Silver Springs at East Norriton

The Wellness Director's office and a computer with access to resident records were left unlocked, unattended, and accessible to unauthorized individuals.

A newly hired staff member did not have a criminal background check completed until after their hire date.

Multiple direct care staff members failed to receive required annual training topics, including medication self-administration, dementia care, and safe management techniques.

The 1st floor Wellness office was left unlocked with resident charts unattended and accessible on shelves.

Staff were observed providing incontinence care in a hasty and rough manner while audibly complaining about the resident.

The home failed to report an incident to the Department involving unprofessional staff behavior and the disposal of a resident's shower sign.

A resident-home contract was not signed by the administrator or an administrator designee.

A resident was not treated with dignity and respect after a staff member spoke rudely to them and threw away their shower schedule sign.

The home failed to suspend or implement a supervision plan for a staff member suspected of multiple thefts from residents.

The home failed to report an incident or condition to the Department within the required 24-hour timeframe.

The resident-home contracts for several residents were not signed by the residents.

Resident records did not contain a signed statement acknowledging receipt of resident rights and complaint procedures.

A resident's medical evaluation did not include the required medication regimen, contraindicated medications, and side effects.

A resident's glucometer did not show a blood sugar reading that was recorded on the medication administration record.

A staff member was observed forcibly leading a resident by the arm and striking the resident in the chest with their arm.

Staff failed to use positive interventions, instead using physical force and aggressive verbal posturing during a resident's combative behavior.

The resident's record was missing a required reportable incident report.

A staff member was overheard on a walkie-talkie making disrespectful comments regarding their pay and the resident's needs during care.

A resident without a primary diagnosis of dementia was residing in the secured dementia care unit and was unable to use the magnetic lock code to exit freely.

The home failed to report an incident involving a staff member's refusal to assist a resident to the Department within 24 hours.

Staff failed to provide required assistance with transferring, toileting, and bladder management as indicated in the resident's support plan.

A resident was not treated with dignity and respect after a staff member refused to assist them and told them to urinate in their incontinence product.