Oak Hill Rehabilitation and Nursing Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in NY · Below recommended RN staffing · Above recommended total nurse staffing · Worst in THE MAYER FAMILY chain · No penalties on record
What this means for your family
While some families report success with the facility's rehabilitation therapy, the recent trend of reviews is concerning. Families should conduct an unannounced visit to inspect room cleanliness and observe staff-to-resident ratios, and specifically ask for a clear point of contact for administrative issues to avoid the communication gaps reported by others.
Google Reviews
Google Reviews
19 reviews on Google“OAK HILL REHABILITATION AND NURSING CARE CENTER receives highly polarized feedback, with some families praising the therapy team and facility renovations, while others report severe concerns regarding neglect and administrative incompetence. Recurring complaints highlight issues with communication, cleanliness, and staffing levels, suggesting a significant inconsistency in the quality of care provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Clean and freshly renovated facility
- Engaging daily activities
- Some dedicated and attentive nursing staff
Concerns
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Poor communication and unresponsiveness from administration (mentioned by 4 reviewers)
- Unsanitary living conditions and lack of room cleaning (mentioned by 3 reviewers)
- Poor quality or insufficient food services (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has recently undergone renovations, what is your current protocol for maintaining room cleanliness and sanitation standards on a daily basis?
- 2I noticed your staffing rating is quite strong; how do you ensure that this staffing level translates into consistent, timely responses when a resident needs assistance?
- 3Communication is very important to our family; what is the best way for us to stay in direct contact with the nursing team and administration regarding our loved one's care?
- 4We understand that nutrition is vital for recovery; could you walk us through how you manage meal quality and accommodate specific dietary preferences or concerns?
- 5Since your physical therapy team is highly regarded, how do you integrate their work with the daily activity schedule to ensure residents stay active and engaged?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The facility is nice, clean & freshly renovated. Staff are welcoming & accommodating.”
“She was placed there for short term rehab, but the only staff who helped her were the physical therapists and one awesome evening nurse.”
“The nurses, aides, activities staff, and therapists are lovely people. But there are only about half as many staff as they need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with food safety and fire safety systems, with families filing complaints about nutrition and care quality. The most frequent issues involve food handling and storage, fire safety equipment maintenance, and infection control. While all deficiencies show correction dates, the pattern of repeated violations in food safety and fire systems across multiple surveys suggests ongoing operational challenges that families should discuss during visits.
Mar 19, 2025Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 19, 2025Complaint1
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Oct 25, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 8, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 12, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 28, 2023Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Oak Hill Rehabilitation and Nursing Care Center
for profit
Chain Affiliation
The Mayer Family
11 facilities nationwide
Chain avg rating: 3.3/5 · Rank 10 of 11 (Worst)
Ownership & Management
Owners
Appel, Anna
Owner
Berman, Mordechai
Owner
Klein, Rivky
Owner
Landa, Hinda
Owner
Landa, Steven
Owner
Litkowski, Pearl
Owner
Majerovic, Helen
Owner
Mayer, Andrea
Owner
Reich, Suri
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit oakhillmanorithaca.com
Medicare data downloads
Original nursing home datasets
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