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Nursing HomeMedicaid

Ocala Oaks Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3930 E Silver Springs Blvd, Fort King District · Ocala, FL 34470120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 99 Google reviews

5
4
3
2
1
Ocala Oaks Rehabilitation Center Nursing Home in Ocala, FL — Street View
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What this means for your family

While Ocala Oaks is praised for its therapy team and community events, the frequency of reports regarding patient neglect and hygiene is deeply concerning. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and ensuring you have direct contact information for nursing supervisors rather than relying on the main switchboard.

Google Reviews

Google Reviews

99 reviews analyzed
Ocala Oaks Rehabilitation Center receives highly polarized feedback, with some families praising the facility as clean and attentive, while others report severe neglect and poor communication. Multiple reviewers have raised alarming concerns regarding patient hygiene, slow response times, and inadequate medical supervision. Families considering this facility should be aware of these significant inconsistencies in care quality.

Quality Themes

Tap a score for details
Food4.0Staff4.0Clean6.0Activities9.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and helpful administrative staff
  • Clean, well-maintained facility environment
  • Engaging activities and events
  • Effective physical and occupational therapy teams

Concerns

  • Neglect and poor hygiene (soiled clothing/diapers, lack of showers) (mentioned by 8 reviewers)
  • Slow or non-existent response to call lights/assistance requests (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching staff/nurses (mentioned by 5 reviewers)
  • Inconsistent or poor medication management (mentioned by 4 reviewers)
  • Staff unprofessionalism and lack of supervision (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(1)'19(21)'21(2)'23(19)'25(18)'26(3)

Distribution

5
56
4
1
3
2
2
3
1
35

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your team is active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
  • 2Given that some families have expressed concerns regarding hygiene and personal care, what is your specific process for ensuring residents receive timely assistance with showers and clothing changes?
  • 3With your current staffing levels, what is the standard protocol for responding to call lights, and how do you ensure that requests for help are addressed promptly?
  • 4To address concerns regarding medication management, can you walk me through your process for ensuring medications are administered accurately and on schedule?
  • 5I see that your physical and occupational therapy teams are highly regarded; how do you integrate these services into the daily activity schedule for residents?
  • 6Regarding the recent health inspection reports, what specific steps has the facility taken to address the cited deficiencies and improve the quality of care?

Personalized based on this facility's data


Key Review Excerpts

He was completely soiled with urine from the chest down. The pamper was so full it dripped down his leg. I immediately called for staff or nurse.

Long-term resident's family · 2024☆☆☆☆

The facility is very clean (doesn't smell like a nursing home). The staff from the nurses all the way to the administration have been wonderful. A special shout out to the therapy team.

Long-term resident's family · 2023★★★★★

I can't get in touch with anyone to see how she is doing. Only the receptionist answers the phone, everyone else's phones just ring off the wall, and goes to voice mail.

Long-term resident's family · 2025☆☆☆☆
Source: 99 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.1%
Mixed vs Avgs
Here
5.1%
US
12.1%
FL
4.1%
Marion
22.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
19.4%
FL
11.5%
Marion
20.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
15.3%
FL
10.6%
Marion
11.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
19.5%
FL
15.0%
Marion
21.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
14.4%
FL
9.1%
Marion
8.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
FL
99.2%
Marion
92.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
FL
94.7%
Marion
73.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
81.8%
FL
94.8%
Marion
79.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
FL
1.5%
Marion
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.3)

Ocala Oaks has a pattern of recurring deficiencies across multiple surveys, with issues in care quality, infection control, and medical records management appearing repeatedly over three years. The facility has struggled with providing appropriate treatment according to resident preferences, implementing proper infection prevention programs, and maintaining accurate medical records. While all cited deficiencies show correction dates, the persistence of similar problems across surveys suggests ongoing challenges with consistent care standards that families should discuss during visits.

Aug 14, 2025Routine
7
0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865MinorCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0925MinorCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

May 16, 2024Routine
8
0582ModerateCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0756ModerateCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0640MinorCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 12, 2023Routine
5
0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ocala Oaks Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Sovereign Healthcare Holdings

Chain Size

43 facilities nationwide

Chain avg rating: 3.5/5 · Rank 25 of 43

Ownership & Management

Owners

Sovereign Healthcare Holdings LLC

Owner · Organization

Cronquist 2015 Family Tr

Owner (parent company) · Organization

John J Notermann Business Tr

Owner (parent company) · Organization

Mangine, John

Owner (parent company)

Notermann, Brenda

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

3930, LLC5% or Greater Security InterestHealth Services Properties LLC5% or Greater Security InterestOrix Real Estate Capital LLC5% or Greater Security InterestChery, DawnManaging Control - Governing BodyGerrity, HenryManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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