Markley Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 441 Google reviews
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What this means for your family
Markley Rehabilitation offers a modern, clean environment with a highly praised nursing and therapy team that many families find exceptional. However, because there are conflicting reports regarding hygiene and responsiveness, we strongly recommend that you visit during off-hours or weekends to observe staffing levels and care quality firsthand.
Google Reviews
Google Reviews
441 reviews on Google“Markley Rehabilitation and Healthcare Center receives overwhelming praise for its recent facility renovations, cleanliness, and the professionalism of its front-desk and nursing staff. While many families report excellent experiences with specific staff members and a welcoming environment, a minority of reviewers have raised serious concerns regarding hygiene, responsiveness to call bells, and inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Welcoming and professional front-desk staff
- Highly attentive and compassionate nursing/ADON staff
- Effective and well-planned rehabilitation therapy
Concerns
- Slow response times to call bells and patient needs (mentioned by 2 reviewers)
- Hygiene issues including reports of unwashed residents and urine odors (mentioned by 2 reviewers)
- Inconsistent communication and follow-through from staff (mentioned by 2 reviewers)
- Poor food quality (cold, rubbery, or inedible) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a modern, well-maintained look; what specific protocols do you have in place to ensure that high standard of cleanliness is consistently maintained in resident living areas?
- 2Given that some families have expressed concerns regarding call bell response times, could you explain the current system for monitoring staff responsiveness and how you ensure residents receive timely assistance?
- 3With the recent health inspection ratings, what specific steps is the leadership team taking to address those findings and improve the overall care delivery process?
- 4I see that you actively respond to feedback online; how do you use that input to improve communication with families and ensure we stay informed about our loved one's daily progress?
- 5Could you walk me through the dining experience and how you ensure meals are served at the proper temperature and meet the nutritional preferences of the residents?
- 6What does a typical daily activity schedule look like to keep residents engaged, and how do you tailor these programs for those who may have different levels of mobility?
Personalized based on this facility's data
Key Review Excerpts
“I recently toured Markley Rehabilitation Center, and I was really impressed by the welcoming community atmosphere from the moment I walked through the front door. The facility was clean, and the front desk staff was incredibly friendly and accommodating.”
“I would like to thank everyone at Markley Rehab and nursing for the care provided to my mother Ruth M during her short term stay there. They nursing staff treated her with the utmost kindness and respect. Dietary was very attentive to her preferences and her appetite got better during her stay.”
“My father has been here since January 21 and it has been a nightmare every step of the way. There is much neglect on these patients and unless you call them out on it, they continue down that same road as long as they’re getting away with it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 18 complaint-triggered deficiencies, including serious issues with resident abuse protection and medication management that families reported to authorities. The most recurring problems involve fire safety violations, abuse prevention failures, and care planning deficiencies. While all violations show correction dates, the repeated nature of abuse-related complaints and safety issues across multiple surveys suggests ongoing challenges that warrant careful consideration before placement.
Nov 20, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 7, 2025Routine29
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jul 8, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 17, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Mar 4, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Jul 19, 2023
$9,311
Ownership & Operations
Who Operates This Facility
Markley Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 39 of 80
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
441 reviews from families & visitors
Official Website
Visit markleyrehab.com
Medicare data downloads
Original nursing home datasets
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