my brothers care/health when he was a resident there. Deidra took the time to listen and address any issues we had.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 101 deficiencies across 17 surveys, with families filing complaints that triggered 43 of these violations. The most frequent problems involve daily care assistance, medication management, and environmental cleanliness/safety issues. While the facility reports correcting deficiencies, issues persist across multiple years in the same care areas, suggesting ongoing quality challenges that families should carefully evaluate before making a placement decision.
Dec 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jun 30, 2025Complaint1
Environmental Deficiencies
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Apr 14, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 12, 2025Routine13
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Mar 12, 2025Complaint6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Medilodge of Sterling Heights
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 35 of 50
Ownership & Management
Owners
Fifteeninone Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
234 reviews from families & visitors
Official Website
Visit medilodgeofsterlingheights.com
Medicare data downloads
Original nursing home datasets
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