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Nursing HomeMedicaid Investigative

Claremont Heights Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

590 S. Indian Hill Blvd., Claremont, CA 9171199 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 80 Google reviews

5
4
3
2
1
Claremont Heights Post Acute Nursing Home in Claremont, CA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (35 vs median 13.0)
  • High staff turnover (65%)
  • High RN turnover (100%)

Below average in CA · Critically understaffed (RN) · No penalties on record

Source: Medicare data

What this means for your family

This facility is excellent for short-term rehab and offers a very clean, modern environment with a friendly front-desk experience. However, families must remain vigilant regarding patient safety, as multiple recent reviews highlight serious concerns regarding falls and inconsistent care during evening shifts.

Google Reviews

Google Reviews

80 reviews on Google
Families considering Claremont Heights can expect a facility that is widely praised for its cleanliness and a very friendly, professional nursing staff. However, there are serious, highly critical reports regarding patient safety, specifically involving preventable falls and issues with medication timing. While many visitors find the atmosphere welcoming and high-tech, some families have experienced significant difficulties with administrative processes and discharge delays.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMeds3.0Memory7.0Comms5.0ValueN/A

Strengths

  • Extremely clean and well-maintained facility
  • Friendly and attentive nursing staff
  • Efficient and high-tech visitor check-in process
  • Strong rehabilitation and physical therapy programs

Concerns

  • Patient safety issues including preventable falls (mentioned by 2 reviewers)
  • Inconsistent care/neglect during evening/night shifts (mentioned by 2 reviewers)
  • Administrative difficulties with discharge and Medicare paperwork
  • Medication management delays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.72022(3)4.52023(2)5.02024(5)4.72025(57)4.52026(11)

Distribution · 78 analyzed

5
68
4
5
3
0
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how clean and well-maintained the facility is; could you tell us more about your housekeeping and maintenance routines?
  • 2Since we are looking for stability in care, what specific protocols do you have in place to ensure medication is administered accurately and on time, especially during the evening and night shifts?
  • 3With the strong reputation your rehab and physical therapy programs have, how do you customize therapy plans to help residents regain their independence?
  • 4Can you walk us through your process for monitoring resident safety and what steps are taken to prevent falls within the facility?
  • 5What does a typical day look like for residents in terms of social activities and engagement with the community?
  • 6How do you manage the transition and paperwork process for Medicare or discharge planning to ensure there are no delays for the family?

Personalized based on this facility's data


Key Review Excerpts

The rehab staff did an amazing job with him, he always looked forward to going to the 'gym'. Also thank you to the nursing staff that were always so patient with him, even when he was his grumpiest.

Rehab patient's family · 2022★★★★★

My Mom was a nurse for 42 years and has dementia, she thinks she belongs at the nurses station, the minute we walked away, she wheeled herself over there and the nurses were so kind and engaged with her.

Long-term resident's family · 2024★★★★★

I regret having trusted this facility to the care of our Mother. It is extremely frustrating dealing with preventable injuries ( pelvic fracture), multiple falls, incompetent staff, and many other incidents...

Long-term resident's family · 2025☆☆☆☆
Source: 80 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
19.4%
CA
10.7%
Los angeles
9.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.7%
Mixed vs Avgs
Here
11.7%
US
19.5%
CA
13.7%
Los angeles
10.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.5%
CA
11.7%
Los angeles
11.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
15.3%
CA
10.5%
Los angeles
9.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.5%
Worse than Avg
Here
12.5%
US
12.1%
CA
7.0%
Los angeles
8.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.1%
Better than Avg
Here
94.1%
US
79.8%
CA
93.2%
Los angeles
92.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
Above state avg (15.4)
37 complaint-triggered

This facility shows a concerning pattern of recurring deficiencies across multiple areas, with families filing 35 complaints that triggered inspections. The most frequent problems involve infection control, medication management, and resident rights violations including failure to notify families of incidents. While all violations show correction dates, the same issues persistently reappear across surveys, suggesting systemic problems with maintaining compliance standards over time.

Apr 15, 2026Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 27, 2026Routine
17
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jan 27, 2026Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 8, 2026Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Dec 17, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 26, 2025Complaint
3
0744Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Claremont Heights Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Corporate Interface Services

Chain Size

41 facilities nationwide

Chain avg rating: 2.5/5 · Rank 5 of 6

Ownership & Management

Key personnel

Corporate Interface Services LLCManagerRockport Administrative Services, LLCManagerGomez, LisaManagerTummuru, GiriManagerGardenview Wellness Gp LLCGeneral Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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