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Nursing HomeMedicaid

Medway Country Manor Skilled Nursing & Rehabilitat

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

115 Holliston Street, Medway, MA 02053123 bedsLicensed & Active
Google rating
3.0/5

based on 52 Google reviews

5
4
3
2
1
Medway Country Manor Skilled Nursing & Rehabilitat Nursing Home in Medway, MA — Street View
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What this means for your family

While the physical therapy department is frequently praised for its effectiveness, the facility has a concerning pattern of reports regarding nursing neglect, medication errors, and poor communication. If you are considering this facility, we strongly advise you to conduct unannounced visits and ask specifically about their staffing ratios for the night shift and their protocols for monitoring high-fall-risk residents.

Google Reviews

Google Reviews

52 reviews on Google
Medway Country Manor receives highly polarized feedback, with many families praising the physical therapy and rehab teams while others report severe concerns regarding long-term care and nursing oversight. Multiple reviewers have raised alarms about neglect, medication errors, and poor communication, particularly concerning dementia patients and those with complex medical needs. While some families report positive experiences with staff kindness, the frequency of reports regarding safety lapses and unprofessional management suggests significant inconsistency in care quality.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean3.0Activities2.0Meds1.0Memory1.0Comms2.0ValueN/A

Strengths

  • Highly effective physical therapy team
  • Attentive and caring individual staff members
  • Modern and well-equipped rehab gym
  • Responsive to short-term rehab needs

Concerns

  • Neglect and poor nursing oversight leading to severe medical issues (mentioned by 6 reviewers)
  • Understaffing and slow response times (mentioned by 4 reviewers)
  • Theft or loss of personal belongings (mentioned by 3 reviewers)
  • Unprofessional or hostile management/staff communication (mentioned by 4 reviewers)
  • Inadequate care for dementia and memory care residents (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(2)'21(4)'23(5)'25(11)'26(12)

Distribution · 55 analyzed

5
22
4
3
3
4
2
2
1
24

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's focus on short-term rehab, how do you ensure that long-term nursing oversight remains consistent and proactive for residents with complex medical needs?
  • 2I noticed the facility has a very modern rehab gym; how is that equipment integrated into the daily care plans for residents who are not in short-term therapy?
  • 3What specific protocols are in place to ensure that residents' personal belongings are tracked and protected during their stay?
  • 4How does the leadership team foster a collaborative and supportive communication style between the nursing staff and families?
  • 5With the current staffing levels, what is the process for ensuring prompt responses to call lights and resident requests throughout the day and night?
  • 6What specialized training or structured programs do you have in place to support the specific needs of residents requiring memory care?

Personalized based on this facility's data


Key Review Excerpts

The rehab team was equally outstanding. They were knowledgeable, kind, attentive, and genuinely invested in his well-being.

Rehab patient's family member · 2026★★★★★

A confused dementia patient who cannot walk alone anymore was placed in a room as far away from the nurses desk as possible with NO BED ALARM.

Dementia patient's family member · 2023☆☆☆☆

One of the most alarming issues was that my great-grandmother was prescribed the wrong medication.

Long-term resident's family · 2025☆☆☆☆
Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
46%
Registered nurses for medical care
Total Nursing
3.29hrs
80%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

1

measures

Worse Than Avg

13

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility54.6%
Worse than Avg
Here
54.6%
US
93.4%
MA
92.4%
Norfolk
89.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.2%
Worse than Avg
Here
31.2%
US
14.4%
MA
16.9%
Norfolk
19.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility78.7%
Worse than Avg
Here
78.7%
US
95.5%
MA
94.8%
Norfolk
93.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
15.4%
MA
21.3%
Norfolk
20.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
15.3%
MA
16.4%
Norfolk
19.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.2%
Worse than Avg
Here
9.2%
US
5.3%
MA
5.2%
Norfolk
4.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility16.6%
Worse than Avg
Here
16.6%
US
81.8%
MA
77.6%
Norfolk
67.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility56.4%
Worse than Avg
Here
56.4%
US
79.7%
MA
77.7%
Norfolk
70.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.2%
Worse than Avg
Here
4.2%
US
1.6%
MA
1.3%
Norfolk
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
3penalties
Well above state avg (8.9)
14 complaint-triggered
$191,151 in fines

This facility shows serious warning signs with 15 complaint-triggered deficiencies, meaning families have repeatedly filed reports with state authorities. Persistent issues include abuse prevention failures, medication management problems, and nursing staff competency concerns. Most concerning are recurring deficiencies around preventing abuse and neglect, which appear across multiple surveys from 2022 through 2025. While the facility reports correcting all violations, the pattern of repeated complaints about fundamental safety issues suggests ongoing care quality problems that warrant careful scrutiny before placement.

Feb 5, 2025Complaint
2
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 29, 2025Complaint
4
0726Immediate jeopardy · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0773Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0835Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 25, 2024Routine
23
0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0924Potential for harm · IsolatedCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

Jul 2, 2024Complaint
3
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 9, 2024Complaint
1
0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Aug 22, 2023Complaint
4
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Jan 29, 2025

$134,285

Fine

Sep 5, 2023

$6,293

Fine

Aug 10, 2023

$50,573

Ownership & Operations

Who Operates This Facility

Owner / Operator

Medway Country Manor Skilled Nursing & Rehabilitat

Organization Type

for profit

Chain Affiliation

Chain Name

Shimon Lefkowitz

Chain Size

5 facilities nationwide

Chain avg rating: 2.8/5 · Rank 5 of 5 (Worst)

Ownership & Management

Owners

Lefkowitz, Shimon

Owner

65%

Simha, David

Owner

35%

Key personnel

Lefkowitz, ShimonOfficer / DirectorSimha, DavidOfficer / DirectorSimha, DavidOfficer / DirectorMavado Management LLCManagerBbuye, StevenManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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