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Assisted Living · Dearborn Heights, MI
6500 N Inkster Road, Dearborn Heights, MI 48127
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 13 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
Harbor Point (Optalis) Dearborn Heights receives highly polarized reviews, with many families praising the admissions and concierge staff for their warmth and responsiveness. However, there is a consistent pattern of severe complaints regarding nursing care, including slow response times to call lights, medication management errors, and poor hygiene standards. While the rehabilitation therapy team is frequently cited as a major strength, the facility's reputation is heavily impacted by concerns over staffing levels and inconsistent patient care.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While admissions and therapy staff are highly praised, nursing and aide staff receive frequent complaints regarding neglect and rudeness.
Numerous families report difficulty reaching staff by phone and a lack of transparency regarding patient health status.
Many reviewers describe the lobby and facility as clean, but others report severe issues with odors and lack of hygiene in patient rooms.
Reviews are split between praise for halal options and fresh ingredients, and complaints about junk food or lack of choice.
Multiple reviewers highlight successful and joyful events, such as birthday celebrations for centenarian residents.
Several reviewers report serious concerns regarding timely medication administration and potential errors.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 250 analyzed
This facility rarely responds to reviews.
Key Review Excerpts
“The physical and occupational therapist are fantastic. I am so thankful for everything they did for me. In 10 months I learned to walk again after being paralyzed from the waist down.”
“I would not send your loved one here if they have a medication regimen that if administered incorrectly can make them sicker or worse kill them! They have many on staff that say they will do something and they never do.”
“The staff at Optalis in Dearborn Heights are caring, compassionate and thorough. Very timely as well. Darlene the administrator is amazing at talking with people, calming their fears and educating families on a wide variety of concerns.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified serious concerns regarding staff conduct, including instances of staff consuming alcohol on duty and staff sleeping during shifts. While some administrative and record-keeping issues were noted, the facility has addressed some violations through staff terminations and updated monitoring practices.
No record of cost of care payments for Resident B; however, the licensee confirmed last payment was received on 1/23/26.
Employee records for DCS Kimberly Walker and Latrice Navarro were incomplete (files maintained offsite).
Resident A’s guardian did not sign the Resident Care Agreement dated 2/20/25.
Resident B’s record had no weight records on file before 1/4/26; missing Nov 2025 and December 2025.
Direct care staff were observed in the medication room consuming alcohol while on shift; video and photos showed staff drinking in the garage and medication room.
Direct care staff (Taira Gee) was found sleeping while on duty; investigation also revealed staff sleeping in makeshift beds around the dining room table.
Hope Network Behavioral Health Services
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs.
Google Maps
Photos, directions & neighborhood info
Google Reviews
243 reviews from families & visitors
Official Website
Visit optalishealthcare.com
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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