Assisted Living

Hm Ocala Operating LLC

Name: Public quality & inspection record for Hm Ocala Operating LLC
Creator: EveryPlace

Families consistently rate this highly — reviewers highlight compassionate and professional caregiving staff. Schedule a visit to confirm the fit.

1500 Se 24th Road, Ocala, FL 34471|120 beds

Google rating

4.3/5

based on 35 Google reviews

(352) 732-1122 Directions Website

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What this means for your family

This facility has a proven track record of providing exceptional, dignified care and is particularly strong in supporting families navigating dementia. However, you should investigate recent reports of declining cleanliness and pest issues, as the most recent feedback suggests a drop in standards following a change in ownership.

Google Reviews

35 reviews analyzed

“Historically, this facility has been highly regarded for its compassionate, professional staff and its ability to help residents with dementia acclimate quickly. However, recent reviews from 2025 and 2026 indicate a significant decline in cleanliness, specifically regarding pest issues and floor maintenance, alongside concerns regarding administrative errors.”

Quality Themes

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Strengths

Compassionate and professional caregiving staff
Strong support and education for family members
Effective memory care and dementia acclimation
Welcoming and warm community atmosphere

Concerns

Decline in cleanliness and pest control
Unprofessional or rude management/staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

⚡15 reviews posted between Jan 22, 2020 – Jan 24, 2020 · 15 were 5-star

How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

1It is so wonderful to see how much the team values family communication; how do you typically keep families updated on their loved one's daily well-being?
2We are looking for a place with a very vibrant social calendar; could you walk us through some of the specific activities or events planned for residents this month?
3What are some of the recent steps the facility has taken to ensure the dining experience and meal variety are meeting the residents' needs?
4How does the housekeeping and maintenance team manage the daily upkeep of the resident rooms and common areas to ensure everything stays fresh and clean?
5For residents who may need extra help with cognitive changes, how does your memory care program specifically adapt to their individual needs?
6In the event of a medical emergency during the night, what is the specific protocol for contacting both the on-call medical staff and our family?

Personalized based on this facility's data

Key Review Excerpts

“The staff are friendly, everything is clean, and the residents are well cared for and treated with individual dignity and and kindness.”

Nurse Practitioner and family member · 2024★★★★★

“Danielle and Nora were exceptional at assessing and caring for my father under some challenging circumstances. This is a hard time for a family and I felt like the team at Hampton manor were not only providing care for my father, but also educating and supporting me as well.”

Family member · 2023★★★★★

“Because of the amazing and caring staff at this facility, my Mother has adjusted beautifully in a very short amount of time.”

Memory care family member · 2023★★★★★

Source: 35 Google reviews

State Inspection History

State Inspections

Source: FL State Licensing Agency

46total

31deficiencies

Key Findings

38 deficiencies from 46 inspections

Nov 18, 2025ComplaintNo deficiencies

CleanReport