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Public Google reviewers rate this highly and often mention compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 51 Google reviews
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Public Google reviewers rate Novellus Clairemont LLC highly. Reviewers highlight: compassionate and attentive caregiving staff, engaging and high-quality dining options. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families generally praise this facility for its warm, welcoming atmosphere and highly attentive, compassionate caregiving staff. While many residents thrive in the community's social environment, some recent reviews raise serious concerns regarding facility cleanliness, unpleasant odors, and inconsistent communication from management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 54 analyzed
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details of their experience. For negative reviews, they attempt to provide explanations, offer direct contact information for management, or escalate concerns to corporate/HR.
Personalized based on this facility's data
Key Review Excerpts
“I met Andre, the Head Chef, who was very engaging and prepared truly amazing food. It was delicious; the quality is the highest I've seen in a long time.”
“The staff went out of their way to accommodate and take care of our needs. Feeling good about leaving my brother now!”
“I was there several times to visit my 2nd Mom” Evelyn Lee until she passed yesterday. Although she was unable to notice her surroundings, we certainly did and having a quiet roomy space to spend with her, made it certainly more bareable.”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
The inspection report documents an unannounced visit conducted by the Licensing Program Analyst to obtain signatures on an amended report. The visit included an exit interview with the Business Office Manager, and the facility was provided with a copy of the report and appeal rights information.
This report details the findings of a complaint investigation regarding a resident's refund. The investigation reviewed facility records and conducted interviews, ultimately determining the allegation to be Unsubstantiated. No specific deficiencies were cited in this report.
The inspection was an unannounced, required Annual Inspection conducted on 10/22/2025. The facility was generally found to be clean and sanitary, with required equipment and safety measures in place. However, three Type B deficiencies were cited concerning staff training compliance, improper placement of a bedridden resident, and operating beyond the scope of the facility's current license limitations.
This report details a Complaint Investigation regarding allegations of medication mismanagement. The investigation found that there was not a preponderance of evidence to prove the alleged violation occurred, leading to the determination that the allegations are UNSUBSTANTIATED.
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
The facility underwent an unannounced Case Management visit to follow up on a reported incident involving a resident's death. The Licensing Program Analyst conducted a file review and consultation with the Executive Director. No deficiencies were cited during this visit.
Novellus Clairemont LLC
LAIRD, CANDI
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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