Ocala Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 79 Google reviews
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What this means for your family
While the facility's therapy department is frequently praised for helping patients recover, the recurring reports of hygiene issues and neglect in long-term care are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits and maintaining direct contact with specific staff members to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
79 reviews analyzed“Ocala Health and Rehabilitation Center receives highly polarized feedback, with some families praising the dedicated therapy and nursing staff, while others report severe neglect and poor facility conditions. Recurring complaints focus on unresponsiveness, hygiene issues, and administrative difficulties, particularly regarding communication and financial management. Prospective families should be aware of the stark contrast between positive experiences in rehab and reports of neglect in long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Attentive and caring individual nursing staff
- Supportive administrative staff for admissions
- Positive outcomes for short-term rehab patients
Concerns
- Poor hygiene and cleanliness (smell of urine, dirty rooms, roaches) (mentioned by 7 reviewers)
- Unresponsive or rude staff/nursing station (mentioned by 6 reviewers)
- Difficulty communicating with residents (broken phones, no call-backs) (mentioned by 5 reviewers)
- Neglect of basic needs (left in soiled linens, missed meals) (mentioned by 5 reviewers)
- Administrative/billing issues and lack of transparency (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that therapy services are often highlighted as a strength here; could you walk us through how the physical and occupational therapy teams coordinate with the nursing staff to support a resident's daily recovery?
- 2Given the importance of a comfortable living environment, what is your current protocol for routine room maintenance and deep cleaning to ensure the facility stays fresh and sanitary?
- 3Communication is so important for our peace of mind—what is the best way for family members to stay updated on their loved one's daily status, and how do you ensure that phone inquiries are addressed promptly?
- 4With the current staffing levels, what specific steps are in place to ensure that residents receive timely assistance with basic needs like meals and hygiene throughout the day and night?
- 5I see that you are very active in responding to feedback online; how do you use that family input to make tangible improvements to the daily experience for your 180 residents?
- 6Could you explain your process for medication management and how you monitor residents to ensure they are receiving the correct care and support consistently?
Personalized based on this facility's data
Key Review Excerpts
“The building was a little outdated and some rooms really needed maintenance. The food was just okay. But the great staff overshadowed all that.”
“The South Wing has exceptional staff!! We are very thankful for Pam, Carmela, Rob, Christian, and all the staff there. I appreciate my phone calls being answered or receiving a call back if not available when I call.”
“The halls reek of urine, cnas leave patients sitting in their feces for hours. You try to bring attention to situations and the nurses show little to no concern or compassion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across three surveys, with deficiencies persisting in resident assessment, care delivery, and infection control. The most frequent issues involve resident assessments and care planning, medication management, and food safety protocols. While all 28 deficiencies have reported correction dates, several core problems—including accurate resident assessments and infection prevention—have reappeared in each survey, suggesting ongoing challenges with maintaining consistent standards of care.
Sep 18, 2025Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 27, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 16, 2023Routine11
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Ocala Health and Rehabilitation Center
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 10 of 43
Ownership & Management
Owners
James N Estes Jr Family Dynasty Tr no 2
Owner · Organization
James Norman Estes Jr Tr
Owner · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner · Organization
Jennifer Lee Estes Tr 031093
Owner · Organization
Estes, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit ocalahealthandrehab.com
Medicare data downloads
Original nursing home datasets
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