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Nursing HomeMedicaid Investigative

Oc Milford Gardens LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

10 Veterans Memorial Drive, Milford · Milford, MA 01757135 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 63 Google reviews

5
4
3
2
1
Oc Milford Gardens LLC Nursing Home in Milford, MA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (18 vs median 7.0)

Bottom 25% in MA · Below recommended RN staffing · Worst in AZURE HEALTHCARE chain · $148,051 in fines

Source: Medicare data

What this means for your family

While some families report excellent experiences with the rehab therapy team and specific nursing aides, there is a consistent pattern of concern regarding medication management and communication. We strongly advise families to monitor medication administration closely and to establish a clear, documented communication plan with the nursing supervisor upon admission.

Google Reviews

Google Reviews

63 reviews on Google
OC Milford Gardens, formerly known as Genesis, receives highly polarized feedback from families. While some praise the rehab therapy team and specific nursing staff for their attentiveness, many others report severe failures in medication management, communication, and responsiveness to patient needs. Families should be aware of recurring reports regarding staff rudeness and significant delays in basic care.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean8.0Activities4.0Meds1.0Memory3.0Comms3.0Value2.0

Strengths

  • Effective rehabilitation therapy team
  • Clean and well-maintained facility
  • Specific staff members noted for going above and beyond
  • Helpful admissions and administrative support

Concerns

  • Significant delays in medication administration and ordering (mentioned by 4 reviewers)
  • Unresponsive nursing staff and ignored call buttons (mentioned by 4 reviewers)
  • Rude, dismissive, or unprofessional communication with families (mentioned by 6 reviewers)
  • Lack of patient socialization or neglect in long-term care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(3)'21(4)'23(15)'25(3)'26(6)

Distribution · 58 analyzed

5
31
4
6
3
1
2
1
1
19

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on improving medication administration, what specific protocols or double-check systems do you have in place to ensure residents receive their medications accurately and on time?
  • 2I noticed some concerns regarding communication; could you walk me through your standard process for updating families on a resident's daily status and how you handle urgent inquiries?
  • 3How does your nursing team prioritize and respond to call buttons, and what is the expected turnaround time for a resident needing assistance?
  • 4With the rehabilitation team being a noted strength, how do you ensure that same level of attentive, proactive care carries over into the long-term nursing and daily living support?
  • 5What steps are you taking to increase engagement and socialization opportunities for residents to ensure they feel connected and active throughout the week?
  • 6How do you approach training and professional development to ensure that all staff members maintain a consistently professional and supportive demeanor when interacting with residents and their families?

Personalized based on this facility's data


Key Review Excerpts

My grandmother was placed here for rehab after a major surgery. She used the call button for hours and nobody showed up for her pain medication. Her urine bag was never changed.

Rehab patient's family · 2026☆☆☆☆

My mom was in the Rehab section for 3 months and then moved to long term. The staff has been very caring and kind to her, as well as responsive to our requests/needs.

Long-term resident's family · 2020☆☆☆☆

I had to this place fight with them daily for my mom to get her prescribed medications! My mom was in so much pain and was essentially told to deal with it.

Rehab patient's family · 2023☆☆☆☆
Source: 63 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.34hrs
81%
All nurses + aides combined
Staff Turnover
100%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Similar to Avg

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
12.1%
MA
13.7%
Worcester
13.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
19.4%
MA
21.4%
Worcester
22.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.3%
Better than Avg
Here
14.3%
US
15.4%
MA
21.3%
Worcester
21.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.0%
Worse than Avg
Here
90.0%
US
95.5%
MA
94.8%
Worcester
96.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
93.4%
MA
92.4%
Worcester
93.3%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.3%
Worse than Avg
Here
10.3%
US
5.3%
MA
5.2%
Worcester
5.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
79.7%
MA
77.7%
Worcester
80.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.1%
Better than Avg
Here
93.1%
US
81.8%
MA
77.6%
Worcester
79.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
MA
1.3%
Worcester
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (8.9)
3 complaint-triggered
$148,051 in fines

This facility has concerning recurring deficiencies in treatment and care, resident rights, and medication management across multiple surveys from 2021 to 2024, indicating persistent problems. Most troubling, families have filed complaints triggering investigations into abuse prevention and reporting failures. While the facility reports correcting these issues, the pattern of repeated violations in core care areas suggests ongoing quality concerns that families should carefully consider when evaluating this nursing home.

Mar 4, 2026Routine
8
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 13, 2026Complaint
3
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 9, 2024Routine
19
0684Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Sep 7, 2023Routine
2
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Dec 9, 2024

$148,051

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oc Milford Gardens LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Azure Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 1.3/5 · Rank 5 of 6 (Worst)

Ownership & Management

Owners

Oc Milford Gardens Holdco LLC

Owner · Organization

100%

Amnh LLC

Owner (parent company) · Organization

Friedman, David

Owner (parent company)

Lieberman, Azriel

Owner (parent company)

Mandel, Abraham

Owner (parent company)

Schwarcz, Elliot

Owner (parent company)

Key personnel

Azure Healthcare Management Ac LLCManagerBroyde, ChaimManagerLieberman, AzrielManagerPourali, SaeedManagerTabe, JuliusManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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