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Nursing HomeMedicaid Top Rated

Heritage Manor Jewish Hm for

Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.

517 Gypsy Lane, North Heights · Youngstown, OH 4450472 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 26 Google reviews

5
4
3
2
1
Heritage Manor  Jewish Hm for Nursing Home in Youngstown, OH — Street View
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What this means for your family

Heritage Manor is frequently praised for its clean environment and highly dedicated staff, particularly for rehab and long-term care. However, because recent reviews include serious concerns about communication and adherence to medical orders, we recommend that you schedule a meeting with the Director to discuss their process for handling family inquiries and medical updates before committing.

Google Reviews

Google Reviews

26 reviews on Google
Heritage Manor receives high praise for its compassionate and attentive nursing staff, with numerous reviewers specifically commending an aide named Maria for her personalized care. While many families report a clean, welcoming environment and excellent rehab services, there are isolated but serious concerns regarding communication, adherence to physician orders, and basic hygiene standards.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities9.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Warm, attentive nursing staff
  • Clean and well-maintained facility
  • High-quality rehab unit
  • Engaging activities and outings

Concerns

  • Inadequate hygiene and basic care (mentioned by 2 reviewers)
  • Poor communication and lack of transparency with families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(1)'20(4)'23(3)'25(6)

Distribution · 33 analyzed

5
30
4
0
3
0
2
0
1
3

How They Respond to Reviews

54%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the high praise for your activities and outings, could you walk us through a typical week of social engagement for residents?
  • 2I noticed that communication is a top priority for families; what is your standard process for keeping us updated on our loved one's daily care and any changes in their health?
  • 3With your strong focus on rehab services, how do you ensure that residents receive consistent support with their daily hygiene and personal care needs?
  • 4I see that you actively engage with online feedback; how do you incorporate family input or concerns into your daily operations and care planning?
  • 5What protocols do you have in place to ensure accuracy and safety when managing and administering resident medications?
  • 6How do you handle medical emergencies or urgent health changes during overnight hours to ensure residents are always well-supported?

Personalized based on this facility's data


Key Review Excerpts

The facility is exceptionally clean and well maintained. The staff absolutely patients I saw seem very happy and well taken care of.

Visitor · 2025★★★★★

My mom was in the beautiful Heritage Manor Rehab Unit and received excellent care by EVERYONE! It was so refreshing and comforting to see so many dedicated employees in EVERY department.

Rehab patient's family · 2023★★★★★

She even took special care to get our grandma ready for her first day trip away from Heritage. She had grandma ready from head to toe to spend the day out with family.

Grandchild of resident · 2024★★★★★
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
4.63hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
8%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
12.1%
OH
28.2%
Mahoning
24.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
19.5%
OH
25.4%
Mahoning
20.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
15.3%
OH
6.9%
Mahoning
6.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.4%
OH
21.6%
Mahoning
21.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
14.4%
OH
5.8%
Mahoning
5.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.6%
Mixed vs Avgs
Here
10.6%
US
15.4%
OH
9.4%
Mahoning
10.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.5%
Better than Avg
Here
90.5%
US
81.8%
OH
78.4%
Mahoning
73.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.5%
Worse than Avg
Here
72.5%
US
79.7%
OH
75.6%
Mahoning
73.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Mahoning
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (10.1)
1 complaint-triggered

Heritage Manor has 22 deficiencies across 4 surveys, with one complaint-triggered violation where a family reported concerns about resident rights. The facility shows recurring issues with fire safety systems, medication management, and resident rights spanning multiple years. While all deficiencies have correction dates, the pattern of repeated fire safety violations and ongoing care planning concerns suggests families should thoroughly investigate current conditions during their visit.

Nov 21, 2024Routine
13
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0500Potential for harm · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Sep 4, 2024Complaint
1
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

May 19, 2022Routine
3
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Jun 6, 2019Routine
5
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Manor Jewish Hm for

Organization Type

nonprofit

Ownership & Management

Key personnel

Anderson, SteveOfficer / DirectorBaroff, AndreaOfficer / DirectorBenedikt, WilliamOfficer / DirectorBurnett, NancyOfficer / DirectorEpstein, BruceOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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