The Springs at Pacific Regent
Strong Medicare quality ratings; families often praise beautiful, new building and landscaping. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
The facility offers a beautiful, modern environment with excellent social amenities and a friendly atmosphere. However, families must perform rigorous due diligence regarding medication management and staff oversight, as there is a documented history of serious allegations regarding care quality.
Google Reviews
Google Reviews
27 reviews on Google“The facility is praised for its beautiful, new building, excellent landscaping, and friendly staff. However, families should be aware of serious allegations regarding medication errors and staff conduct, as well as noted organizational issues within the memory care wing.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, new building and landscaping
- Friendly and welcoming staff
- High-quality dining options for non-memory care residents
- Excellent atmosphere and social amenities
Concerns
- Serious allegations of abuse and medication errors
- Disorganization in the memory care wing
- Noise disturbances from facility operations
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The building and landscaping look absolutely beautiful; how do you incorporate the outdoor spaces into the residents' daily social activities?
- 2Since the dining options are a highlight for many, could you tell me more about how the menu is planned and how you ensure mealtime remains a pleasant experience for everyone?
- 3With the high health inspection rating, what specific protocols are in place to ensure medication is administered accurately and safely every time?
- 4How does the team manage the transition between the main facility and the memory care wing to ensure a calm and organized environment for residents?
- 5What is the process for handling medical emergencies or changes in health status during the overnight hours?
- 6I've heard wonderful things about the friendly atmosphere here; how do you foster that sense of community among the residents and staff?
Personalized based on this facility's data
Key Review Excerpts
“Grandmother was abused by manager and staff, and given the wrong medication.... manager preferred to flirt with staff then correct the issue...”
“Beautiful and new. Not yet very organized for their memory care floor. Good food if you don't live in memory care and can eat in the dining room”
“Great place for retirement, people are very friendly, lots of entertainment and activities, you can buy and own the unit with no entrance fee, very low HOA monthly fee, very well organized home owners committees and much more.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nine families filed complaints that triggered federal inspections, revealing recurring problems with care planning, medication management, and resident rights. The facility has been repeatedly cited for failing to develop proper care plans and medication oversight issues, with these problems persisting across multiple years. While all violations show correction dates, the pattern of complaint-driven investigations and repeated deficiencies in core care areas warrants careful evaluation during any visit.
Aug 6, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Sep 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 11, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 17, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 8, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 25, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
The Springs at Pacific Regent
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 37 of 328 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit pacificregent-lajolla.com
Medicare data downloads
Original nursing home datasets
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