Oakmont of San Antonio Heights
Families consistently rate this highly — reviewers highlight compassionate and patient caregiving staff. Schedule a visit to confirm the fit.
based on 55 Google reviews
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What this means for your family
This facility offers exceptional dining and a beautiful environment for memory care engagement. However, families should closely monitor the consistency of daily care tasks and staffing, as recent reports indicate issues with turnover and a lack of routine attention to resident needs.
Google Reviews
Google Reviews
55 reviews analyzed“Oakmont of San Antonio Heights is highly regarded for its compassionate, patient staff and its beautiful, well-maintained memory care and residential facilities. While many families praise the high quality of dining and the engaging activities, some recent reviewers have raised serious concerns regarding staffing stability, medication errors, and a perceived decline in basic care services like laundry and routine check-ins.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient caregiving staff
- High-quality dining and restaurant service
- Engaging memory care activities and amenities
- Beautiful and clean facility environment
Concerns
- Staffing instability and high turnover (mentioned by 2 reviewers)
- Decline in routine care tasks (laundry, bed making) (mentioned by 2 reviewers)
- Medication management errors
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized, empathetic responses that reference specific family members and staff members mentioned in reviews. For negative feedback, they escalate the issue by offering direct contact with senior leadership to resolve concerns.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the restaurant-style service and how the menus are planned?
- 2Since the facility is so beautifully maintained, how do you ensure that the daily upkeep and personalized care tasks, like laundry and room tidying, stay consistent for every resident?
- 3Could you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 4What kind of engaging activities or specialized amenities do you have in place to keep residents active and socially connected throughout the week?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting doctors or arranging urgent care?
- 6I noticed you are very involved in responding to community feedback; how does the management team use resident and family input to improve daily operations?
Personalized based on this facility's data
Key Review Excerpts
“Moving a family member into memory care is never an easy decision, but with her complex needs, we knew she required more support than we could give at home. Oakmont exceeded every expectation we had.”
“The staff is incredibly caring and PATIENT. They truly care about your loved one and go out of the way to understand their needs.”
“I have worked in nursing homes for many years and this was the most fantastic memory care unit that I have ever seen. They actively engage the elderly in activities and there were so many busy stations for them.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 20, 2026ComplaintCleanReport
This report details a complaint investigation regarding a resident sustaining a fracture due to alleged inadequate supervision. The investigation found that the allegations were unsubstantiated, meaning there was not enough evidence to prove the violation occurred. No specific deficiencies were cited in the report.
Feb 20, 2026Follow-up
This report details a complaint investigation regarding a resident sustaining a fracture due to alleged inadequate supervision. The investigation found that the allegations were unsubstantiated, meaning there was not enough evidence to prove the violation occurred. No specific deficiencies were cited in the report.
The facility failed to provide required written reports to the licensing agency for resident #1 regarding an event. This failure impacts recordkeeping and reporting requirements.
The facility failed to report multiple falls pertaining to Resident #2 to CCL, even when the resident did not require medical attention. This indicates a failure to report required incidents.
Jan 30, 2026OtherCleanReport
The facility underwent an unannounced case management visit to follow up on possible financial abuse. The visit involved collecting documentation and interviewing staff regarding the suspected incident. No deficiencies were cited during this visit.
Oct 20, 2025RoutineCleanReport
The facility underwent a required comprehensive annual inspection. The inspector noted that the facility is clean, in good repair, and operating in safe conditions across physical plant, food service, and care/supervision areas. No deficiencies were cited during this visit.
Sep 18, 2024RoutineCleanReport
The facility underwent a required comprehensive annual inspection. The inspection covered the physical plant, food service, and care/supervision aspects. No deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.
Feb 2, 2024ComplaintCleanReport
This report details the findings of a Complaint Investigation conducted on behalf of the facility. All four allegations cited—regarding call button response, showering needs, restroom needs, and overcharging—were determined to be Unsubstantiated based on the evidence reviewed.
Jul 27, 2023Complaint
This report details a Complaint Investigation conducted on 07/24/2023 regarding allegations of power failure and unsafe food handling. Both allegations were investigated and subsequently determined to be 'Unsubstantiated' based on the evidence gathered during the visit.
Staff does not follow safe food handling practices. This was cited as an allegation during the investigation.
Mar 8, 2023Follow-upCleanReport
The facility was visited for a case management follow-up regarding a resident's death. The Licensing Program Analyst collected documentation and interviewed staff members. No deficiencies were cited during this visit.
Ownership & Operations
Who Operates This Facility
Hcri of Upland Tenant; Oakmont Management Group
SAMUEL DE GUZMAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit oakmontseniorliving.com
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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