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Assisted Living · Westland, MI
32001 Cherry Hill Road, Westland, MI 48186
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 244 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
Presbyterian Village Westland receives polarized feedback, with some families praising the friendly staff and sense of community, while others report significant concerns regarding management, billing accuracy, and quality of care. While long-term residents often enjoy the social activities and independent living environment, multiple reviewers have raised serious alarms about understaffing, poor food quality, and inconsistent communication from administration.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are split between praise for individual kindness and criticism of professional competence and staffing levels.
Families report frustration with billing transparency and lack of responsiveness from management.
Common areas are generally described as clean, though some reviewers report issues with apartment maintenance and housekeeping.
Multiple reviewers complain about cold, bland, or unhealthy food, though some note recent improvements.
Reviewers frequently mention positive activities like bingo, art classes, and social events.
Multiple reports of medication delivery delays and concerns regarding staff qualifications.
Experiences vary significantly, with some families satisfied and others reporting neglect or lack of specialized care.
Several reviewers feel the facility is a 'money grab' with frequent nickel-and-diming for basic services.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 112 analyzed
Key Review Excerpts
“The best part is the staff that know the residents by name especially the front desk staff. The food has improved over the years. I find peace knowing mom can age in place and have assistance from the hole health companies”
“This facility is a nightmare. I don’t even know where to began. Our grandmother moved in the beginning of November of 2023 to have to move back out 4 DAYS LATER. Be aware of the leasing lady Breauna. She completely scammed my grandmother.”
“A poorly run inept place. They just had their safe will all residents' financial info stolen. UPDATE. This place gets worse by the day. Billing is constantly wrong. Staff turnover is unbelievable.”
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs. A direct record link is not available in this catalog.
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit pvm.org
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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