Nursing HomeMedicaid

Aviata at Countryside

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3825 Countryside Blvd N, Palm Harbor, FL 34684|120 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 180 Google reviews

(727) 784-2848 Directions Website

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What this means for your family

This facility is highly regarded for its physical therapy department, which many reviewers credit for successful recoveries. However, the recurring reports of language barriers and slow response times to call lights are critical red flags. If you choose this facility, ensure you have a dedicated family advocate present daily to monitor care and facilitate communication with the nursing staff.

Google Reviews

180 reviews on Google

“Aviata at Countryside (formerly Countryside Rehab) receives highly polarized reviews, with many families praising the dedicated therapy team and specific staff members, while others report severe neglect and communication failures. Recurring complaints involve significant language barriers with staff, slow response times to call lights, and inconsistent medication management. Families considering this facility should be aware that experiences appear to vary greatly depending on the specific unit and shift.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy teams
Clean, well-maintained, and bright facility environment
Specific staff members noted for exceptional compassion and responsiveness
Active and engaging social services and activities department

Concerns

Significant language barrier with non-English speaking staff (mentioned by 9 reviewers)
Slow or non-existent response to call lights and patient requests (mentioned by 11 reviewers)
Inconsistent or delayed medication administration (mentioned by 8 reviewers)
Poor communication with family members and difficulty reaching staff by phone (mentioned by 7 reviewers)
Hygiene issues including bedsores and lack of basic cleanliness (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 162 analyzed

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed that you are very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
2Given that the therapy team is highly regarded here, how do they coordinate with nursing staff to ensure that progress made in physical therapy is supported throughout the rest of the day?
3What is your facility's current protocol for ensuring call lights are answered promptly, and how is that monitored during busier shifts?
4How do you ensure that medication administration remains consistent and on schedule for residents who require strict timing?
5We understand that clear communication is vital; what is your process for keeping family members updated on their loved one's health status and daily needs?
6With a diverse staff, what steps are in place to ensure that language differences do not impact the quality of care or the resident's ability to express their needs?

Personalized based on this facility's data

Key Review Excerpts

“The facility is beautiful, tons of natural light, easy to navigate and is very clean. The food is actually delicious and presents well. The staffs passion is clear through the quality care and outcomes provided here.”

Visitor/Family · 2023★★★★★

“Aspire has, to its credit, harnessed an unbeatable OT/PT team hard to beat. They provided me with aggressive physical therapy, as I requested. The facility's spotless.”

Rehab patient · 2025★★★★★

“If you are looking for a community to heal and want to feel like you are home look no further as this community will work hard to exceed your expectations.”

Professional/Community member · 2024★★★★★

Source: 180 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.95hrs

Registered nurses for medical care

Total Nursing

3.46hrs

84%

All nurses + aides combined

Staff Turnover

32%

Lower is better (< 30% = good)

RN Turnover

27%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility8.9%

Better than Avg

Here

8.9%

19.4%

11.5%

Pinellas

11.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility5.4%

Better than Avg

Here

5.4%

15.4%

8.7%

Pinellas

8.0%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.3%

Better than Avg

Here

2.3%

12.1%

4.1%

Pinellas

3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Pinellas

96.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility9.6%

Mixed vs Avgs

Here

9.6%

14.4%

9.1%

Pinellas

10.0%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

99.2%

Pinellas

98.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

79.7%

94.7%

Pinellas

93.2%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

81.8%

94.8%

Pinellas

92.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

1.6%

1.5%

Pinellas

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Near state avg (7.3)

2 complaint-triggered

Aviata at Countryside has recurring problems with medication management and resident rights that have persisted across multiple years, with the same medication error and labeling issues cited in both 2022 and 2024. The facility faces families' complaints about care planning, grievance handling, and nutrition, indicating ongoing concerns with basic resident care. While all deficiencies show correction dates, the pattern of repeated violations in critical areas suggests systemic challenges that families should carefully consider.

Feb 19, 2025Complaint1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Sep 19, 2024Routine8 findings

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0024Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Mar 20, 2024Complaint1 finding

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Sep 22, 2022Routine9 findings

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

0885Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

Mar 17, 2021Routine8 findings

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aviata at Countryside

Organization Type

for profit

Chain Affiliation

Chain Name

Aviata Health Group

Chain Size

52 facilities nationwide

Chain avg rating: 2.1/5 · Rank 10 of 52

Ownership & Management

Owners

Countryside Parent LLC

Owner · Organization

Palm Harbor Holdco LLC

Owner (parent company) · Organization

Dagan, Amitai