VI at La Jolla Village
Strong Medicare quality ratings; families often praise outstanding rehabilitation and therapy teams. Still worth an in-person visit.
based on 78 Google reviews
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What this means for your family
The Vi at La Jolla Village is an exceptional choice for families prioritizing high-end dining, robust rehabilitation, and a rich social life. However, you should closely review the residency agreement regarding 'levels of care,' as multiple family members have expressed significant concern over administrative decisions to move residents into different wings.
Google Reviews
Google Reviews
78 reviews on Google“Families considering the Vi at La Jolla Village can expect exceptional rehabilitation services and high-quality dining, with many reviewers praising the professional therapy and culinary teams. However, some families have reported significant distress regarding administrative decisions related to changing levels of care and potential loss of apartments. While the community is widely lauded for its vibrant social life and amenities, there are isolated reports of unprofessional behavior from specific staff members and security concerns regarding recommended vendors.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding rehabilitation and therapy teams
- Exceptional culinary program and dining variety
- Vibrant social calendar and diverse activities
- Beautiful, well-maintained, and luxurious facilities
- Convenient location near medical and shopping hubs
Concerns
- Administrative pressure to change levels of care/relocate residents (mentioned by 2 reviewers)
- Unprofessional or rude behavior from specific staff members (mentioned by 3 reviewers)
- Security and theft issues involving recommended vendors
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews, often addressing specific staff members or amenities mentioned. For negative reviews, the response pattern shifts to a professional, templated approach that attempts to move the conversation to a private email channel.
Questions for Your Tour
- 1We've heard wonderful things about the culinary program; could you tell us more about the dining variety and how much input residents have in the daily menus?
- 2The facility looks absolutely beautiful; how do you ensure the common areas and resident rooms are kept at a high standard of luxury and cleanliness?
- 3With such a high rating for your rehabilitation and therapy teams, how do you tailor physical therapy plans to meet an individual's specific recovery goals?
- 4We noticed the management is very active in responding to community feedback; how does the administration use resident and family input to improve care?
- 5What is the protocol for handling medical emergencies or sudden changes in health needs during the overnight hours?
- 6How do you manage the social calendar to ensure there are diverse activities that keep residents engaged and connected to the La Jolla community?
Personalized based on this facility's data
Key Review Excerpts
“The quality of the PT (Amanda and Debbie) and OT (Dipti and Sarah) was outstanding! That team works extremely well together to maximize results and with care and compassion.”
“The executive director bullied my mother and put her in such fear and kept telling her she wants the apartment.”
“Executive Chef Gonzalo and his team will WOW you with their culinary delights from around the world. The service that can only be described as true Luxury Living.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 4 deficiency findings, including issues with medication errors, privacy violations, care planning, and abuse reporting. The facility shows recurring problems with medication management, fire safety systems, and electrical systems that persist across multiple surveys from 2019 to 2025. While all deficiencies have correction dates, the repeated nature of safety violations suggests ongoing compliance challenges that families should carefully consider.
Aug 28, 2025Routine14
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Aug 12, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
May 7, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 19, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 22, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 1, 2023Routine9
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
VI at La Jolla Village
for profit
Chain Affiliation
VI Living
10 facilities nationwide
Chain avg rating: 4.8/5 · Rank 8 of 10 (Best)
Ownership & Management
Owners
Cc-La Jolla, INC.
Owner · Organization
P. G. - Daniel Trust
Owner (parent company) · Organization
P. G. - Don #3 Trust
Owner (parent company) · Organization
P. G. - Jean Trust
Owner (parent company) · Organization
P. G. - Jim Trust
Owner (parent company) · Organization
P. G. - Johnny Trust
Owner (parent company) · Organization
P. G. - Karen Trust
Owner (parent company) · Organization
P. G. - Linda Trust
Owner (parent company) · Organization
P. G. - Nicholas Trust
Owner (parent company) · Organization
P. G. - Tom Trust
Owner (parent company) · Organization
P. G. - Tony Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit viliving.com
Medicare data downloads
Original nursing home datasets
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