Fountain Bleu Health and Rehabilitation
Strong Medicare quality ratings; families often praise highly skilled and encouraging physical/occupational therapy team. Still worth an in-person visit.
based on 145 Google reviews
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What this means for your family
Fountain Bleu offers a highly effective rehabilitation program with dedicated therapy staff that many families find beneficial for recovery. However, the facility suffers from recurring reports of severe understaffing and poor food quality. We strongly recommend that you visit during off-hours or weekends to observe staffing levels yourself and ask specifically how they handle medication management and call-light response times.
Google Reviews
Google Reviews
145 reviews on Google“Fountain Bleu Health and Rehabilitation receives highly polarized feedback, with many families praising the dedicated therapy team and specific staff members like Jennifer and Unique for their compassionate care. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor food quality, and inconsistent nursing care, particularly during off-hours and weekends. Families should be aware that while many have positive rehabilitation experiences, there are recurring reports of neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging physical/occupational therapy team
- Warm, attentive individual staff members (e.g., Jennifer, Unique, Sheila)
- Clean and well-maintained facility environment
- Professional and helpful admissions and concierge staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor quality, cold, or inappropriate food for special diets (mentioned by 10 reviewers)
- Neglect or lack of assistance with hygiene and toileting (mentioned by 8 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with hygiene and toileting needs?
- 2I noticed some feedback regarding dining experiences; how does the kitchen team accommodate specific dietary requirements and ensure meals are served at the appropriate temperature?
- 3With the therapy team being a noted strength here, how do you integrate their rehabilitation programs into the daily routine for residents who need extra encouragement?
- 4Could you walk me through your current process for medication management and how you ensure accuracy and timeliness for residents with complex prescriptions?
- 5How does your leadership team approach communication with families, and what is the best way for us to stay updated on our loved one's daily care?
- 6What measures are taken during shifts where staffing might be leaner to ensure that response times for call lights remain consistent?
Personalized based on this facility's data
Key Review Excerpts
“The rehab staff worked with him five days a week and got him back on his feet and walking steady after his back surgery. The staff was wonderful and they took great care of him.”
“The evening staff at this rehab center almost killed my mother. The excuse behind it was that they are short staffed, but blatantly ignoring a person who was unable to breathe properly for almost 40 minutes is unacceptable.”
“Jennifer is one of the most caring persons about her patients I have ever met. She goes out of her way to make sure they are comfortable and their needs are met. Always with a smile and a kind word.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 11 complaint-triggered deficiencies, indicating ongoing resident or family concerns. The most recurring issues involve accident prevention and safety hazards, medication management, and fire safety systems. Particularly troubling is that accident prevention problems have persisted across multiple surveys from 2023 to 2025, suggesting incomplete resolution of safety concerns that directly impact resident wellbeing.
Dec 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 10, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 15, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 15, 2024Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Jun 18, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Aug 15, 2024
$8,985
Ownership & Operations
Who Operates This Facility
Fountain Bleu Health and Rehabilitation
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 37
Ownership & Management
Owners
Dunn, Charles
Owner
Patel, Pinal
Owner
Shah, Nayana
Owner
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
145 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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