Nursing HomeMedicaid Needs closer review

Norriton Square Nursing and Rehabilitation Center

Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.

1700 Pine Street, Norristown, PA 19401|99 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 141 Google reviews

(610) 239-7100 Directions Website

Street View

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5flags

Review before deciding

Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Abuse citation on record
Low overall rating (2/5 stars)
Low health inspection rating (2/5 stars)
Low staffing rating (2/5 stars)
Above-median findings in the latest survey (13 vs median 8)

No Medicare penalties on record

Source: Medicare data

What this means for your family

Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.

Google Reviews

144 public Google reviews available

Norriton Square Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the facility's cleanliness, modern environment, and helpful admissions team. However, significant concerns persist regarding inconsistent nursing care, slow response times to call bells, and poor communication from management during critical medical situations.

Quality Themes

Tap a score for details

Strengths

Clean, modern, and well-maintained facility
Helpful and professional admissions staff
Effective physical and occupational therapy programs
Welcoming and courteous front desk reception

Concerns

Slow response to call bells and patient needs (mentioned by 5 reviewers)
Inconsistent or poor nursing communication and management (mentioned by 6 reviewers)
Medication management errors and scheduling issues (mentioned by 4 reviewers)
Staff attitude and lack of empathy (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 144 analyzed

107

⚡11 reviews posted between May 25, 2021 – May 27, 2021 · 10 were 5-star

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
2Given that some families have expressed concerns about response times for call bells, what is your current protocol for ensuring residents receive timely assistance?
3With the focus on physical and occupational therapy here, how do you ensure that nursing staff and therapists communicate effectively to keep everyone on the same page regarding a resident's care plan?
4Can you walk me through your process for medication management and how you prevent scheduling errors to ensure residents receive their treatments exactly as prescribed?
5What specific training or support do you provide your staff to ensure they are consistently delivering empathetic and patient-centered care?
6Since your facility has a 99-resident capacity, how do you foster a sense of community and keep residents engaged in meaningful activities throughout the week?

Personalized based on this facility's data

Key Review Excerpts

“The building was clean, friendly staff- you can tell they really care about their patients..overall great experience!”

General visitor · 2024★★★★★

“The admissions process at this facility is top tier . Very professional and proficient”

Family member · 2024★★★★★

“Some nurses were great - competent caring and knowledgeable: others were quite the opposite. He got the IV on no set schedule sometimes late or very late sometimes too slow and sometimes too fast.”

Spouse of patient · 2025★☆☆☆☆

Source: 144 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.72hrs

96%

Registered nurses for medical care

Total Nursing

3.45hrs

84%

All nurses + aides combined

Staff Turnover

47%

Lower is better (< 30% = good)

RN Turnover

42%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents vaccinated for pneumonia

↑ Higher is better

This Facility49.7%

Worse than Avg

Here

49.7%

93.5%

87.5%

Montgomery

84.4%

Residents with depression symptoms

↓ Lower is better

This Facility3.5%

Better than Avg

Here

3.5%

12.8%

10.8%

Montgomery

14.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility20.5%

Worse than Avg

Here

20.5%

13.9%

16.8%

Montgomery

17.3%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility15.2%

Better than Avg

Here

15.2%

19.5%

20.0%

Montgomery

21.3%

Residents whose walking got worse

↓ Lower is better

This Facility18.9%

Worse than Avg

Here

18.9%

14.1%

17.0%

Montgomery

17.7%

Residents who got a urinary tract infection

↓ Lower is better

This Facility5.7%

Worse than Avg

Here

5.7%

1.6%

1.5%

Montgomery

1.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility51.2%

Worse than Avg

Here

51.2%

82.0%

70.0%

Montgomery

60.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility79.8%

Better than Avg

Here

79.8%

68.7%

Montgomery

65.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.1%

Worse than Avg

Here

2.1%

1.6%

1.4%

Montgomery

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

50findings in history

Latest survey: 13 · above PA avg (10.1)

10 complaint-triggered findings

This facility has concerning patterns with 9 complaint-triggered deficiencies showing families have filed reports about serious issues. The most recurring problems involve food safety and nutrition, fire safety systems, and protecting residents from abuse and neglect. Recent complaints in 2025 highlight ongoing concerns about resident protection, medication management, and nursing staffing levels. While all deficiencies show correction dates, the persistent nature of these issues across multiple surveys warrants careful consideration during your visit.

Mar 16, 2026Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 23, 2026Routine12 findings

0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Sep 4, 2025Complaint3 findings

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Jul 2, 2025Complaint2 findings

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Mar 20, 2025Complaint2 findings

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Feb 11, 2025Routine13 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0839Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Norriton Square Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

184 facilities nationwide

Chain avg rating: 2.4/5 · Rank 123 of 188

Ownership & Management

Owners

Genesis Pa Holdings LLC

Owner · Organization

100%

Fc-Gen Operations Investment LLC