Mission Point Nursing & Physical Rehabilitation Ce
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 96 Google reviews
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What this means for your family
This facility has a highly regarded therapy team that has helped many patients regain mobility, making it a potential option for short-term rehab. However, the recurring, serious complaints regarding communication, call-light response times, and facility hygiene are significant red flags; families should conduct an in-person tour and ask specifically how they ensure 24/7 responsiveness.
Google Reviews
Google Reviews
96 reviews on Google“Mission Point Nursing & Physical Rehabilitation Ce receives highly polarized feedback, with many families praising the dedicated therapy team and specific management staff for their compassion and responsiveness. However, a significant number of reviewers report severe concerns regarding neglect, poor communication, and facility cleanliness, suggesting inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate management and administrative leadership
- Engaging activities department
- Friendly and attentive frontline staff
Concerns
- Difficulty reaching staff by phone or getting calls returned (mentioned by 12 reviewers)
- Reports of neglect, poor hygiene, and lack of basic care (mentioned by 9 reviewers)
- Facility is old, run-down, and has cleanliness issues (smells) (mentioned by 6 reviewers)
- Understaffing leading to slow response times for call lights (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your activities department; could you tell us more about the types of social events or outings available for residents?
- 2How does the management team ensure that communication remains consistent and timely between the nursing staff and family members?
- 3With the focus on rehabilitation here, how do you coordinate the physical and occupational therapy sessions with a resident's daily routine?
- 4What specific protocols are in place to ensure the facility remains clean, fresh-smelling, and well-maintained for the residents?
- 5How do you manage medication administration and ensure that all medical needs are addressed promptly, even during busy shifts?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The therapist that worked with me, enabled me to walk again. The e-stim that I received to my right arm was very effective.”
“The facility is very homey and welcoming. The therapy team is fantastic and very caring.”
“Voice mail disabled. Need I say more? So tired of trying to call nurses station, or anyone else for that matter and getting this. Or it just rings and rings and rings.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints triggering 25 deficiencies, including serious issues like resident abuse and neglect protection. The facility shows recurring problems with care planning, medication management, and safety measures across multiple surveys. While all deficiencies report correction dates, the pattern of repeated violations in core care areas, particularly those prompting family complaints, suggests ongoing quality concerns families should investigate thoroughly before choosing this facility.
Dec 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 4, 2025Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jun 4, 2025Complaint9
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Apr 10, 2025Complaint1
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Aug 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 25, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Mission Point Nursing & Physical Rehabilitation Ce
for profit
Chain Affiliation
Mission Point Healthcare Services
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 12 of 21
Ownership & Management
Owners
Mission Point Metro Holding LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit certushc.com
Medicare data downloads
Original nursing home datasets
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