Four Chaplains Nursing Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 119 Google reviews
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What this means for your family
The facility's physical therapy team is consistently praised for helping patients regain mobility, making it a strong option for short-term rehab. However, families should be aware of significant, recurring reports of understaffing and communication gaps; we strongly recommend visiting in person during off-hours and asking for a clear plan on how they handle patient hygiene and family updates.
Google Reviews
Google Reviews
119 reviews on Google“Four Chaplains Nursing Care Center receives highly polarized feedback, with many reviewers praising the dedicated physical therapy team and friendly nursing staff, while others report severe concerns regarding neglect and poor communication. Families considering this facility should be aware that while many report positive rehab outcomes, there is a recurring pattern of complaints regarding understaffing and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Friendly and attentive nursing and CENA staff
- Clean and well-maintained facility environment
- Active and engaging daily activities program
Concerns
- Understaffing leading to slow response times and poor hygiene (mentioned by 9 reviewers)
- Poor communication with family members regarding patient status (mentioned by 5 reviewers)
- Inadequate rehab progress or poor discharge planning (mentioned by 4 reviewers)
- Inconsistent quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to reach their mobility goals?
- 2How does the nursing team ensure that medication is administered accurately and that any changes in a resident's health are communicated promptly to us as a family?
- 3What is your process for ensuring that call bells are answered quickly, especially during the busier night shifts or during staff transitions?
- 4We would love to hear more about the daily activities program and how you keep residents socially engaged and active throughout the week.
- 5In the event of a medical emergency after hours, what is the specific protocol for contacting the family and coordinating with physicians?
- 6It is great to see that the facility is so well-maintained; how do you manage the daily cleaning schedules to ensure resident rooms and common areas stay consistently hygienic?
Personalized based on this facility's data
Key Review Excerpts
“I could not stand up when I came here but their efforts made me able to stand up and walk. Thanks all team to provide me excellent care.”
“The nursing staff left her in urine all day, day after day that resulted in the worst black rash I have ever seen, bed sores, not feeding her or making sure she has enough to drink.”
“The therapy team is wonderful, helped me a lot to regain my strength. The food service is great, with plenty of options so I can choose what I like to eat.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 40 deficiencies across 8 surveys, including 18 complaint-triggered issues where families filed reports about care problems. Recurring issues involve care planning and resident assessment, meal quality and food service, and fire safety systems. While the facility reports correcting deficiencies, problems persist across multiple surveys, particularly with pressure ulcer care appearing repeatedly from 2024-2026.
Feb 13, 2026Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 5, 2024Routine7
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Dec 5, 2024Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Sep 5, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jun 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 25, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Federal Penalties
Fine
Jan 9, 2024
$45,126
Ownership & Operations
Who Operates This Facility
Four Chaplains Nursing Care Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 14 of 20
Ownership & Management
Owners
Robin Eisenberg 2014 Family Trust
Owner · Organization
Branscum, James
Owner
Wronski, Frank
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit 4chaplainsncc.com
Medicare data downloads
Original nursing home datasets
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