Claremont Heights Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 80 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (35 vs median 13.0)
- High staff turnover (65%)
- High RN turnover (100%)
Below average in CA · Critically understaffed (RN) · No penalties on record
What this means for your family
This facility is excellent for short-term rehab and offers a very clean, modern environment with a friendly front-desk experience. However, families must remain vigilant regarding patient safety, as multiple recent reviews highlight serious concerns regarding falls and inconsistent care during evening shifts.
Google Reviews
Google Reviews
80 reviews on Google“Families considering Claremont Heights can expect a facility that is widely praised for its cleanliness and a very friendly, professional nursing staff. However, there are serious, highly critical reports regarding patient safety, specifically involving preventable falls and issues with medication timing. While many visitors find the atmosphere welcoming and high-tech, some families have experienced significant difficulties with administrative processes and discharge delays.”
Quality Themes
Tap a score for detailsStrengths
- Extremely clean and well-maintained facility
- Friendly and attentive nursing staff
- Efficient and high-tech visitor check-in process
- Strong rehabilitation and physical therapy programs
Concerns
- Patient safety issues including preventable falls (mentioned by 2 reviewers)
- Inconsistent care/neglect during evening/night shifts (mentioned by 2 reviewers)
- Administrative difficulties with discharge and Medicare paperwork
- Medication management delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you tell us more about your housekeeping and maintenance routines?
- 2Since we are looking for stability in care, what specific protocols do you have in place to ensure medication is administered accurately and on time, especially during the evening and night shifts?
- 3With the strong reputation your rehab and physical therapy programs have, how do you customize therapy plans to help residents regain their independence?
- 4Can you walk us through your process for monitoring resident safety and what steps are taken to prevent falls within the facility?
- 5What does a typical day look like for residents in terms of social activities and engagement with the community?
- 6How do you manage the transition and paperwork process for Medicare or discharge planning to ensure there are no delays for the family?
Personalized based on this facility's data
Key Review Excerpts
“The rehab staff did an amazing job with him, he always looked forward to going to the 'gym'. Also thank you to the nursing staff that were always so patient with him, even when he was his grumpiest.”
“My Mom was a nurse for 42 years and has dementia, she thinks she belongs at the nurses station, the minute we walked away, she wheeled herself over there and the nurses were so kind and engaged with her.”
“I regret having trusted this facility to the care of our Mother. It is extremely frustrating dealing with preventable injuries ( pelvic fracture), multiple falls, incompetent staff, and many other incidents...”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies across multiple areas, with families filing 35 complaints that triggered inspections. The most frequent problems involve infection control, medication management, and resident rights violations including failure to notify families of incidents. While all violations show correction dates, the same issues persistently reappear across surveys, suggesting systemic problems with maintaining compliance standards over time.
Apr 15, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2026Routine17
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 27, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 8, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 17, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 26, 2025Complaint3
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Claremont Heights Post Acute
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.5/5 · Rank 5 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit claremontheights.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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