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Assisted Living

Oakmont of Pacific Beach

Families consistently rate this highly — reviewers highlight clean and well-maintained environment. Schedule a visit to confirm the fit.

955 Grand Ave, Pacific Beach · San Diego, CA 9210992 bedsLicensed & Active
Source: CA CCLD — view official record
Google rating
4.2/5

based on 31 Google reviews

5
4
3
2
1
Oakmont of Pacific Beach Assisted Living in San Diego, CA — Street View
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What this means for your family

While this facility has a long history of excellence in cleanliness and resident care, recent reports of budget-driven maintenance neglect and management dishonesty are significant red flags. If you consider this facility, you must personally verify the current state of the building and demand clear, written communication protocols from the administration.

Google Reviews

Google Reviews

31 reviews on Google
Historically, Oakmont of Pacific Beach has been highly regarded for its clean, modern facilities and compassionate, attentive staff. However, recent reviews from 2026 raise serious alarms regarding facility deterioration, budget-related maintenance neglect, and unprofessional management behavior.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean9.0Activities5.0MedsN/AMemoryN/AComms2.0Value3.0

Strengths

  • Clean and well-maintained environment
  • Compassionate and caring staff
  • High-quality dining and food variety
  • Engaging resident activities and music

Concerns

  • Facility maintenance and budget issues (mentioned by 2 reviewers)
  • Unprofessional management communication (mentioned by 2 reviewers)
  • Staff privacy/discretion issues

Rating Trends

Tap a year to see what changed

234'17(6)'19(6)'21(4)'24(1)'26(3)

Distribution · 32 analyzed

5
22
4
3
3
2
2
1
1
4

How They Respond to Reviews

23%response rate
Good

The owner provides personalized greetings and acknowledges specific details in positive reviews, while responding to negative reviews with a consistent attempt to move the conversation to a private channel. They use professional, empathetic language to address grievances without becoming defensive.

Questions for Your Tour

  • 1We've heard wonderful things about the dining variety here; could you tell us more about how the menus are planned and how much input residents have?
  • 2The music and activities mentioned in recent feedback sound lovely—what does a typical weekly schedule look like for residents?
  • 3How does the management team ensure that communication remains clear and consistent with families regarding a resident's well-being?
  • 4What is your process for addressing any necessary facility repairs or maintenance to ensure the environment stays as well-maintained as it appears?
  • 5In the event of a medical emergency during the night, what are the specific protocols for getting immediate care for a resident?
  • 6How do you train your staff to ensure they maintain the highest level of professionalism and privacy for all residents?

Personalized based on this facility's data


Key Review Excerpts

The communication between the staff, hospice, myself and my mother continue to be professional, consistent, attentive and compassionate. The property is modern, well-maintained and inviting. And the food is excellent.

Family of resident in hospice · 2020★★★★★

I've been to a lot of assisted living facilities and no exaggeration... This is the best assisted living facility I've ever seen! in every aspect. The staff is very professional, loving and sincerely kind towards there clients.

Prospective/Visiting family · 2018★★★★★

DO NOT SEND YOUR FAMILY HERE AS OF 2026. Their facilities have deteriorated and staff members have repeatedly misleading, evasive, and downright lied.

Family member · 2026☆☆☆☆
Source: 31 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

22total
4deficiencies
1 Type A— immediate health risk
3 Type B— non-compliance
Oct 16, 2025Complaint

The investigation substantiated the initial complaint regarding inadequate care for a resident with dementia. Deficiencies were cited related to insufficient care/supervision and failure to secure facility exits at night. The facility was required to implement comprehensive retraining on emergency protocols and resident safety measures.

Type BCCR 87468.2(a)(4)

The facility did not ensure that all facility exterior doors were locked from the outside at night, which is required for resident safety.

Jul 30, 2025Complaint
CleanReport

This report details an investigation into a complaint regarding toenail care for a resident. The investigation found that there was not a preponderance of evidence to prove the alleged violation occurred, leading to the allegation being unsubstantiated. No deficiencies were cited in this report.

Jul 30, 2025Other
CleanReport

This report details an investigation into a complaint regarding toenail care for a resident. The investigation found that there was not a preponderance of evidence to prove the alleged violation occurred, leading to the allegation being unsubstantiated. No deficiencies were cited in this report.

Jul 8, 2025Complaint
CleanReport

The report details two separate complaint investigations conducted on different dates (07/02/2025 and subsequent investigation findings). In both instances, the allegations regarding pests and reporting requirements were ultimately deemed unsubstantiated or unfounded by the Licensing Program Analyst. No specific deficiencies were cited in the final report sections.

Nov 26, 2024Complaint

The investigation report details findings from two separate complaint allegations. The first allegation regarding failure to provide medical attention resulted in a substantiated finding for failing to follow facility protocol for head injuries. The second allegation regarding staff not meeting client needs was unsubstantiated. Overall, the facility was cited for failure to ensure appropriate medical care arrangements for a resident.

Type BCCR 87465(a)(1)

The licensee failed to arrange or assist in arranging appropriate medical and dental care for residents. This was evidenced by the lack of appropriate care for one resident (R1).

Type ACCR 87465(a)(1)

The facility failed to assist in arranging medical care appropriate to the resident's needs, which posed an immediate health risk to the person in care.

Aug 27, 2024Other
CleanReport

The facility underwent an unannounced Case Management - Incident visit following a self-reported resident death. The analyst performed a brief tour and welfare check, finding no safety concerns. No deficiencies were observed or cited during this visit.

Jul 22, 2024Routine
CleanReport

The facility underwent an unannounced Required Annual Inspection. The inspector noted that the facility was clean, sanitary, and in good repair, and all required safety and operational checks passed. No deficiencies were observed or cited during this inspection.

Apr 15, 2024Other
CleanReport

The visit was a Case Management - Incident follow-up regarding a resident death. The Licensing Program Analyst conducted the visit, met with the Executive Director, and reviewed records. No deficiencies were cited during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Welltower Pacific Beach Tenant Llc;oakmont Mgmt

Administrator

CAROLINE SENTENO

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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