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Nursing HomeMedicaid Top Rated

Countryside Health Care of Milford

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

Countryside Drive, Milford · Milford, MA 01757109 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 28 Google reviews

5
4
3
2
1
Countryside Health Care of Milford Nursing Home in Milford, MA — Street View
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What this means for your family

Countryside Health Care of Milford is highly regarded for its cleanliness and compassionate nursing staff, making it a strong candidate for rehabilitation and long-term care. However, because some families have raised concerns about medical oversight and food quality, we recommend that you ask specific questions about how the facility monitors changes in resident health and whether they can accommodate specific dietary needs.

Google Reviews

Google Reviews

28 reviews on Google
Countryside Health Care of Milford is frequently praised for its cleanliness, professional nursing staff, and compassionate care for both rehab and long-term residents. While many families report high satisfaction with the facility's environment and staff attentiveness, some reviewers have raised concerns regarding food quality and occasional lapses in medical oversight.

Quality Themes

Tap a score for details
Food2.0Staff9.0Clean10.0Activities7.0MedsN/AMemory8.0Comms6.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Compassionate and professional nursing staff
  • Effective physical therapy and rehab services
  • Responsive and organized care team

Concerns

  • Poor food quality (mentioned by 2 reviewers)
  • Inadequate medical assessment or oversight (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'18(3)'20(4)'22(2)'24(5)'26(5)

Distribution · 30 analyzed

5
17
4
4
3
2
2
3
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's 5-star staffing rating, how does your team ensure that residents receive consistent, personalized attention throughout the day?
  • 2We understand that dining is a key part of daily life; what steps is the kitchen team taking to enhance the variety and quality of the meals provided to residents?
  • 3With seven state violations reported over the last year, could you walk us through the specific improvements or changes you have implemented to address those regulatory findings?
  • 4How does your nursing team approach the initial medical assessment process to ensure that a resident’s health needs are accurately captured and monitored upon admission?
  • 5Beyond the physical therapy services, what kind of daily social activities or engagement programs do you offer to help residents feel connected and active?
  • 6In the event of a sudden change in a resident's health status, what is your specific protocol for communicating with family members and coordinating with primary physicians?

Personalized based on this facility's data


Key Review Excerpts

The nurses and staff made me comfortable and took great care of me

Rehab patient · 2026★★★★★

My mom has been getting excellent care at Countryside. I can’t say enough good things about the staff, the cleanliness, and the professionalism at this facility.

Long-term resident's family · 2023★★★★★

This facility is top notch from cleanliness to staffing. There is plenty of help, very professional, friendly and caring.

Long-term resident's family · 2020★★★★★
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
74%
Registered nurses for medical care
Total Nursing
4.56hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
MA
13.7%
Worcester
13.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
15.3%
MA
16.4%
Worcester
16.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
19.4%
MA
21.4%
Worcester
22.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
14.4%
MA
16.9%
Worcester
17.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
93.4%
MA
92.4%
Worcester
93.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.5%
Mixed vs Avgs
Here
19.5%
US
15.4%
MA
21.3%
Worcester
21.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.6%
Worse than Avg
Here
73.6%
US
79.7%
MA
77.7%
Worcester
81.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.8%
Better than Avg
Here
82.8%
US
81.8%
MA
77.6%
Worcester
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
MA
1.3%
Worcester
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (8.9)
3 complaint-triggered
$9,770 in fines

Countryside Health Care has faced family complaints triggering inspections in 2023, including a significant medication error incident. The facility shows recurring problems with medication management, fire safety systems, and care planning across multiple surveys from 2021 to 2024. While all deficiencies report correction dates, the pattern of repeated violations in core safety areas warrants careful consideration during visits.

Feb 2, 2026Routine
5
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0640Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Nov 20, 2024Routine
16
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0163Potential for harm · WidespreadCorrected

Construction Deficiencies

Install noncombustible or limited-combustible interior walls.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Sep 7, 2023Routine
4
0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

Jul 12, 2023Complaint
3
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Jul 12, 2023

$9,770

Ownership & Operations

Who Operates This Facility

Owner / Operator

Countryside Health Care of Milford

Organization Type

government

Ownership & Management

Owners

Geriatric Authority of Milford

Owner · Organization

100%

Key personnel

Earl, CathyannW-2 Managing EmployeeIsabella, MichaelW-2 Managing EmployeeGeriatric Authority of MilfordManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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