Optalis Health and Rehabilitation of Dearborn Heig
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 232 Google reviews
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What this means for your family
This facility features an exceptional therapy department and a very welcoming concierge team that can make the transition easier. However, families must be vigilant regarding nursing responsiveness; we strongly recommend visiting during evening or weekend hours to observe staffing levels and response times firsthand before committing.
Google Reviews
Google Reviews
232 reviews on Google“Optalis Health and Rehabilitation of Dearborn Heights receives highly polarized feedback, with many families praising the facility's cleanliness, concierge services, and physical therapy team. However, a significant number of reviewers report serious concerns regarding neglect, slow response times for call lights, and poor communication from nursing staff. Prospective families should weigh the positive experiences of rehab patients against the recurring reports of staffing shortages and inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised physical and occupational therapy team
- Welcoming and professional concierge staff
- Clean and well-maintained facility environment
- Strong admissions and administrative support
Concerns
- Slow or non-existent response to call lights and patient needs (mentioned by 12 reviewers)
- Poor communication and lack of transparency from nursing staff (mentioned by 9 reviewers)
- Understaffing, particularly during night shifts (mentioned by 6 reviewers)
- Inconsistent or poor quality of food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I understand the therapy team is highly regarded here; how do you integrate their rehabilitation programs with the daily nursing care to ensure a smooth recovery process?
- 2With some families noting challenges in getting timely assistance, could you walk me through your current process for monitoring and responding to call lights, especially during the evening and night shifts?
- 3Communication is so important to us; what is the standard protocol for keeping family members updated on changes in a loved one's health or medication adjustments?
- 4I noticed the facility has a 3-star staffing rating; how do you manage shift handoffs to ensure that residents receive consistent care and attention throughout the 24-hour cycle?
- 5We’ve heard great things about the concierge team, but could you tell me more about the social activities and dining options available to help residents feel more at home?
- 6Given the recent health inspection results, what specific steps is the leadership team currently taking to improve oversight and ensure all facility standards are consistently met?
Personalized based on this facility's data
Key Review Excerpts
“In 10 months I learned to walk again after being paralyzed from the waist down. Robin, Bridget, Jerry, Delmico, Natalie, Sharon, Romel, Ouju and others of the crew are awesome.”
“The night staff needs to be shaken up. There are plenty of aides to assist you but Heaven help you if you need medication after 10 pm. Most of the staff, disappears for an hour and a half or more, every single night.”
“The facility smelled refreshing, and Cindy at the front desk was so pleasant seems like great customer service is so hard to come by these days, everyone my husband & I encountered was phenomenal”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring deficiencies across multiple surveys, with families filing 9 complaint-triggered reports about care concerns. The most persistent issues involve basic daily care assistance, accident prevention and safety hazards, and care planning problems that appear repeatedly from 2022 through 2024. While all deficiencies show correction dates, the pattern of recurring problems in fundamental care areas suggests ongoing quality challenges that families should carefully investigate before choosing this facility.
Feb 6, 2026Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Feb 6, 2026Complaint5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 1, 2025Complaint2
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Feb 11, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 21, 2024Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nov 20, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Nov 21, 2024
$42,136
Ownership & Operations
Who Operates This Facility
Optalis Health and Rehabilitation of Dearborn Heig
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 37
Ownership & Management
Owners
Om Holdco 5 LLC
Owner · Organization
Optalis Lp Investors 5 LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
232 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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