Novellus Clairemont LLC

The inspection report documents an unannounced visit conducted by the Licensing Program Analyst to obtain signatures on an amended report. The visit included an exit interview with the Business Office Manager, and the facility was provided with a copy of the report and appeal rights information.

This report details the findings of a complaint investigation regarding a resident's refund. The investigation reviewed facility records and conducted interviews, ultimately determining the allegation to be Unsubstantiated. No specific deficiencies were cited in this report.

The inspection was an unannounced, required Annual Inspection conducted on 10/22/2025. The facility was generally found to be clean and sanitary, with required equipment and safety measures in place. However, three Type B deficiencies were cited concerning staff training compliance, improper placement of a bedridden resident, and operating beyond the scope of the facility's current license limitations.

This report details a Complaint Investigation regarding allegations of medication mismanagement. The investigation found that there was not a preponderance of evidence to prove the alleged violation occurred, leading to the determination that the allegations are UNSUBSTANTIATED.

The investigation substantiated multiple allegations of staff neglect resulting in a resident's hospitalization. Deficiencies were cited regarding failure to report significant changes in condition to medical staff, inadequate observation protocols, and failure to provide necessary incontinence care. The findings indicate multiple failures in direct care and monitoring that posed immediate health and safety risks to the resident.

The facility underwent an unannounced Case Management visit to follow up on a reported incident involving a resident's death. The Licensing Program Analyst conducted a file review and consultation with the Executive Director. No deficiencies were cited during this visit.

The inspection was an unannounced Case Management visit conducted by LPA Sabel Martinez. The visit focused on an incident report concerning Resident #1's fall and subsequent hospitalizations. The primary finding is that further follow-up, including additional site visits and record reviews, is required to fully assess the situation.

This report details a follow-up complaint investigation conducted regarding allegations of staff failing to provide prescribed resident medication. The investigation found that the allegation was unsubstantiated after reviewing care plans and interviewing staff and the resident. No deficiencies were cited in this report.