Oc Milford Gardens LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews

Watch Oc Milford Gardens LLC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 7.0)
Bottom 25% in MA · Below recommended RN staffing · Worst in AZURE HEALTHCARE chain · $148,051 in fines
What this means for your family
While some families report excellent experiences with the rehab therapy team and specific nursing aides, there is a consistent pattern of concern regarding medication management and communication. We strongly advise families to monitor medication administration closely and to establish a clear, documented communication plan with the nursing supervisor upon admission.
Google Reviews
Google Reviews
63 reviews on Google“OC Milford Gardens, formerly known as Genesis, receives highly polarized feedback from families. While some praise the rehab therapy team and specific nursing staff for their attentiveness, many others report severe failures in medication management, communication, and responsiveness to patient needs. Families should be aware of recurring reports regarding staff rudeness and significant delays in basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Specific staff members noted for going above and beyond
- Helpful admissions and administrative support
Concerns
- Significant delays in medication administration and ordering (mentioned by 4 reviewers)
- Unresponsive nursing staff and ignored call buttons (mentioned by 4 reviewers)
- Rude, dismissive, or unprofessional communication with families (mentioned by 6 reviewers)
- Lack of patient socialization or neglect in long-term care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving medication administration, what specific protocols or double-check systems do you have in place to ensure residents receive their medications accurately and on time?
- 2I noticed some concerns regarding communication; could you walk me through your standard process for updating families on a resident's daily status and how you handle urgent inquiries?
- 3How does your nursing team prioritize and respond to call buttons, and what is the expected turnaround time for a resident needing assistance?
- 4With the rehabilitation team being a noted strength, how do you ensure that same level of attentive, proactive care carries over into the long-term nursing and daily living support?
- 5What steps are you taking to increase engagement and socialization opportunities for residents to ensure they feel connected and active throughout the week?
- 6How do you approach training and professional development to ensure that all staff members maintain a consistently professional and supportive demeanor when interacting with residents and their families?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was placed here for rehab after a major surgery. She used the call button for hours and nobody showed up for her pain medication. Her urine bag was never changed.”
“My mom was in the Rehab section for 3 months and then moved to long term. The staff has been very caring and kind to her, as well as responsive to our requests/needs.”
“I had to this place fight with them daily for my mom to get her prescribed medications! My mom was in so much pain and was essentially told to deal with it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning recurring deficiencies in treatment and care, resident rights, and medication management across multiple surveys from 2021 to 2024, indicating persistent problems. Most troubling, families have filed complaints triggering investigations into abuse prevention and reporting failures. While the facility reports correcting these issues, the pattern of repeated violations in core care areas suggests ongoing quality concerns that families should carefully consider when evaluating this nursing home.
Mar 4, 2026Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 13, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 9, 2024Routine19
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Sep 7, 2023Routine2
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Dec 9, 2024
$148,051
Ownership & Operations
Who Operates This Facility
Oc Milford Gardens LLC
for profit
Chain Affiliation
Azure Healthcare
6 facilities nationwide
Chain avg rating: 1.3/5 · Rank 5 of 6 (Worst)
Ownership & Management
Owners
Oc Milford Gardens Holdco LLC
Owner · Organization
Amnh LLC
Owner (parent company) · Organization
Friedman, David
Owner (parent company)
Lieberman, Azriel
Owner (parent company)
Mandel, Abraham
Owner (parent company)
Schwarcz, Elliot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit milfordgardensrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Blaire House of Milford
1.0 miNursing Home · Milford, MA
Countryside Health Care of Milford
2.7 miNursing Home · Milford, MA
Medway Country Manor Skilled Nursing & Rehabilitat
4.7 miNursing Home · Medway, MA
Timothy Daniels House
5.5 miNursing Home · Holliston, MA
Waterview Lodge LLC, Rehabilitation & Healthcare
6.7 miNursing Home · Ashland, MA
Lydia Taft House
8.6 miNursing Home · Uxbridge, MA