Onyx Wellness Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (74%)
Below average in PA · Below recommended RN staffing · Very high staff turnover · Below chain average · $122,908 in fines
What this means for your family
While some staff members are highly praised for their dedication, there are recurring reports of neglect and hygiene issues that require your attention. If you choose this facility, we strongly recommend frequent, unannounced visits to ensure your loved one's needs are being met, especially regarding hygiene and nutrition.
Google Reviews
Google Reviews
42 reviews on Google“Onyx Wellness Center receives highly polarized feedback, with some families praising individual staff members while others report severe neglect and poor facility conditions. Common complaints include inadequate staffing, poor food quality, and hygiene issues, while positive reviews often highlight specific nurses or activities staff who provide compassionate care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Engaging activities program
- Helpful social work and admissions support
Concerns
- Neglect and hygiene issues, including stained linens and residents left in soiled conditions (mentioned by 3 reviewers)
- Poor food quality, including burnt meals and menu shortages (mentioned by 3 reviewers)
- Inconsistent staffing and reliance on agency workers (mentioned by 2 reviewers)
- Poor physical facility maintenance, specifically the parking lot and building age (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your nursing staff and social workers; how do you ensure that same level of compassion is maintained during shift changes?
- 2What specific steps are being taken to improve the dining experience and ensure meal quality and variety are consistent for all residents?
- 3Could you walk us through your daily routine for residents, specifically regarding the activities program and how you keep everyone engaged?
- 4How do you manage hygiene and linen changes throughout the day to ensure every resident stays clean and comfortable?
- 5In the event of a medical emergency after hours, what is the protocol for communicating with the family and ensuring immediate care?
- 6With the recent inspections, what specific improvements are being made to the building's maintenance and the overall cleanliness of the resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“Even thou everyone was so nice her aide Sierra Williams stood out to me, Sierra went above and beyond to take care of her residents as if they were her family.”
“Cheryl the activities director had activities lined up all day long, every day. Something for everyone.”
“PLEASE CONSTANTLY CHECK ON YOUR FAMILY MEMBERS!!! Neglect at its finest. All agency workers because they can’t keep their own facility staffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints against Onyx Wellness Center, triggering investigations that revealed significant deficiencies including abuse protection failures, accident prevention problems, and food safety issues. The facility shows recurring problems with resident rights, food service, and care planning across multiple surveys. While most past deficiencies have been corrected, recent complaints as of 2025 indicate ongoing concerns with safety and quality of care.
Mar 5, 2026Routine7
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
May 22, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
May 22, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 16, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 9, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Mar 5, 2026
$27,195
Fine
Dec 9, 2024
$10,176
Fine
Jan 31, 2024
$99,478
Ownership & Operations
Who Operates This Facility
Onyx Wellness Center
for profit
Chain Affiliation
Paramount Care Centers
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 8 of 9
Ownership & Management
Owners
Czermek, Michael
Owner
Kraus, Abraham
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit onyxwellnessctr.com
Medicare data downloads
Original nursing home datasets
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