Countryside Health Care of Milford
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 28 Google reviews

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What this means for your family
Countryside Health Care of Milford is highly regarded for its cleanliness and compassionate nursing staff, making it a strong candidate for rehabilitation and long-term care. However, because some families have raised concerns about medical oversight and food quality, we recommend that you ask specific questions about how the facility monitors changes in resident health and whether they can accommodate specific dietary needs.
Google Reviews
Google Reviews
28 reviews on Google“Countryside Health Care of Milford is frequently praised for its cleanliness, professional nursing staff, and compassionate care for both rehab and long-term residents. While many families report high satisfaction with the facility's environment and staff attentiveness, some reviewers have raised concerns regarding food quality and occasional lapses in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and professional nursing staff
- Effective physical therapy and rehab services
- Responsive and organized care team
Concerns
- Poor food quality (mentioned by 2 reviewers)
- Inadequate medical assessment or oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 5-star staffing rating, how does your team ensure that residents receive consistent, personalized attention throughout the day?
- 2We understand that dining is a key part of daily life; what steps is the kitchen team taking to enhance the variety and quality of the meals provided to residents?
- 3With seven state violations reported over the last year, could you walk us through the specific improvements or changes you have implemented to address those regulatory findings?
- 4How does your nursing team approach the initial medical assessment process to ensure that a resident’s health needs are accurately captured and monitored upon admission?
- 5Beyond the physical therapy services, what kind of daily social activities or engagement programs do you offer to help residents feel connected and active?
- 6In the event of a sudden change in a resident's health status, what is your specific protocol for communicating with family members and coordinating with primary physicians?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff made me comfortable and took great care of me”
“My mom has been getting excellent care at Countryside. I can’t say enough good things about the staff, the cleanliness, and the professionalism at this facility.”
“This facility is top notch from cleanliness to staffing. There is plenty of help, very professional, friendly and caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Countryside Health Care has faced family complaints triggering inspections in 2023, including a significant medication error incident. The facility shows recurring problems with medication management, fire safety systems, and care planning across multiple surveys from 2021 to 2024. While all deficiencies report correction dates, the pattern of repeated violations in core safety areas warrants careful consideration during visits.
Feb 2, 2026Routine5
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nov 20, 2024Routine16
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 7, 2023Routine4
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Jul 12, 2023Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jul 12, 2023
$9,770
Ownership & Operations
Who Operates This Facility
Countryside Health Care of Milford
government
Ownership & Management
Owners
Geriatric Authority of Milford
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit countrysidehc.org
Medicare data downloads
Original nursing home datasets
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