Medway Country Manor Skilled Nursing & Rehabilitat
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 52 Google reviews

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What this means for your family
While the physical therapy department is frequently praised for its effectiveness, the facility has a concerning pattern of reports regarding nursing neglect, medication errors, and poor communication. If you are considering this facility, we strongly advise you to conduct unannounced visits and ask specifically about their staffing ratios for the night shift and their protocols for monitoring high-fall-risk residents.
Google Reviews
Google Reviews
52 reviews on Google“Medway Country Manor receives highly polarized feedback, with many families praising the physical therapy and rehab teams while others report severe concerns regarding long-term care and nursing oversight. Multiple reviewers have raised alarms about neglect, medication errors, and poor communication, particularly concerning dementia patients and those with complex medical needs. While some families report positive experiences with staff kindness, the frequency of reports regarding safety lapses and unprofessional management suggests significant inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Attentive and caring individual staff members
- Modern and well-equipped rehab gym
- Responsive to short-term rehab needs
Concerns
- Neglect and poor nursing oversight leading to severe medical issues (mentioned by 6 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
- Unprofessional or hostile management/staff communication (mentioned by 4 reviewers)
- Inadequate care for dementia and memory care residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on short-term rehab, how do you ensure that long-term nursing oversight remains consistent and proactive for residents with complex medical needs?
- 2I noticed the facility has a very modern rehab gym; how is that equipment integrated into the daily care plans for residents who are not in short-term therapy?
- 3What specific protocols are in place to ensure that residents' personal belongings are tracked and protected during their stay?
- 4How does the leadership team foster a collaborative and supportive communication style between the nursing staff and families?
- 5With the current staffing levels, what is the process for ensuring prompt responses to call lights and resident requests throughout the day and night?
- 6What specialized training or structured programs do you have in place to support the specific needs of residents requiring memory care?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team was equally outstanding. They were knowledgeable, kind, attentive, and genuinely invested in his well-being.”
“A confused dementia patient who cannot walk alone anymore was placed in a room as far away from the nurses desk as possible with NO BED ALARM.”
“One of the most alarming issues was that my great-grandmother was prescribed the wrong medication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
1
measures
13
measures
3
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows serious warning signs with 15 complaint-triggered deficiencies, meaning families have repeatedly filed reports with state authorities. Persistent issues include abuse prevention failures, medication management problems, and nursing staff competency concerns. Most concerning are recurring deficiencies around preventing abuse and neglect, which appear across multiple surveys from 2022 through 2025. While the facility reports correcting all violations, the pattern of repeated complaints about fundamental safety issues suggests ongoing care quality problems that warrant careful scrutiny before placement.
Feb 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 29, 2025Complaint4
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 25, 2024Routine23
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Jul 2, 2024Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 9, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Aug 22, 2023Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jan 29, 2025
$134,285
Fine
Sep 5, 2023
$6,293
Fine
Aug 10, 2023
$50,573
Ownership & Operations
Who Operates This Facility
Medway Country Manor Skilled Nursing & Rehabilitat
for profit
Chain Affiliation
Shimon Lefkowitz
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Lefkowitz, Shimon
Owner
Simha, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit medwaymanor.com
Medicare data downloads
Original nursing home datasets
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